1 to 25 of 35 Service Delivery Manager Jobs in London

IT Service Delivery Manager page is loaded IT Service Delivery Manager Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: IT Service Delivery Manager Location: UK Remote Working (occasional travel to London office) Type: Permanent, Full-time (37.5 … through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. About the Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high … performance culture across the organisation with a clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements. The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance More ❯

Multinational Service Delivery Manager, UK page is loaded Multinational Service Delivery Manager, UK Apply locations London time type Full time posted on Posted Yesterday job requisition id JR Join us as a Service Delivery Manager within our Multinational Service Delivery team to take your career to the next level … the operational Multinational capabilities. Some of the key responsibilities include: Promote a customer focused environment, ensuring the UK Region meet and exceed the standards in terms of quality, customer service, compliance, and timeliness in servicing Multinational Accounts. Maintain strong and effective relationships with key business stakeholders to ensure that MN service delivery meets expectations. Drive Continuous Improvement … end-to-end processes across Multinational operations, ensuring alignment with strategic goals, operational efficiency, and regulatory compliance. Support AIG Network Integration within broader AIG Network Optimization strategy. Evaluate regional service delivery resources according to capacity requirements. Act as AIG Operations/Shared Services Relationship "business owner" for the region. Coordinate and escalate system, operations and Service delivery More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite … Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite … Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

A fantastic ICT Service Delivery Manager position is now available at a global IT infrastructure provider, This is a forward-thinking company that provides cutting-edge technology that helps ensure the smooth and efficient running of critical infrastructure globally. APPLY NOW for more information Job Title: ICT Service Delivery Manager Industry: IT infrastructure - Banking … plus Annual Bonus, package incl, Healthcare, Life Insurance, Pension, Car/Car Allowance, Tablet, Phone & home office. Role The key responsibilities for this exciting ICT Service Delivery Manager will be to take full responsibility for leading and developing operational strategy for the onsite embedded service desk support team, customer engagement, change management, process improvement, efficiencies, financial … maintain efficiency and contract renewals, coordinating resources where needed. Working on initiative, coaching and mentoring high-performing teams and creating reports. Candidate An excellent opportunity for a focused and Service Delivery or Operations professional, the ideal candidate will have a minimum of three years experience in a similar role, with experience in some form of Service Desk More ❯

Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled/multi-disciplinary team, is required by a well-established Charity. SALARY: £50,000 - £55,820 per … JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and … a proven track record in leading and performance managing a multi-skilled/multi-disciplinary team. Working as the Service Delivery Partnerships Manager/Program Operations Lead you will lead the regional delivery of partnership training maintaining the organisations ethical and standardised approach to dog training and dog welfare. As the Service Delivery Partnerships More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing on a daily basis: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is hybrid, requiring … Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-tier IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations, thereby driving quality and satisfaction. … You will: Customer Relationship Management: Lead and strengthen strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Provide guidance to field/on-site staff, Service Desk Engineers, and Service Management Office staff. Foster personal and career development for direct reports. Commercial Management: Manage contractual scope, control budgets, and identify upsell More ❯

IT Service Delivery Manager – London (Hybrid) Join a leading law firm as their IT Service Delivery Manager , taking the lead in ensuring seamless IT operations, driving service excellence, and supporting a forward-thinking business with a global client base. This is a fantastic opportunity for an experienced IT professional to step into a … leadership role with real impact — managing a talented IT team, optimising service delivery, and aligning technology with the firm’s long-term strategic goals. What you’ll do: Oversee the day-to-day delivery of IT services across the business Lead, mentor, and develop the IT team to deliver outstanding service Manage key vendor and stakeholder … Support major IT projects and adoption of new tools and processes Ensure compliance with cybersecurity, privacy, and governance standards What we’re looking for: Proven track record in IT service delivery or operations management , ideally within professional services or a law firm environment Strong technical knowledge of Office 365, Active Directory, Intune , and ideally document management systems (such More ❯

Los Angeles, Miami, Kansas City, Paris, Bern, and Melbourne. They collaborate across regions to serve our expanding international client base. See here for examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and clients receive the best possible Technology experience by applying ITSM best practices and influencing technical … teams to remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and assure ITSM practices across Workplace Tech to ensure timely … and effective service delivery in our regional offices and remotely. Mature our service approach, ensuring new or improved practices are adopted, drawing on ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver More ❯

Service Delivery Manager - Insurance Sector Location: London (Hybrid - 3 days on-site) Type: Permanent Salary: £90,000-£95,000 per annum (CTC) Are you an experienced Service Delivery Manager with a strong background in IT infrastructure and a deep understanding of the insurance sector? We're working with a leading player in the industry … the insurance or reinsurance sector - this is essential Hands-on experience in IT infrastructure engineering (3+ years) Proven success managing complex, multi-year global projects Strong knowledge of Agile delivery methodologies Experience working with third-party vendors to deliver technology solutions Technical & Functional Expertise: High-level understanding of frontend development (ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery) Familiarity with UI …/UX best practices , responsive layouts, and accessibility standards Experience with insurance/reinsurance systems and data platforms Strong grasp of product lifecycle development and enterprise software delivery Ability to work across business and technical teams , translating customer needs into clear delivery roadmaps You'll bring: A background in the insurance industry or a closely related domain The More ❯

