1 to 25 of 29 Customer Analytics Jobs in London

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all More ❯

catapulting brand recognition across both local and international markets. The momentum is real, and it's only just beginning. At the heart of it all? A fierce commitment to customer wellbeing. They're leading the way in creating a safe, enjoyable, and responsible betting environment-because entertainment should never come at the cost of care. No suits. No corporate … a data-driven analyst who's passionate about enhancing user experiences, driven by insight, and thrives on turning data into action. If you love finding the sweet spot where customer delight meets business growth-this role is for you. What you'll be doing: Be a Strategic Collaborator - Work hand-in-hand with product teams, both in-house and … external, to uncover and prioritise impactful opportunities to elevate the customer experience. Test, Learn, Win - Champion A/B testing with precision, zeroing in on metrics that deliver real value. Measure What Matters - Define key metrics and KPIs that tell the story of our digital journeys-and guide smarter decisions. Make Data Beautiful - Design powerful dashboards that shine a More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

driven consumer insight services to a broad spectrum of consultancies and research agencies, as well as working directly with some of the world's leading brands. Whether conducting advanced analytics or delivering full market research programmes, this company consistently delivers creative solutions to help clients solve business issues and make better-informed decisions. This company has four core specialisms … predictive models; segmentation; brand strategy; and product & service optimisation. Customer analytics will play a key role in all of these areas. The Role They are looking for an experienced, commercially-focused, and passionate leader who will grow and manage the new customer analytics team as a senior data scientist. You will be building analytics models … using a range of data science approaches, such as machine learning and statistical techniques, along with wider analytical approaches such as time series and analytics with unstructured data e.g. NLP. They recently used gradient boosting machine learning to predict radio listening behaviour for a client, taking into account advertising spend. The Successful Candidate Is Likely To Have: Ability to More ❯

Data, Research & Analytics Senior Product Analyst I Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R98236 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets … support the product team and our transition to a data and analysis company. The insight and analysis provided by the product analyst will support the product team in understanding customer engagement, product performance and ultimately help us to make the right business decisions. Product analytics has become increasingly important within ICIS over the last years and as we … pioneer new ways of customer analytics such as our Product Success Score (PSS). The new Product Analyst will allow us to drive the developments forward and ensure that all innovation on the product development side is supported by similarly innovative product analysis. Responsibilities Develop and maintain dashboards and metrics to support product decisions Collaborate with product managers More ❯

banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. The Renewals Manager is responsible for supporting the Customer Success team in their mission to retain and grow Fireblocks' customers. You will be responsible for ensuring timely and successful renewals of customer subscriptions while providing a seamless … customer experience. The role aims to deliver predictable and efficient renewals through a proactive engagement in the customer lifecycle. You will work in close alignment to the Customer success managers, Account managers, Sales Directors and Finance teams, to manage the renewal process with the addition of services and decommissioning of accounts. You will: Maximize customer retention … rates through effective sales techniques while also minimizing customer churn and contraction. Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy. Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete true-up requirements Understand our portfolio and align customer's business needs and goals to More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty programmes … promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity models … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in More ❯

Are you passionate about customer journey? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience … smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you'll play a key role in enhancing the overall client journey. The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role … involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction What your responsibilities will include: Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time. Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Job ID: Amazon EU SARL (Netherlands Branch) Amazon Web Services is seeking an enterprise technical sales representative to deliver value for customers via AWS's analytics solutions. As a sales specialist for this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of emerging technologies that will have an important … impact on our customers' technical strategy, business goals, and their bottom line. You will work backwards from the customer's desired outcomes to discover, define, quantify, and build a plan to help customers achieve these desired outcomes by partnering with AWS. You will educate customers on "art of the possible" success stories and AWS enablers including our data warehousing … product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus. Finally, as well as managing complex and transformational customer analytics opportunities, to then also be able scale by orchestrating teams within defined sales strategies across multiple countries. AWS Sales, Marketing, and Global Services (SMGS) is responsible for More ❯

their goals and critical metrics, and then analyze data to provide actionable recommendations.Our culture is about getting things done iteratively and rapidly, with open feedback and discussion. We believe analytics is a team sport, but we strive for independent decision-making and taking smart risks.Data Scientist's day-to-day activities will include, but not be limited to:- Perform … automate recurring data pull and modeling processes.- Leverage Tableau and Keynote to visualise insights and deliver results in business presentations and dashboards. Minimum Qualifications Relevant background in Strategy & Planning, Analytics, Data Science Stakeholder Management: Outstanding verbal and written communication skills. Strategic thinking and a consultative approach Programming: Professional experience with SQL and Python. Visualisation: Proven experience with Tableau for … data visualisation and dashboard development Prior professional experience in financial products and services Strong experience in Business Analytics and Consulting Preferred Qualifications Proven experience in marketing, advertising, or customer analytics Data handling: Fluency with SQL queries in large and complex fragmented datasets and relational databases. Statistics: Expertise in causal inference modeling and advanced statistical/econometrics models More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

