51 to 75 of 188 Knowledge Management Jobs in London

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span><\/span><\/li> Knowledge Management <\/span><\/span><\/li> Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing <\/span><\/span><\/ ...

strategy, product use, product technical, consulting, and customer success. Your prior experience as a legal professional underpins your business relationships with a rich domain knowledge of sector working practice. You understand the legal industry decision-making process and the guidance required to reach a conclusion (strategic, product, process level … etc.) iM Responsible For... Acting as an iManage ambassador and facilitator with internal leadership teams, customer management teams, and end-users Acting as an iManage ambassador and facilitator with iManage partners Overseeing (and assisting in) the development, documentation, and scaling of best practices for a given iManage technology – with ...

delivery risks, dependencies, issues, scope changes and stakeholder expectations. Track benefits realisation and keep delivery teams focused on measurable business outcomes. Apply financial services knowledge across areas such as retail banking, commercial banking, insurance, wealth management, asset management, capital markets, risk, compliance, operations and customer service. Bring … designs consider conduct, customer outcomes, operational resilience, data privacy, model risk, financial crime, regulatory compliance and responsible AI. Help clients balance innovation with risk management, governance and operational practicality. Client and team leadership Act as a trusted day-to-day delivery lead for senior client stakeholders. Prepare and present ...

doing: 1) Claims operations service delivery Own the operational delivery of claims processing services (e.g., FNOL administration support, document and diary management, bordereaux processing, data reconciliation where relevant, loss fund set-up and management, triage support, payments oversight, exception management, suspended message management, mass entry processing … processes). Ensure operational workflows meet agreed service standards for timeliness, quality, and customer/market outcomes. Maintain appropriate resourcing, workforce planning, and capacity management to meet volume demand and volatility (including CAT/event support where applicable). Establish clear operating procedures, handoffs, and controls to ensure consistent ...

Business Analyst/Knowledge Architect – AI Transformation (Demand Generation) We are seeking a Business Analyst/Knowledge Architect to partner with an AI Engineer on a programme to analyse, optimise and automate Demand Generation and Marketing Operations using AI. The successful consultant will assess how demand generation currently … operates, identify opportunities for AI and workflow automation, structure organisational knowledge for AI-enabled solutions, and help define the future operating model required to support scalable, AI-driven marketing operations. This role follows the same BA model being recruited elsewhere within the programme, with the primary difference being ...

SAAS **Sales Development Representative** will be to hunt and close new business within the U.K & Europe for our SAAS Solutions products in Knowledge Management and AI Automation. Candidates should demonstrate their ability to grow activity and move things forward in order to advance in our organization. You will … join a company at the forefront of Customer Contact Solutions. With Fortune 500 customers, KMS Lighthouse is an industry leader and award-winning Knowledge Management company. This is the place to be if you're interested in combining technology, innovation, and sales. ### Responsibilities* Prospecting for new clients. ...

ensure business critical services are transitioned and supported with minimal risk and meet the needs of our customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made … platform services, without compromising on the stability and reliability of the service. Providing pre-sales support on bids using customer, stakeholder and managed services knowledge to meet customer needs, adding significant value and credibility and maximising bid opportunities for Made Tech. Champions and leads the development of knowledge ...

Service Delivery Manager, the successful candidate will deliver high-quality hands-on support across end-user services, infrastructure support, workplace technology, cloud services, endpoint management, meeting room technology, documentation, audit, and initiatives aimed at improving service quality. This is a true dual-role position suited to someone … security baselines, and device lifecycle management. Support Microsoft Azure and related cloud services, including identity, access, security, infrastructure, and modern workplace services. Support endpoint management on Windows, macOS, and mobile platforms, ensuring devices are secure, compliant, patched, and accurately configured. Support Microsoft 365 services, including Teams, Exchange Online, SharePoint ...

primarily focused on React, TypeScript and modern user experience development, but the expectation is broader than UI delivery. You will work close to lawyers, knowledge teams, innovation teams and technical stakeholders to understand how AI search, retrieval and agents should fit into real legal workflows.We are not building another … disconnected AI chatbot. We are building trusted AI experiences that sit on top of the firm’s own documents, knowledge, matters, metadata and workflows.As a Product Engineer, you will help turn complex AI retrieval capability into simple, useful and trusted experiences for lawyers.Why This Role MattersAI is changing software ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

into operational use. The role will ensure that each pilot, migration wave and cutover is supported by appropriate operational readiness, including support models, processes, knowledge, monitoring, documentation, training and clearly defined ownership. You will act as the bridge between programme delivery and live service operations, ensuring that services … information, tools and capabilities they need to support users effectively from day one. This role will require strong coordination across technical and service-management teams, with the ability to identify supportability gaps early and drive them to resolution before go-live. What you will do As the Service Transition ...

operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes. This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service #J-18808-Ljbffr ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

People Process Towers and People Services Teams to identify process gaps and opportunities to simplify and enhance the employee experiences when using ServiceNow (Case Management and Knowledge). The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management, Employee Service Centre … will be doing Responsible for providing guidance and direction to project and people teams for new initiatives across platform including case, portal and knowledge solutions and following through to implementation and Hypercare Ensuring full gathering of requirements for enhanced functionality, procedures/protocols, process and workflows, approver levels ...

