Service Designer
- Hiring Organisation
- TRIA
- Location
- City of London, London, United Kingdom
Lead operational readiness activities and service transition into live support environments. Identify operational risks, dependencies and readiness requirements. Develop early life support plans, service acceptance criteria, test plans and test scripts. Coordinate and execute service acceptance testing. Ensure all operational prerequisites are completed prior to service handover. … Service Design, Service Transition and Operational Readiness. Implementing complex managed service solutions. Managed network services including WAN, LAN, WLAN and third-party providers. Service acceptance planning, testing and operational handover. Creating operational documentation, policies, procedures and training materials. Delivering operational readiness training and knowledge transfer. ServiceNow Customer Service Management ...