26 to 49 of 49 Journey Map Jobs in London

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Demonstrated … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

experience requirements are clearly defined, technically feasible, and accurately implemented throughout the development process. Owns the ongoing production of UX documentation, design specifications, journey maps, and research summaries. Alongside the Director, Strategic Product Delivery, will regularly communicate to a variety of stakeholders, promoting design rationale and advocating … Critical Skills Proven experience conducting user research using interviews, surveys, observational studies, and usability evaluations Strong ability to translate research insights into personas, journey maps, and actionable design recommendations Hands-on experience creating wireframes, prototypes, and user flows using tools such as Figma Solid understanding of UX design ...

Repairs services. Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes. Create user flows, journey maps, wireframes, prototypes and high-fidelity designs. About you: You will have the following experiences: Significant experience in visual and interactive design, ideally gained ...

features. The work is varied each day, but responsibilities typically include activities such as exploring user challenges through structured research methods including interviews, journey mapping, market comparisons, focus groups and data analysis. You will design and deliver full technical solutions and user-facing experiments that address identified pain ...

journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi-tool MarTech implementations, including CDP and Marketing Automation Platforms according to business use cases ...

provision and develop new consolidated information architecture and flows based on core user tasks; user testing and iterating with regular user feedback. Understand and map current editorial workflows, identify pain points, and design solutions that improve usability and support smoother workflow transitions. Create design thinking and user understanding documents … editorial, or similar professional user groups is a bonus. Experience wire-framing, prototyping, and creating detailed, customer-focused designs, including knowledge of customer journey mapping techniques. High proficiency in Figma (Figma Make + AI approaches to design & development): able to produce polished UX flows, design concepts, high-fidelity ...

ensuring stories are clearly defined, prioritised and ready for sprints Lead end-to-end customer experience for owned features, including: user research, customer journey mapping, wireframing and interactive prototyping Support user research (usability testing, interviews, surveys), translating findings into validated product hypotheses, backlog priorities and acceptance criteria Transform … Deep understanding of Sportsbook front-end products and customer journeys across mobile, apps and web Strong working knowledge of UX principles and methods (journey mapping, prototyping), sufficient to brief, challenge and collaborate with UX/Design effectively Solid Agile/Scrum experience, with the ability ...

accessible and effective for a diverse range of users and stakeholders. Key Responsibilities Lead service design activities across Discovery, Alpha, Beta and Live phases. Map and improve complex end-to-end services, user journeys and organisational processes. Apply User-Centred Design methodologies to understand user needs and pain points. … practices. Significant experience working within Central Government organisations. Strong knowledge of GDS Service Standard and Government Digital delivery frameworks. Experience creating service blueprints, journey maps and operating models. Skilled in facilitating workshops and engaging diverse stakeholder groups. Experience working in Agile multidisciplinary teams. Excellent communication and stakeholder management ...

synthesis through wireframes, prototypes, interaction design, and final specifications. Conduct and synthesize user research, including interviews, usability testing, and surveys, to inform personas, journey maps, and design decisions. Translate complex workflows and data-intensive interfaces into intuitive, accessible experiences for technical and non-technical users. Design and facilitate … rounded experience designer who combines strong UX thinking with exceptional visual storytelling skills . You should be equally comfortable designing an enterprise user journey, building a prototype in Figma, translating a complex solution into an executive-ready visual narrative, and supporting a high-stakes client pursuit. You will ...

customers, key stakeholders and the team Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user journey maps, systems design, scenarios, business analysis, task, workflow analysis and other relevant techniques Analyse and support the team with business requirements and technical specifications ...

leadership team worth building further. You'll have a documented path behind you and ahead of you: Spendesk's Engineering Leadership Growth Journey maps the road from Engineering Manager through Head of Engineering to CTO, so you'll know exactly what's expected of you, and what growing ...

capacity planning and hiring recommendations as the team grows. Client discovery & solution design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

work with product and design teams to create user-centered experiences. The role involves coordinating qualitative and quantitative research, building personas and journey maps, and presenting findings to influence the roadmap. Hybrid/remote options and collaborative team culture are offered. #J-18808-Ljbffr ...

Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps, process maps, and design artefacts * Apply user-centred design principles to shape service improvements * Support discovery, alpha, beta, and live delivery phases * Ensure … What We're Looking For * Strong experience as a Service Designer within complex digital transformation programmes * Experience working within multidisciplinary Agile teams * Ability to map and improve end-to-end services and user journeys * Strong workshop facilitation and stakeholder engagement skills * Experience producing service design artefacts including service blueprints ...