product development and go-to-market execution. As Director, you will own the commercial roadmap for both the Insight capabilities (current market intelligence, pricing and fundamental data) and Hindsight analytics (historical data, market retrospectives and more). You'll work with cutting-edge technologies including AI and machine learning while leading a high-performing team of product professionals. You … provide customers with intelligence wherever they need it to be effective. Responsibilities Strategic Product Leadership Define and execute comprehensive product strategy for Insight & Hindsight portfolios, balancing organisational needs with customer requirements to drive significant commercial outcomes Set the strategic agenda for multiple product domains and drive programme execution across complex, interconnected systems Propose new business models, pricing strategies and … and Hindsight focused portfolio. Interact extensively with customers to understand their business challenges and use cases in great depth Thoroughly understand competitive products and strategy, and how they influence customer decision-making Predict trends within customer segments and apply deep knowledge of how value is perceived across different market segments Drive customer-centric product development through hypothesis More ❯

human ingenuity every day, serving clients in more than 120 countries. Position Summary We are seeking a Senior Manager - Marketing Mix Modelling (MMM) to lead the delivery of advanced analytics solutions for our clients, helping them optimize marketing spend, drive growth, and transform their marketing performance. In this role, you will be responsible for leading MMM engagements, delivering strategic … and lead a team of data scientists, analysts, and consultants to deliver high-impact work while fostering a culture of innovation and excellence. Stay up to date on marketing analytics trends , technologies, and tools, driving continuous improvement in Accenture's MMM offerings. Work closely with cross-functional teams , including media, brand, and digital teams, to integrate MMM insights into … s Marketing Data & AI revenue pipeline Qualification Basic Qualifications Bachelor's or Master's degree in Statistics, Economics, Mathematics, Marketing Science, or a related field. Strong experience in advanced analytics, includi marketing mix modelling . Proven experience in managing client relationships and leading project teams. Deep understanding of media (TV, digital, search, social, etc.) and promotional channels, with a More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

data-driven solutions that make a difference from day one! In this role, you’ll work alongside experienced data scientists, engineers, and business stakeholders to design, build, and deploy analytics and machine learning solutions. You’ll apply your analytical mindset and technical skills to unlock insights, drive decision-making, and support products used by thousands every day. Whether you … fast, think big, and grow with a company that values data at its core. What’s in it for you? 📊 Meaningful Work : Work on real data challenges across forecasting, customer analytics, risk modelling, and business intelligence. 📈 Learning & Development : Structured support including mentoring, online courses, internal workshops, and the chance to explore the latest tools in data science. 💡 Culture More ❯

data-driven solutions that make a difference from day one! In this role, you’ll work alongside experienced data scientists, engineers, and business stakeholders to design, build, and deploy analytics and machine learning solutions. You’ll apply your analytical mindset and technical skills to unlock insights, drive decision-making, and support products used by thousands every day. Whether you … fast, think big, and grow with a company that values data at its core. What’s in it for you? 📊 Meaningful Work : Work on real data challenges across forecasting, customer analytics, risk modelling, and business intelligence. 📈 Learning & Development : Structured support including mentoring, online courses, internal workshops, and the chance to explore the latest tools in data science. 💡 Culture More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

re now turning their attention to direct-to-consumer growth , and supply chain optimisation is at the heart of that evolution . The Opportunity This is not your typical analytics role. You’ll be digging into everything from warehouse efficiency and stock flow to shipping costs, submission patterns, and supplier behaviour . You’ll help answer critical questions like … design and run experiments, lead on data modelling, and play a key role in scaling operations as the business continues to expand globally. What You’ll Be Doing Leading analytics across supply, operations, inventory, and fulfilment Driving insight into stock levels, warehousing capacity, and shipping economics Designing A/B tests to improve how stock is processed and stored … with cross-functional teams Working hands-on with SQL, Python, and Tableau (or similar BI stack) Feeding into the broader data roadmap, with optional paths into demand-side or customer analytics over time What They’re Looking For Experience working in supply chain, inventory, logistics, or operational analytics Confident designing and analysing experiments Proficient in SQL, Python More ❯

re now turning their attention to direct-to-consumer growth , and supply chain optimisation is at the heart of that evolution . The Opportunity This is not your typical analytics role. You’ll be digging into everything from warehouse efficiency and stock flow to shipping costs, submission patterns, and supplier behaviour . You’ll help answer critical questions like … design and run experiments, lead on data modelling, and play a key role in scaling operations as the business continues to expand globally. What You’ll Be Doing Leading analytics across supply, operations, inventory, and fulfilment Driving insight into stock levels, warehousing capacity, and shipping economics Designing A/B tests to improve how stock is processed and stored … with cross-functional teams Working hands-on with SQL, Python, and Tableau (or similar BI stack) Feeding into the broader data roadmap, with optional paths into demand-side or customer analytics over time What They’re Looking For Experience working in supply chain, inventory, logistics, or operational analytics Confident designing and analysing experiments Proficient in SQL, Python More ❯