looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage workload, escalations and service performance, with the employee experience ...