Job Title: STG ServiceDelivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a ServiceDeliveryManager to join our team in London. The ServiceDeliveryManager will be primarily responsible for:Processing new … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) ServiceDeliveryManager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG more »
ServiceDeliveryManager (SDM- Hybrid) Islington, UK Monday to Friday Full Time, Permanent 37.5hrs per week £33-35,000 The ServiceDeliveryManager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners … contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management. An effective ServiceDeliveryManager must demonstrate the following skills/behaviours:- Strong Initiative and driven, with a pro-active nature, keen to learn, personable … of SLAs and KPIs. Monthly 1-2-1 with team members. Cascading information to Team Members through Daily meetings/huddles with all staff3 Delivery of monthly team meetings including operational updates. To promote joint working and maximise the local relationshipsClinical and Non Clinical employees alongside theengagement structure. Responsible more »
We have an excellent opportunity for a Client Services DeliveryManager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team … delivers an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive … and ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client ServiceDeliveryManager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position more »
My client is currently looking for an IT ServiceDeliveryManager to work onsite in Northwood. Your role would be to manage a team of 5 Technical Support Engineers and oversee the operations of the IT Service Desk. You will need to be a hands-on … people manager with solid Windows Desktop and Office 365 skills. In addition to this, you will coordinate the troubleshooting of issues, ensure escalation is prompt as applicable, and manage the IT/AV support and service provision for all school staff and students on a day to day. … to be directly involved in resolving IT issues when they arise with all colleagues across the business. Core Responsibilities: Oversee the operations of the Service Desk for the whole IT Team, ensuring incidents and service requests receive an efficient and effective "first response", "follow-up responses" and "resolution more »
Templeton and Partners are on the look for a Service Introduction DeliveryManager to join one of our clients with a large presence within the Telco space. Duration: 6months initial with extensions Location: London or Leeds Work Structure: Hybrid (2days in office) What you’ll do As … an experienced Service Introduction DeliveryManager within our clients Group Service Management organisation, who will be responsible for the delivery of Operational and Support Readiness of new Products and Services across the business. Working as part of the GSM Transformation organisation, you will also contribute … to Service Improvement initiatives and Operational Excellence across their territories including UK, Italy, and Germany, as well as in partnership with their colleagues in the US. This role will have high visibility within the business: you will be working with all parts of the organisation coordinating end-to-end more »
Excellent opportunity for ServiceDeliveryManager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres … End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities ServiceDelivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any servicedelivery issues Responsible for maintaining a healthy … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »
ServiceDeliveryManager – Digital Health SmartCo is one of the market’s fastest growing technology consultancies. We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure/Cloud/Data/Security/Applications), supporting our clients achieve their business … development opportunities and the support to help you achieve your best. Overview of the Position Working in our market leading Digital Health Team, a ServiceDeliveryManager is a pivotal role supporting our ongoing growth journey. You will be responsible for ensuring that both the client and … our project teams are supported in the successful delivery of our contracted Services. Responsible for engaging and supporting the delivery team, the conduit between sales/client engagement and ensuring project reporting and data is available to the PMO function. Ensuring the client is receiving the services outlined more »
ServiceDeliveryManager South East London Salary: £35k-£40k, plus company car, bonus, pension, and healthcare Hours: 40 hours per week, Monday to Friday, plus 1 in 4 Saturdays Are you an experienced Manager from Logistics and Operations? Are you a natural leader? Have you managed … and people, the business is growing at a fast rate. ? Ensure the budget is met and used to maximise productivity ? Manage the frontline collection service and supervise up to 60 employees ? Resolve customer complaints quickly and efficiently ? Reduce lost work hours due to sickness, accidents and injuries ? Manage fleet more »
Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive ServiceDeliveryManager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products … to identify and build relationships with all relevant stakeholders to deliver results. Education & Experience Previous experience in a similar role within a sales or servicedelivery environment is preferred. Proven track record of customer engagement and software-based product training. Interview Process Stage 1: 30-minute screening call more »
A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate ServiceDeliverymanager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is … about bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services deliverymanager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to … working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience more »
SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading … the right projects to drive improvements to those clients in terms of servicedelivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning more »
Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … between Mastek Delivery and L3 Support therefore ensuring any new services delivered can be effectively supported by Mastek L3 Engineers. Co-ordinate all stakeholder reporting packs for ACC each month, and presenting at the appropriate meetings Perform trend and root cause analysis to identify any CI improvements. Work with more »