platform to improve workflows, reduce manual effort, and enhance business decision‐making. Guide teams in designing effective AI‐enabled processes, including workflow automation, knowledge retrieval, research support, reporting, and operational tasks. Evangelize best practices in AI usage, including prompt and context engineering, responsible AI, evaluation, governance, and human oversight. … agent usage, automation patterns, and value measurement. This role has the authority to shape enablement priorities, training content, and adoption playbooks across Capital Markets. KNOWLEDGE AND SKILLS Above all we are looking for a top class AI Enablement Engineer with excellent interpersonal skills. We want to hear from ...

this while ensuring we maintain the strict compliance and service standards expected of a business operating in the UK financial services sector. Application Support Management Hybrid ecosystem oversight: Manage the triage, investigation and resolution of support tickets across both internally developed bespoke applications and external SaaS tools. Internal … adherence to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support core business functions relating to support desk services Escalation path management: Act as the senior escalation point for complex technical issues or incidents, ensuring a rapid resolution to minimise disruption to the business Service Level ...

apply hands‐on expertise in application integration and modern architecture design, including domain-driven design and component-based architectures, combined with strong HR domain knowledge in applied AI and solution development. You will leverage your experience across enterprise HR platforms (e.g., SAP, Workday, Oracle, and/or ServiceNow … address complex business challenges, drawing on knowledge of user experiences, use cases, and large‐scale enterprise environments. You will bring an understanding of cloud-based software design, including considerations for sensitive data handling, observability, and audit readiness. You will contribute to the development of best practices, technical assets ...

practising lawyers, combined with an innovator's mindset energised by designing, testing, and scaling new tools, workflows, and systems. As part of the Knowledge Management & AI Group, this position collaborates across offices and administrative teams—including Research, Practice Group Management, and Information Technology—to translate emerging technology … into practical, high-impact tools for lawyers and clients. This role reports to the Sr. Director & Counsel of Knowledge & AI. Responsibilities include: AI, Technology & Innovation Identify opportunities to apply AI, automation, and emerging technologies to Disputes matters, including litigation and collective proceedings, international arbitration, labour and employment, antitrust ...

help shape a brighter way forward. About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring the power … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines — including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management — to deliver holistic, client‐centric real estate solutions. In PDS, we operate across diverse sectors, service investor and occupier ...

sales teams, fieldengineeringand product development to develop and deliver Service Excellence to Bose Professional customers. The responsibilities include oversight of the team’s time management,maintainingthe procedures and techniques used, as well as providing technical training, and advanced escalated technical support for your team. In addition to managerial responsibility … problem solving, root cause analysis, setup, and installation assistance for a wide range of electronics, loudspeakers, and software. You will contribute to our public knowledge management system and internal engineering review systems to further guide post-sales issue resolution and to help improve product quality and consistency. KeyResponsibilities ...

Service Desk performance, queue health, customer satisfaction and operational KPIs. Lead, coach and develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM … governance, compliance and security requirements. What We're Looking For Proven experience leading a Service Desk, Technical Support or IT Operations team. Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms ...

Officer, you will be a member of the UK Risk Leadership Team and play a key role in shaping the future direction of risk management across Zurich UK. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element … doing? Provide independent oversight, challenge and insight across the UK P&C business, ensuring alignment with risk appetite, regulatory requirements and the Risk Management Framework. Lead strategic risk engagement with P&C leadership teams, supporting decision-making on business performance, growth opportunities, material projects, outsourcing arrangements and emerging risks. ...

minimising operational impact. Deliver service performance reporting, trend analysis, and continual improvement initiatives to senior stakeholders. Champion ITIL best practices across Incident, Problem, Request, Knowledge, and Change Management processes. Develop and maintain strong relationships with Defence stakeholders and senior leadership teams. Drive customer experience improvements through data … decision making and service optimisation. Lead workforce planning, resource management, and service desk scheduling to support operational requirements. Coach, mentor, and develop Service Desk Team Leads and Analysts, fostering a high-performance culture. Identify opportunities for automation, self-service, AI adoption, and process improvement to enhance service efficiency. Ensure ...

high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response, technical recovery … analysis implementation. Improve operational performance through reduction of incident volumes and enhanced recovery times. Govern production readiness reviews, release planning, deployment activities, and change management controls. Drive automation across deployment, monitoring, and operational processes using DevOps and SRE practices. Support the adoption of CI/CD capabilities using Jenkins ...

best customer and employee experiences on the planet. We do this through leveraging deep expertise across sales, service, marketing and operations transformation. With extensive knowledge of Salesforce's industry‐leading capabilities, we help clients modernise how they engage customers, empower employees, and drive operational excellence. You will join … Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including: Contact centre and call centre operations, Case management, Omnichannel service, Workforce productivity, Knowledge management, Digital self‐service, Customer support operating models, Service metrics and performance management. Proven ability to engage ...