Repairs services. Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes. Create user flows, journey maps, wireframes, prototypes and high-fidelity designs. Design systems, interfaces and reusable components that scale across multiple touchpoints and experiences. Collaborate closely with … complex product environments, systems thinking and business processes. The ability to move fluidly between concept development and detailed execution. Expertise in user journey mapping, wireframing, prototyping and interaction design. Proficiency in modern design and prototyping tools, including Figma and similar platforms. Experience working collaboratively within multidisciplinary teams. Strong ...

needs. You're experienced at rapid prototyping to test, iterate and validate solution designs. You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs. You're experienced at working with agile development teams and stakeholders … services. You have a detailed understanding and experience of working to the Government Service Standard. (essential) Research and analysis You know how to map and engage with different stakeholder groups. You're able to carry out user research across internal and external user groups, utilising different research methods ...

Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability Testing UX Writing … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

knowledge bases, and customer self-service experience.Support customer experience and service transformation initiatives.Dynamics 365 Customer Insights:Design customer segmentation and audience strategies.Develop customer journey and engagement use cases.Support customer analytics and insight-driven decision making.Collaborate with business teams to leverage customer intelligence for growth and retention initiatives.Business Analysis … Dynamics 365Power AppsPower AutomateDataverseBusiness AnalysisExpert requirements elicitation and documentation capabilities.Process modelling (BPMN, Visio or equivalent).Business capability mapping.Gap analysis and solution assessment.Customer journey mapping.Benefits realization and KPI definition.Agile & Product ManagementProven Product Owner experience.Strong backlog management experience.User story and acceptance criteria definition.Agile delivery leadership.Experience with Azure DevOps and/ ...

fast-paced tactical operators needing high-signal alerts vs. strategic analysts performing deep querying. Usability & Visualisation Testing: Evaluating how fused data is visualised (GIS, map layers, timeline views) within Palantir or custom dashboards to minimise cognitive overload under operational stress. Ethical & Security-Conscious Synthesis: Conducting user interviews and synthesising … Inquiry, Field Research, Ethnographic Study, Usability Testing, Dual-Persona Mapping, Human Factors, Cognitive Task Analysis. Design & Domain: C4ISR UI/UX, Information Overload Reduction, Map-Based Visualisations (GIS), Tactical Ergonomics, Ruggedised UI Testing. Synthesis & Ops: User Journey Mapping, Insight Synthesis, OPSEC-Compliant Research, Agile Integration, Accessibility (Defence ...

rapidly prototyping ideas at varying levels of fidelity, from concept to near-production, to test and validate direction Create user flows and journey maps to communicate design intent Lead and contribute to user research initiatives to uncover insights, validate assumptions, and inform product direction Facilitate workshops and discovery … user research within cross-functional product teams. Ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products Comfortable working in a highly iterative, fast-moving environment with blurred boundaries between design, product, and engineering Excellent ...

Prototype, experiment and validate solutions through customer research and data. Use performance, engagement and customer feedback to prioritise the roadmap. Lead refinement through journey mapping, story mapping, user stories and acceptance criteria. Work effectively across technology, commercial, operational and regulatory stakeholders. Operate within an agile product environment, contributing … planning, refinement, reviews and demos. What we're looking for Substantial Product Management experience, ideally owning digital products or customer journey within Financial Services or FinTech. Strong experience delivering digital technology products. Good understanding of AI and emerging technology, ideally including conversational or customer-facing AI. Experience within ...

ambitious plans for change, and a number of key projects already on the horizon. This is a chance to join early in that journey and play a meaningful role in shaping future ways of working, systems and business processes. We're looking for a well-rounded, mid-level … stakeholder management skills. Equally happy working on discovery, requirements gathering and delivery support activities. Nice to Have Power BI experience. UX or customer journey mapping exposure. CRM project experience. Salesforce knowledge or experience. Experience working with bespoke or in-house systems. We are happy to provide application ...

evaluation of experiences and outcomes. You’re experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance … synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs. You’re experienced at working with agile development teams and stakeholders to co-design ...

Tech@BCG for re-use by other functions across the firm. Central to this is understanding that a colleague's experience of a journey … receiving their laptop, requesting support, finding a resource — is only ever as good as the services and operational engine running underneath it; you will map these journeys end-to-end and correlate each moment in them to the specific services, workflows, and operational processes that have to work seamlessly ...