51 to 66 of 66 Journey Map Jobs in London

to-end services that meet user needs and deliver policy intent Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design Design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format Facilitate workshops More ❯

to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format facilitate workshops More ❯

Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based in Nuneaton or London, and occasionally required to travel to … by hybrid working arrangements with minimum 2 days presence in the office. The Person: Key Requirements: Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership. Proficiency in More ❯

What You ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Stockport). Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Ability to create clear, accessible content using user research, journey mapping, and UX principles Skilled in working cross-functionally with product, UX, and business teams Proficient in content management systems (e.g. Sitecore), digital analytics, and content optimisation for web … and native apps What this role is all about: As a Content Designer, you will play a key role in shaping the UK Product journey, which includes the UK Member App and the web-based Memberzone. You will be responsible for developing, updating, and reviewing content across end-to-end user journeys, informed by data and research from … degree level or equivalent Digital specialist with a proven track record working in native apps and web Experience of designing content for members/consumers Awareness of user journey mapping and user story writing Experience of UX accessible writing and content design for digital channels Experience of editing and publishing in Sitecore content management system Strong understanding of More ❯

Lead the design of end-to-end services that balance user needs with policy intent. Create user-centred, accessible service journeys, ensuring usability across digital and non-digital touchpoints. Map and analyse complex ecosystems, uncovering pain points, dependencies, and opportunities for improvement. Work closely with multidisciplinary teams including policy, operations, product, delivery, system design, and UCD specialists. Design collaboratively … across the team and wider community (while respecting security constraints). Produce evidence-based 'as-is' maps of systems and processes, both online and offline. Develop service blueprints, journey maps, and visual artefacts that clearly communicate design concepts. Facilitate workshops and co-creation sessions with stakeholders and users. Align service design with organisational goals, technical feasibility, and delivery More ❯

across multiple channels, helping the organisation achieve its ambitious goals. The ideal candidate will have experience leading data, insight, or analytics teams, with a strong understanding of customer journey mapping, digital engagement, and stakeholder management. Knowledge of data structures, databases, and analytics tools is essential, with experience in email marketing platforms a What we're looking for: Leadership … experience in data, insight, or analytics teams Proven experience in customer journey mapping and digital engagement Strong stakeholder management and communication skills Knowledge of data structures, databases, and analytics (experience with email marketing platforms a plus) Perks & Details: £61k-£69k per year (flexible for exceptional candidates) Hybrid working - mostly remote, with occasional London office attendance Collaborative, supportive environment More ❯

to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog. Meet the team behind this journey We're hiring a Head of Digital Lifecycle (Growth) to own and optimize the entire user lifecycle - from acquisition and activation through monetization, engagement, and retention. You'll lead … Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact lifecycle experiments to accelerate user and revenue growth … loops, referral programs, and self-serve monetization strategies. Deep knowledge of the alignment with lifecycle marketing, paid acquisition, and in-product journeys. Deep expertise in marketing automation, customer journey mapping, and multi-channel orchestration. Strong analytical skills; fluency in customer segmentation, KPIs (e.g., CAC, LTV, churn), and campaign measurement. Comfortable working with cross-functional teams including product managers More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

success criteria and KPIs throughout the integration process to evaluate effectiveness and impact. Document migration paths, dependencies, and develop detailed playbooks to support smooth transitions between platforms or services. Map end-to-end user journeys and identify key learning experience components across multiple platforms, ensuring a cohesive learner experience. Act as the primary liaison between technical teams (engineering, IT … environment. Strong understanding of learning ecosystems Proven experience leading cross-platform integration projects with measurable business impact. Strong documentation and system mapping skills (e.g., user flows, technical diagrams, journey maps). Ability to balance user experience considerations with backend system constraints. Excellent communication, stakeholder management, and project coordination skills. Experience working in Agile or hybrid delivery environments. Job More ❯

campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