next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical SupportEngineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. … of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow … customers Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator More ❯
Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world. Our vision is … forefront of change. At Nephos Technologies, our values guide the behaviours of how we strive to develop our company, engage with our clients, and support the development of our staff. At its heart, our values can be summed in three words: Innovation, Integrity, and Independence. The role We have … an exciting opportunity for an experienced application supportengineer to join and be an integral member of our team, to provide technical support on systems delivered to clients which focuses on their Data Governance. There is also scope to develop DevOps related skills including infrastructure, automation and More ❯
and smart homes by designing our own hardware, enabling it with software, and integrating it with the cloud. We are seeking a Sr. Network SupportEngineer (NSE) to join our team of existing NSEs across the country. NSEs investigate customer and fleet-impacting issues, serve as SMEs for … our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSEs are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we meet our commitments to customers worldwide. Key job … responsibilities As an NSE, you will: Serve as an expert on networking, fleet monitoring, and customer support practices. Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. Drive strategy, as defined by your leadership, and model technical troubleshooting methods for More ❯
We are partnered with a London based Energy Trading company who are looking for a Front Office Application SupportEngineer to join their team. They are a key player in the global transition towards renewables and this role sits in their front office team working across multiple desks More ❯
london (city of london), south east england, United Kingdom Hybrid / WFH Options
RJC Group
We are partnered with a London based Energy Trading company who are looking for a Front Office Application SupportEngineer to join their team. They are a key player in the global transition towards renewables and this role sits in their front office team working across multiple desks More ❯
My client, a leading electronic trading firm, is seeking an elite application supportengineer with very strong coding skills to join their team in London. The successful individual will have strong C++ or Java coding skills with 5+ years of hands-on experience supporting trading applications within a More ❯
My client, a leading electronic trading firm, is seeking an elite application supportengineer with very strong coding skills to join their team in London. The successful individual will have strong C++ or Java coding skills with 5+ years of hands-on experience supporting trading applications within a More ❯
a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and … environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a SupportEngineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong … with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after More ❯
a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and … environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a SupportEngineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong … with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after More ❯
As a SupportEngineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region … product quality. Key job responsibilities Interface with a diverse customer base to understand requirements, priorities, and processes Work on expansions of current applications to support new launches or regions Work on identifying and addressing risks in hardware and software while helping maintain application health Maintain a comprehensive knowledge of … or create processes and mechanisms to improvise operational excellence and business velocity Excellent listening, writing and technical communication skills are essential for interaction with senior management on status, risks and emergent issues with project, initiatives and support. Troubleshoot and diagnose software issues - On call support. Resolve technical problems in More ❯
Job Description Job Purpose We seek a talented, creative and technical individual to join our team of customer support engineers at ICE Clear Credit. You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, system interface training, onboarding and trouble-shooting … and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation … shell scripting is preferred Experience setting and supporting conformance testing preferred Must be able to multi-task, prioritize and escalate when appropriate Previous IT Support experience preferred Bachelor's degree or equivalent More ❯
multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and … provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved … isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing More ❯
london (tottenham), south east england, United Kingdom
Palo Alto Networks
and financial health resources, and our personalized learning opportunities - just to name a few. Job Description Your Career Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases … isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing … if you do not meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written and spoken communication More ❯
employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level … JSON, YAML, and Bash - plus 3-5 years of relevant experience with strong communication and customer service skills Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after … them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t More ❯
employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level … JSON, YAML, and Bash - plus 3-5 years of relevant experience with strong communication and customer service skills Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after … them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t More ❯
