As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
templates that accelerate product development while maintaining design excellence User-Centered Design Process Conducting visual design research, including competitive analysis, trend research, and brand perception studies Creating user journey maps, wireframes, and prototypes that prioritize usability alongside visual appeal Testing visual design concepts through user feedback sessions and iterating based on data-driven insights Collaboration and Leadership Partnering More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services Plan and conduct user-centred design activities such as contextual research, usability testing, journeymapping, and service blueprinting Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys Create wireframes, flows, and More ❯
business objectives and user research. • Proactively identifies the need for and initiates new, complex multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, wireframes and prototypes). • Serve as subject matter expert in the defined UX and brand standards. • Identify design problems and devise modular, scalable, feasible solutions. Translate concepts More ❯
to create customer journeys that reflect the prestige of our brand while delivering high-performance outcomes. You'll have a broad skill set and being conformable with customer journeymapping, conducting user research/testing, information architecture, product wireframes, interactive prototypes, workshopping and working within a design system-based framework. RESPONSIBILITIES Design user-centric experiences across web, mobile … teams to translate business goals into user-friendly interfaces. Conduct and analyse user research, testing, and behavioural analytics to identify opportunities for experience enhancement. Create wireframes, user flows, journey maps, and prototypes to explore and communicate design solutions. Champion UX best practices, accessibility, and luxury-specific interaction models. Balance data-informed design with emotional nuance appropriate for a More ❯
As a Customer Journey Strategy Senior Manager , you will lead a team to develop strategies and deliver exceptional customer experiences across key end-to-end journeys. You will collaborate with journey owners, design leads, product, operations, and other teams to co-create integrated solutions aligned with business goals and customer needs. Leveraging data and insights, you … working with design, product, and technology stakeholders to prioritize and implement strategic initiatives. Additionally, you will stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies and promoting a culture of experimentation, testing, and continuous improvement. To be successful in this role, you should have experience with: Strategic thinking and the ability to convert … complex problems into innovative solutions, especially in systems design for journey transformation. Leadership and coaching skills, with experience leading in a matrixed environment and delivering through others. Influencing and senior stakeholder management skills, with experience in cross-functional, matrixed environments. Expertise in customer journeymapping and design thinking methodologies, collaborating with Journey Design Leads More ❯
and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. JourneyMapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯
Experience facilitating design workshops (e.g. jobs-to-be-done, card sorting, problem framing) Practical experience planning and conducting user research and usability testing Ability to produce wireframes, flows, journey maps, and low/high-fidelity prototypes Agile mindset and hands-on execution in fast-paced environments Strong collaboration skills when working with stakeholders and analysts A pragmatic approach More ❯
Experience facilitating design workshops (e.g. jobs-to-be-done, card sorting, problem framing) Practical experience planning and conducting user research and usability testing Ability to produce wireframes, flows, journey maps, and low/high-fidelity prototypes Agile mindset and hands-on execution in fast-paced environments Strong collaboration skills when working with stakeholders and analysts A pragmatic approach More ❯
How we reward your hard work... At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as. Up to 40% off fashion Up to 40% off hospitality … regular research cadence to inform our customer experience Collaborate with customers services, retail, loyalty and ecom teams to understand customer touchpoints and insights, business and customer priorities Create journey maps, wireframes, prototypes, interactions to develop end to end user flows, inform research and business and technical decision making Provide high fidelity UX/UI designs and specifications to … guidelines follow digital best practise and are upheld across all digital touchpoints Run UX research projects to identify and solve customer barriers in our end to end customer journey, creating and sharing insights to influence change across our business teams Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury More ❯
Product Designer on an initial 1-year FTC, to support multiple product teams in delivering exceptional user experiences. This role is focused on user research, UX strategy, and journey design, helping teams deeply understand customer needs and translate them into intuitive, effective solutions. Reporting to the Head of Design, you'll work alongside Product Managers, Engineers, and fellow … experience in UX design and user research within cross-functional product teams. Strong ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products. Excellent communication and facilitation skills, with the ability to align diverse stakeholders around user needs. Proficiency in tools such as Figma, FigJam More ❯
analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯
practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journeymapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Amber Labs
practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journeymapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯
flows) fordelivery teams. Ensure that design decisions align with GDS/NHSservice standards, accessibility requirements (e.g. WCAG 2.2 AA), and gooddigital governance. 5. Communication and Alignment Present complex journey maps and service proposalsto internal and external audiences, including senior decision-makers anddelivery teams. Produce design artefacts that clearly communicatethe value of service changes, and ensure alignment across business … with diverse stakeholder groups. Familiarity with multi-channel service deliveryenvironments, including integrations with legacy or third-party systems. Excellent visual communication and artefactcreation skills (e.g. service maps, blueprints, journey diagrams). Previous work within health, life sciences, orregulated sectors, particularly in services involving suppliers, datavalidation, and regulatory requirements. Experience working with structured datasets,catalogues, or enterprise systems such More ❯
of Arbuthnot Latham's operating model (People, Process, and Technology). They will work on agreed initiatives, document client-focused business requirements and capture changes to our client journey and experience. The BA will be at the forefront of driving positive change, ensuring our Platform evolves to meet the needs of our clients and colleagues. Where applicable, you … end-to-end client service across key journeys for private, commercial, and wealth management clients, ensuring a seamless and operationally effective experience. This includes cross-functional processes. Client JourneyMapping : As we deliver enhancements to our client journeys, be responsible for maintaining and updating our existing client journey maps and service blueprints. Gathering, Identifying, and Documenting More ❯
expanding product design team, you will lead UX design for scoped projects , balancing autonomy with collaboration. You will help shape UX strategy , aligning your work with the patient journey and business priorities. You help define how we approach problems , mentor others, improve our systems and processes, and bring clarity to ambiguity. Your influence goes beyond the design team. … the joint mission of building a seamless end-to-end patient experience. Support initiatives end-to-end, cracking complex challenges in digital healthcare. Taking ownership of the customer journey experience for scoped areas or features that are essential to our mission in healthcare. This includes conducting research, understanding user needs, facilitating prioritisation, and contributing to development planning. Contribute … strong focus on UX and discovery in cross-functional teams (product, engineering, marketing, clinical, etc.). Proven ability to lead user-centered design processes , including research planning, synthesis, journeymapping, wireframing, and concept development. You know how to take research and data and translate insight into key design decisions and features. Strong communication and collaboration skills , with experience More ❯
in agile environments Strong portfolio or case studies showing research that informed successful service or product outcomes Proficiency with research tools and methods including usability testing, depth interviews, journeymapping, and persona creation Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions Working knowledge of GDS service standards , assessments, and digital service design principles More ❯
for leading companies and global brands. What You'll Do Work with design leads to create compelling interactive experiences Perform user research and develop information architecture, user goals, journey maps, and design wireframes and visual interfaces Collaborate with developers to ensure pixel perfect execution across all project deliverables Work with strategy consultants to gain insights into clients' business More ❯
recordings, funnel analysis) to identify patterns and areas for product optimization, reconciling with primary research sources to provide a holistic view of user behavior. Develop user personas and journey maps to visualize behaviors and inform product design. Synthesize research findings into actionable insights that drive new features and product improvements. Stay up to date on industry trends, competitor More ❯
