london (west end), south east england, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, customeronboarding and program management, quality, and talent management, working with some of the world's largest organizations. Working in LILT's Production Team you … on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans. Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members. Manage production escalations, drive RCA and CAPA to completion. Conduct post-mortems on key account … stakeholders to ensure continuous improvements and learnings. Skills and Experience: 8+ years' related experience managing Enterprise-level Life Science/Regulatory localisation programs Customeronboarding experience Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources Experience in Risk Management More ❯
contract Rate : £800.00 - £850.00 per day through umbrella We're seeking an experienced Test Manager to support the onboarding of a new client to a major financial institution's Back Office (BO) and align with Middle Office (MO) operations. This is a key role within a high … impact programme involving Aladdin, Data Vault, and cross-functional coordination across multiple teams. Key Responsibilities : Lead testing efforts related to onboarding a client into BO and MO environments, ensuring smooth integration with Aladdin. Oversee the testing of data interfaces between BO, MO, and Data Vault into Aladdin More ❯
Coupa, SAP S/4HANA: Procurement and AP, SAP Ariba Buying/Invoicing, Oracle Fusion/EBS, Workday, NetSuite, Sage, etc.) to lead onboarding for new customers and drive their implementation of our product. We're also looking for someone who is excited to be hands on and … Canva, Samsara, Databricks. You Will Lead project teams onboarding new customers, with a heavy emphasis on project/stakeholder management and understanding client requirements Responsible for leading the end-to-end implementation for new customers roll up your sleeves and build out the customer's processes from More ❯
Coupa, SAP S/4HANA: Procurement and AP, SAP Ariba Buying/Invoicing, Oracle Fusion/EBS, Workday, NetSuite, Sage, etc.) to lead onboarding for new customers and drive their implementation of our product. We're also looking for someone who is excited to be hands on and … Canva, Samsara, Databricks. You Will Lead project teams onboarding new customers, with a heavy emphasis on project/stakeholder management and understanding client requirements. Responsible for leading the end-to-end implementation for new customers roll up your sleeves and build out the customer's processes from More ❯
with a dynamic and fast-growing technology organisation at the forefront of digital communication, who are seeking a talented individual to lead and coordinate client projects from inception through to successful delivery. This business is disrupting how leading brands interact with their customers, helping organisations harness the power of … -facing role ideal for someone who thrives in a fast-paced tech environment. Key Responsibilities: Lead end-to-end project management of customeronboarding and software implementation projects. Serve as the primary point of contact for clients during the delivery lifecycle, ensuring a seamless experience. Manage project … plans, timelines, budgets, and resource allocation. Translate client requirements into technical deliverables, working closely with product and engineering teams. Maintain regular project updates, risk logs, and status reports. Ensure adherence to compliance, security, and data handling best practices. Identify opportunities to enhance delivery processes and customer satisfaction. What They More ❯
on the status of the AML program, including metrics on compliance efforts and identified risks. Supporting and coordinating commercial teams in qualifying and onboarding potential clients. Analysing transactions for suspicious activity. Working closely with the tech teams to automate the onboarding process. The ideal candidate will … AML, CTF, and Financial Services regulations, as well as industry best practices for robust AML Frameworks. Background in CDD and ongoing assurance of complex client types and corporate structures. Proven experience in the UK/EU regulated financial services sector - preferably within a fintech, challenger bank, correspondent banking, or More ❯
to the fullest, both at work and beyond. Your Mission As our Senior Implementation Manager, you will be responsible for delivering high-quality onboarding and implementation services to our Mid-Market and Enterprise clients. This is a customer-facing project management and implementation role where you will be … Manage change and roll out new functionality for new and existing clients (renewals, new benefits and re-implementations) Build comprehensive and well structured onboarding project plans for existing clients Ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant … Experience running complex UAT projects Experience running squads from a product, delivery or implementation capacity Detail oriented to ensure there's no disruption to client day to day operations when doing re-implementations Experience in a Service Delivery, Technical Account Management or Tech Support role. Excellent verbal and written More ❯
