26 to 50 of 77 Journey Map Jobs in London

UX designer, across multiple devices and platforms within B2C environment Experienced in designing end to end user experiences using qualitative and quantitative data to create digital user experience journey maps. Experience using a test and iterate approach through usability studies, and collaborating on early UX research methods Ability to form strong trust-based relationships with team members, peers … stakeholders Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Experiencing of cementing UCD design principles with a business. Strong leadership skills with a passion for developing and mentoring people Very strong More ❯

and develop our offering, we need a Senior Product Manager to grow Reuters Connect's commerce platform and drive the transformation of our commerce strategy, enhancing the user journey from registration to transaction and completion.You'll work closely with both engineering and design units as well as our commercial teams to develop and optimise the user experience and … customer base at the heart of everything we do. About the Role As Senior Product Manager - Commerce at Reuters, you will: Define and own Reuters Connect's product road-map, with a specific focus on enhancing conversion rates and revenue across all touchpoints, ensuring alignment with Reuters' overall business objectives. Work closely with cross-functional teams to identify, prioritize … drive decision-making. Excellent communication and leadership skills, with the ability to inspire and motivate cross-functional teams. Experience in user experience (UX) design and understanding of customer journey mapping. Familiarity with agile methodologies and experience in iterative product development. Please Note: Completed applications must be submitted by Sunday 2 0th J uly 2025. Early applications are encouraged. More ❯

QUALIFICATIONS - Experience in delivering design solutions for projects of large scope and complexity - Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar - Have an online portfolio or samples of work on resume, demonstrating experience creating great More ❯

product objectives. Build wireframes, site architectures and concept designs to communicate ideas and iterate on design solutions. Collaborate with stakeholders to develop comprehensive as-is and to-be journey maps that depict user flows across various touchpoints within digital products. Create high fidelity prototypes to test designs internally and with users identifying any usability issues and validating design More ❯

product objectives. Build wireframes, site architectures and concept designs to communicate ideas and iterate on design solutions. Collaborate with stakeholders to develop comprehensive as-is and to-be journey maps that depict user flows across various touchpoints within digital products. Create high fidelity prototypes to test designs internally and with users identifying any usability issues and validating design More ❯

a variety of methods, including contextual research, usability testing, co-creation workshops, and focus groups. Analysing findings and presenting insights in compelling reports, presentations, and visual artefacts like journey maps or user personas. Facilitating research sessions and workshops to bring stakeholders closer to user needs. Collaborating with designers, strategists, and other specialists to integrate research findings into product … consultancy , including preparing proposals and pitches. Expertise in digital accessibility , such as conducting WCAG 2.2 audits or researching accessibility needs. Design capabilities to visually communicate research insights (e.g., journey mapping, wireframing). The ability to mentor junior researchers, lead projects, and support business development efforts. More ❯

markets (UK, France, Spain, Poland). You'll be instrumental in shaping our go-to-market strategy, leveraging cutting-edge AI and automation to build a frictionless customer journey from the very first lead to successful cash collection. We're looking for a visionary leader who thrives on transforming complex processes into seamless, scalable solutions. You'll own … implement an AI-driven roadmap that automates GTM workflows, reducing manual intervention and identifying high-impact opportunities across sales, marketing, and customer success. Architect the Customer Journey: Map and optimize our end-to-end customer journey, eliminating bottlenecks and boosting conversion rates from lead generation to cash collection. Be the Business Owner of Our Tech More ❯

user research into clear user needs - so the whole team understands the goals and can create effective user stories; Understanding of product management methods, including prioritisation techniques, user journey mapping, planning and roadmapping; Understanding of Agile and related methodologies and the basis of iterative development and continuous delivery; Arabic and other relevant language comprehension is highly desirable - but More ❯

teams including operational and clinical leaders to understand the business needs and strategy inform and implement system and process changes and proactively identify opportunities to improve the customer journey, system user experience and business performance. How you’ll help us make health happen Product Vision and Strategy: Define and communicate the product vision and strategy for the Patient … goals and objectives. Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders. Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery. Backlog Management: Create, prioritize, and maintain the More ❯

goals and objectives. Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders. Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery. Backlog Management: Create, prioritize, and maintain the More ❯