Service Delivery Manager - Accounting Software Location: Hybrid - 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a … high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success. Key Responsibilities: Act as the primary point of contact for onboarding and supporting sales partners. Manage the delivery of services to customers, ensuring high satisfaction and product adoption. Lead strategic onboarding processes and training … product solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training More ❯

Your Role: An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model. Rate:£550 Inside IR35 Duration:6 months (likely … extension) Location:2 days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT … to the business and advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA's, OLA's, and XLA's. Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals. Collaborate with IT teams, business stakeholders, and end-users to More ❯

Select how often (in days) to receive an alert: Create Alert Job Title: Service Delivery Manager - UK Payroll Location: Surrey, GB Reference No: 2962 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part … and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it. Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland … high customer satisfaction for both the client and their employees. This role is ideal for someone who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery More ❯

The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant … outages and provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up feeds from numerous sources, with the aim of putting in place continual improvements. You will implement best practices while ensuring these are aligned to new ways … date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with senior stakeholders. More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting … directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long … term impact. Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting … directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long … term impact. Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

We are supporting an outstanding London-based Law Firm that is expanding its team and seeking an IT Service Delivery Manager to join their team. This is an excellent opportunity to join a forward-thinking firm that encourages individuality and offers an excellent benefits package along with a superb starting salary. Our client is looking for a … Service Delivery professional with a Law Firm background and extensive experience with Office 365 . Whether you are currently at manager level or seeking the next step in your career, we want to hear from you. You should be able to demonstrate skills in service delivery improvements and the implementation of new systems. A dedicated … work ethic will help you succeed and reach your career goals. Key responsibilities include: Leading IT Service Delivery Projects Implementing new systems Managing day-to-day operations within the IT team Stakeholder management Identifying service improvement opportunities If you are interested in this role and meet the above criteria, please get in touch now to find out More ❯

We are supporting an outstanding London based Law Firm who are expanding their team and seeking an IT Service Delivery Manager to join their phenomenal team. This is an excellent chance to join a forward-thinking firm who are keen to encourage individuality along with offering an excellent benefits package as well as a superb starting salary … Our client is in search of a brilliant Service Delivery professional for this role; you must come from a Law Firm background and hold a wealth of experience within Office 365 to be successful. Whether you are at manager level currently or looking for that next step up, we want to hear from you! You must be … able to showcase your skills within service delivery improvements as well as the implementation of new systems. Having a dedicated work-ethic will see you prosper and reach success. The role will involve: Taking lead on IT Service Delivery Projects. Implementing new systems. Being involved within day-to-day operations within the IT team. Stakeholder management. More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology … experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support … integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 13 regional offices and remotely Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on More ❯

Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client based in London. The project will focus on: Service delivery for software application maintenance in Java frameworks. Kick-off of offsite deliveries in a wider transformation programme. The successful Service Delivery Manager More ❯

Dawn Ellmore Employment is working with a top Law Firm in their search for an IT Service Delivery Manager to join their team! This is an excellent opportunity to join a well-established and thriving firm. The role offers a competitive starting salary, hybrid working arrangements, and a comprehensive benefits package. To be successful, candidates must have … prior experience as an IT Manager within Service Delivery, preferably in a legal or professional services environment. Strong technical skills are essential, particularly with Office 365, and experience with implementing systems is key. The ideal candidate will also possess strong management capabilities and a driven, hard-working attitude with a strong desire to succeed. Key duties include … Managing the day-to-day IT operations within the company. Leading IT Service Delivery projects. Monitoring IT service performance. Implementing new systems. Identifying service improvements and collaborating with stakeholders during implementation. This is an excellent role that won't be available for long. Get in touch now to find out more More ❯

Dawn Ellmore Employment are working with a top Law Firm in their search for an IT Service Delivery Manager to join their team! This exquisite opportunity is an excellent chance to join a well-established and thriving firm at their prime. With an excellent starting salary of offer along with hybrid working plus a bountiful benefits package … this is not to be missed! To be successful you must have prior experience as an IT Manager within Service Delivery from a legal or professional services environment. It is essential that you hone strong technical skills as well as being well-rounded with Office 365. Having experience with implementing systems is key as well as having … hard-working individual with a strong desire to succeed. Duties will include: Dealing with the day-to-day operations of IT within the company. Being the lead for IT Service Delivery projects. Ensuring that the IT service performance is monitored. Implementation of new systems. Identify service improvements and work in unison with stakeholders in the implementation More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