, integration, and ongoing technical consulting to ensure they maximize the value of our platform. This role requires a unique blend of technical expertise, client-facing skills, and strategic thinking to foster long-term relationships and drive customer success. Key Responsibilities Act as the technical bridge between Dynamic Yield … a seamless transition from sales to implementation. Lead the onboarding process, including technical integrations, migrations, and customization of the product to meet client needs. Provide ongoing technical guidance, training, and best practices throughout the client lifecycle. Partner closely with engineering, product, development, and support teams to … resolve technical issues and optimize client implementations. Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions. Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield's product effectively. Who You Are Technical & Client-Focused: You More ❯
leads through funnel. Surface "voice of the MCF customer" in Japan to partner teams (e.g. fees, product, UK/US sales, etc) Integrate customeronboarding in Japan with MCF processes, including WBRs, MBRs and yearly planning processes. BASIC QUALIFICATIONS - Experience building/managing sales teams - Candidate must possess … you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting More ❯
and pipeline Set up meetings and own entire sales cycle from lead generation to close Ability to confidently pitch Fluently offering to senior stakeholders client-side Ability to effectively communicate Fluently's services and products and showcase value to clients Contribute to developing sales reports for the Leadership team … teams with industry insights and regular updates on overall progress on sales campaigns Build and foster a partnership with clients, assist with effective onboarding and collaborate with clients for continuous improvement Adhere to ISO requirements with regards to responsiveness with clients and overall business processes Champion a revenue More ❯
patients. We're looking for a dynamic and highly motivated Customer Success Manager (CSM) to join our team and help us provide exceptional onboarding, implementation, and ongoing account management for our customers. Role Overview: As a Customer Success Manager, you will be responsible for driving the success and … growth of a portfolio of customers throughout their journey with us. This includes owning the full lifecycle of the customer relationship, from onboarding and implementation to ongoing account management, renewals, and expansion. You will be directly responsible for ensuring high levels of customer satisfaction and for identifying and … Product, Research, etc.), and leadership to ensure that customer success is aligned with company goals. Key Responsibilities: Onboarding & Implementation: Lead new customeronboarding and implementation projects, ensuring a smooth transition and successful platform adoption. Customer Engagement & Relationship Management: Serve as the primary point of contact for More ❯
funding opportunities, and key challenges in digital healthcare. Collaborate with internal teams (marketing, product, and customer success) to ensure seamless onboarding and client satisfaction. What We’re Looking For: ✅ Proven track record in B2B SaaS sales (preferably within healthcare or government). ✅ Experience selling into NHS Primary More ❯
london, south east england, united kingdom Hybrid / WFH Options
QuantumLoopAi
funding opportunities, and key challenges in digital healthcare. Collaborate with internal teams (marketing, product, and customer success) to ensure seamless onboarding and client satisfaction. What We’re Looking For: ✅ Proven track record in B2B SaaS sales (preferably within healthcare or government). ✅ Experience selling into NHS Primary More ❯
Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role … monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote … or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this More ❯
london, south east england, united kingdom Hybrid / WFH Options
ITR Partners
Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role … monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote … or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this More ❯
across global markets, they specialise in delivering cross-border payments, FX, and banking services that empower businesses to thrive. Their technology-driven approach and client-centric mindset set them apart, making them a trusted partner in the financial services space. About the Role As a Senior Sales Manager, you … will be responsible for driving new business growth, building strategic client relationships, and expanding market presence. You will identify and engage with key decision-makers, understand their business needs, and position solutions to deliver value. Key Responsibilities Identify and pursue new business opportunities within the banking, fintech, and payments … to-end sales process, from prospecting to contract negotiation and closing deals. Collaborate with internal teams to ensure seamless onboarding and ongoing client success. Stay ahead of industry trends and competitor activity to inform sales strategies. Meet and exceed revenue targets, contributing to the company’s overall More ❯
across global markets, they specialise in delivering cross-border payments, FX, and banking services that empower businesses to thrive. Their technology-driven approach and client-centric mindset set them apart, making them a trusted partner in the financial services space. About the Role As a Senior Sales Manager, you … will be responsible for driving new business growth, building strategic client relationships, and expanding market presence. You will identify and engage with key decision-makers, understand their business needs, and position solutions to deliver value. Key Responsibilities Identify and pursue new business opportunities within the banking, fintech, and payments … to-end sales process, from prospecting to contract negotiation and closing deals. Collaborate with internal teams to ensure seamless onboarding and ongoing client success. Stay ahead of industry trends and competitor activity to inform sales strategies. Meet and exceed revenue targets, contributing to the company’s overall More ❯