. This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys. Key Responsibilities: Design end-to-end services across multiple channels. Map and improve user journeys based on research and operational needs. Work closely with developers, researchers, and Defence stakeholders. Clearly communicate design decisions to technical and non-technical audiences. Requirements … Strong background in service and UX design, ideally within Defence or secure settings. Skilled in service mapping (e.g. journey maps, blueprints). Excellent communication and stakeholder engagement. Active DV Clearance is essential. Experience with Palantir is a plus. This is a great opportunity to support mission-critical work in a delivery-focused Defence environment. If you're ready More ❯

to design, configure and customise ERP solutions that meet functional and non-functional requirements. Analysing and assessing any change requests against documented business benefits throughout the project lifecycle. Journey Mapping: Developing customer and user journey maps to understand interactions and experiences. Identifying pain points and opportunities for process improvements. Transforming individual metrics into KPIs to measure … other business analysts, key stakeholders, application administrators, and end users to understand business and functional requirements and translate those requirements into executable work for solution teams. The ability to map business processes into process flow diagrams. Proficiency in manipulating data in Excel, using intermediate formula skills. Desirable: Practical experience with PowerBI and SQL query building is an advantage. A More ❯

Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based in Nuneaton or London, and occasionally required to travel to … by hybrid working arrangements with minimum 2 days presence in the office. The Person: Key Requirements: Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership. Proficiency in More ❯

all designers, you'll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you'll grow to deeply understand the customers … which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different More ❯

all designers, you'll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you'll grow to deeply understand the customers … which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different More ❯

to market trends and business needs, with proficiency to address challenges and continuously offer new solutions. Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements. Knowledge of content management More ❯

to market trends and business needs, with proficiency to address challenges and continuously offer new solutions. Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements. Knowledge of content management More ❯

Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated Marketing … experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including … Experience & Key skills 6+ years of B2B, high-tech marketing experience 4+ years of digital & content marketing experience and well-versed in best practices, including familiarity with customer journey mapping Strong written & verbal communication skills Strong collaboration and leadership skills Must be proficient in marketing promotion strategies and have developed marketing promotion plans and executed demand generation programs More ❯

aids where needed Align outputs with enterprise architecture and IT strategy Assist with UAT support, defect triage, and readiness checks Contribute to experience design via persona work or journey mapping Governance & Collaboration Support compliance alignment, audit-readiness, and data protection standards Collaborate with vendors and partners for smooth delivery Keep technical and business teams connected through clear communication … and storyboards to simplify complexity and support stakeholder understanding Adaptability - Quick learner, able to adjust across changing domains this cloud project is the start of a broader transformation journey How Success Will Be Measured Stakeholder Engagement - Productive dialogue, trusted relationships, and solution adoption Business Impact - Tangible improvements in processes, operations, or cost Change Enablement - Clear and structured support More ❯

aids where needed• Align outputs with enterprise architecture and IT strategy• Assist with UAT support, defect triage, and readiness checks• Contribute to experience design via persona work or journey mapping Governance & Collaboration • Support compliance alignment, audit-readiness, and data protection standards• Collaborate with vendors and partners for smooth delivery• Keep technical and business teams connected through clear communication … and storyboards to simplify complexity and support stakeholder understanding• Adaptability - Quick learner, able to adjust across changing domains – this cloud project is the start of a broader transformation journey How Success Will Be Measured • Stakeholder Engagement - Productive dialogue, trusted relationships, and solution adoption• Business Impact - Tangible improvements in processes, operations, or cost• Change Enablement - Clear and structured support More ❯

wellbeing. The Role: Key Responsibilities: Lead the insight roadmap for H&B&Me, aligning product strategy with customer wellness goals and behaviours. Develop in-depth customer personas and journey insights to inform platform engagement and retention. Embed experience metrics (NPS, CSAT, retention) into a system of continuous optimisation. Design and deliver learning programmes including A/B testing … the offices. The Person: Key Requirements: Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future More ❯

roadmap and using your expertise to grow top line revenues and guide commercial initiatives from our data. You'll own the analysis of the end-to-end customer journey, using our data stack ( BigQuery, dbt, Hex ) to create data models, data products, metrics and find insights that fuel our growth. You'll work closely with other engineers, marketers … in a consumer marketplace or another fast-growth startup. Experience helping to build a company's data or marketing analytics function from an early stage. Understanding of customer journey mapping and full-funnel analysis. Benefits ️ 34 Holidays (25 days annual leave + your birthday off + bank hols in England) Equity (Share Options) Pension ️ Regular team building activities More ❯

field. Hands-on experience with one or more leading Commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, Commercetools etc.). Understanding of commerce data models, customer journey mapping, and digital order execution. Strong analytical, problem-solving, and communication skills. Experience in sales channel optimization (D2C, B2B, Marketplace) Experience in working within Agile or hybrid delivery methodologies. More ❯

the bigger picture and find direction from depth, insight and complexity To qualify for the role, you must have The basics: demonstrable experience of; contextual research, quantitative research, journey mapping, persona building, facilitation creative sessions and service prototyping Demonstrable knowledge of common Service Design techniques and their application in organisations Experience of Service Design along with an understanding More ❯

working with CRMs to build and manage talent communities. Familiarity with job distribution tools and how they integrate with job boards. Knowledge of web analytics platforms and user journey mapping. More ❯