Firmstep Business Analyst
- Hiring Organisation
- Essential Employment
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £25.57 per hour
delivering a wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work-streams and process flows, compile trends and performance reports, and develop business-focused solutions informed by customer insight. … interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly in service redesign. They will use statistical data to diagnose systemic weaknesses, identify root causes ...