Strategy manager (onboarding & migrations) Hybrid role to be based 3 days a week in our Central London office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with … focussed effort is the key to making things happen - then this is the role for you. On a typical day you will work on Client relationship management: build strong relationships with clients, understanding their business needs and commercial objectives, and managing expectations throughout the project lifecycle. Onboarding … investment and wealth tech space. Technical expertise: serve as the subject matter expert on our product and API to support integrations and process definition. Client enablement: partner with sales and account management to drive opportunities for our onboarding and existing customers, leading solution strategy and laying the More ❯
quickly learn new technologies. Responsibilities Ability to handle diverse computing environments in a wide cross section of business clients. Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution. Assisting project teams in onboarding new clients and O365 and Sharepoint … migrations. Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause. Set client expectations appropriately throughout the troubleshooting process. Utilize appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide the fastest resolution of customer incidents. Monitor the Remote … tickets. Prioritize tickets created. Communicate steps taken during troubleshooting and resolutions through clear non-technical communication. Demonstrate the correct level of urgency while resolving client incidents. Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues. Client/Server More ❯
have seven office locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs … culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery Managers and manages distributed 24 7 teams. Continual Service Improvement mindset with critical thinking and escalation skills. Client Service & Problem Solving Simplifies complex issues, delivering exceptional client experiences. Strong negotiation, active listening, and C-Suite reporting skills. Results-driven, empathetic, and leads by example. Organisational Skills Excellent prioritisation, multitasking, and time management abilities. Skilled at managing sensitive, confidential information. Technical & Industry Knowledge Expertise in Service Management More ❯
will work closely with your team to ensure customer objectives and timelines are being met. This is a transformational role focused on, ensuring exceptional client satisfaction, and spearheading initiatives to enhance the customer experience. You will act as the strategic voice for our clients, cultivating relationships at an executive … time and in budget Managing a team of project managers, 3 rd party system integrators, Business analysts, engineers and product owners Understand how the client business works, its levers, its influencers, its objectives - aligning finova and our change/success functions with these. Drive change for the customer, through … and release management to ensure SaaS delivery approach Overseeing portfolio/project managers delivering change into client. Act as a trusted advisor to senior client stakeholders, ensuring finova's solutions deliver measurable value and align with their strategic goals. Helping to build new Develop and execute strategies to enhance More ❯
Gateway. We leverage a strong network of banking partners and regulatory licenses to serve clients effectively on a global scale. Through a single onboarding journey with us, clients get access to a full suite of products and services, including our 24/7 digital asset trading desk, named … how ONE can best support them Following up with leads to drive the submission of high-quality account applications, whilst working with the onboarding team to drive account applications through to completion of onboarding and handover to customer success Contributing to the development and improvement of More ❯
FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that … of software and interact with our clients to understand their needs, design solutions and implement them, alongside the FlexTrade development team. Responsibilities include both client facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team: Relationship Management: • Liaise with … clients directly to define and understand business and workflow requirements. • Build rapport with the client teams and stakeholders. • Manage client expectations and clearly communicate timelines. • Act as primary technical contact to allocated clients for new requirements, support and project deliverables. Implementation and Design: • Formulate the business and workflow More ❯
with engineering to create detailed solution designs, integration architecture, and technical documentation Provide technical guidance and best practices to clients and internal teams Evaluate client requirements and propose appropriate Sprout.ai solutions Customer Success Advise clients on Sprout.ai best practices Provide technical expertise during implementation projects Develop implementation processes and … guides to standardise the onboarding process for customers. Conduct training sessions for clients and internal teams Stay up-to-date with the latest Sprout features and industry trends in claim automation Requirements 1-2 years experience working with process automation or low code platforms Familiarity with integration technologies More ❯