1 to 25 of 61 Service Delivery Manager Jobs in London

deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered … contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager, you will play a key role in ensuring the successful ...

Service Delivery Manager Permanent Location: North West, London based Salary: Competitive Negotiable Sellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams. We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both ...

fast-growing brand with the stability and support of a well-established organisation, making iD Mobile an exciting place to build your career. As Service Delivery Manager, you will play a pivotal role in ensuring the reliability, performance and continuous improvement of iD Mobile’s critical technology … service estate. Working within a fast-paced MVNO environment, you’ll oversee service delivery across a diverse supplier landscape, managing operational performance, incident resolution, and SLA/KPI delivery to support an exceptional customer experience. Collaborating closely with internal stakeholders, technology partners and the wider Currys ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful … candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management ...

Senior Service Delivery Manager - Active UK Government Security Clearance Required Location : UK - Hybrid/customer-site requirements TBC Contract : 6-month contract, with view to extend Day Rate : £600 - £650 per day, Inside IR35 Start : ASAP/TBC About Appvia Appvia is a specialist cloud, platform … reliability, and adopt cloud-native practices that enable long-term, sustainable delivery. Our engineering capability spans AWS, Azure, platform engineering, networking, software, data, AI, delivery, and managed services. We work across complex, high-impact environments in both the public and private sector, where security, resilience, operational excellence, and service ...

Regional IT Services Delivery Manager North London/Multi-Site £45,000 - £55,000 + 25 Days Holiday + Pension Excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join a well-established organisation … technology experience. This organisation is investing in its technology function and is looking for someone who can take ownership of day-to-day IT service delivery whilst driving improvements across support, systems and processes. Reporting into the IT Director, you will manage IT support services across a portfolio ...

About the role As Service Delivery & Supplier Manager, you'll own the end-to-end service lifecycle for our D3 and OMS platforms — from solution validation through onboarding, transition, go-live, and business-as-usual. You'll govern service levels and delivery performance globally … define and continuously improve our service delivery framework and governance structures, and own supplier and technology procurement end to end — from sourcing and negotiation through contract lifecycle, renewals, and cost optimization. You'll work closely with Product, Engineering, Legal, and Customer Success to keep our services and supplier ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity … delivered within agreed service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management … governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management … governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management ...

Excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join a well-established organisation in a leadership role where you'll oversee IT services across multiple sites and lead a team responsible for delivering an excellent technology experience. … This organisation is investing in its technology function and is looking for someone who can take ownership of day-to-day IT service delivery whilst driving improvements across support, systems and processes. Reporting into the IT Director, you will manage IT support services across a portfolio of sites ...

hackajob is partnering directly with Zaizi to hire for this role. Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams … customer stakeholders, the Service Delivery Manager is responsible for ensuring that delivered products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Requirements ...

Title: Senior Service Delivery Manager Application Management ServicesJob Location: London, UK (Hybrid)Job Type: FTEJob Description :We are looking for a Senior Service Delivery Manager to lead end-to-end delivery for Application Management Services with a team of approximately 36 resources across … development, testing, DBA, Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn end-to-end service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team ...

clients call when things go wrong – and trust when it matters most? Do you turn service challenges into measurable success? Can you balance delivery excellence with commercial impact? Practical Information Location: United Kingdom | Work Arrangement: Hybrid | Contract type: Full-time | Visa Requirements: Valid Visa for UK | Language Requirements … Fluent/professional English , written and verbal We a re looking for a Service Delivery Manager (SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, you wi ll own the end-to-end service experience, acting ...

exciting opportunity for a Technical Delivery Manager to lead a portfolio of strategic Production Management & Service Delivery initiatives within a complex financial services environment. Managing around eight concurrent projects, you will drive operational resilience, monitoring and observability, service governance, production support transformation and technology improvements. … Client Details An organisation within the financial services industry, located in London. Description Lead end-to-end delivery of multiple Production Management & Service Delivery initiatives. Manage a portfolio of approximately eight concurrent projects and workstreams. Develop and maintain project plans, delivery roadmaps and implementation schedules. Oversee ...

looking for a Service Delivery Manager to establish and lead a consistent, insight-led approach to service delivery and reporting across our network of partners and intermediary clients. This is a newly created role, giving you the opportunity to shape the frameworks, reporting standards … governance practices that support both client-facing and internal reporting, as well as how we measure, manage and improve service performance. Working across Technology, Legal, Relationship Management and wider business teams, you will bring together information from multiple sources, ensure the underlying data is accurate and meaningful, and turn ...

queries, requests and escalations Ensuring there is an understanding of the needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities … escalating as necessary Retain ownership of recovery-related responsibilities for designated accounts, while taking increased ownership of account management activities, ensuring continuity of service, effective customer engagement and alignment between operational delivery and wider account objectives. Lead service recovery and Return-to-Green activities where required, while ...

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners ...

Client Coordination Manager is responsible for leading the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials, and Information Security Consultancy. This role ensures the seamless end-to-end delivery of services, effective resource coordination, high levels of client … satisfaction, and strong commercial performance. The Client Coordination Manager will oversee the Client Coordination team supporting these functions, driving operational excellence, process improvement, and performance management across the department. The role requires a strong operational leader with the ability to manage multiple service streams, maintain delivery standards ...

deliver apps in the public cloud with ease and security in mind... to continue our growth trajectory we’re looking for a specialist Service Delivery Manager to join the team managing the platform support function for an AWS based cloud platform for our flagship public sector client. … join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of our client and the public. As the Service Delivery Manager, you take a lead role and will be a key decision maker, liaising with the most senior internal and 3rd party ...

Service Delivery Manager – Transaction ReportingQuant Capital is urgently looking for a Service Delivery Manager/Implementation Consultant to join our high profile client. Our client is a fintech50 business changing the world of MiFID regulation and transaction reporting. They are a truly disruptive financial … process of on-boarding new clientsExecuting business analysis and specification of non-standard customer requirements and managing expectations for deliveryOwning the analysis, specification and delivery of customer requested features which are not part of the standard product offeringClose liaison with the development team, operations team and clients, providing ...

Service Delivery Manager – Regulatory ReportingQuant Capital is urgently looking for a Service Delivery Manager/Implementation Consultant to join our high profile client. Our client is a fintech50 business changing the world of MiFID regulation and transaction reporting. They are a truly disruptive financial … process of on-boarding new clientsExecuting business analysis and specification of non-standard customer requirements and managing expectations for deliveryOwning the analysis, specification and delivery of customer requested features which are not part of the standard product offeringClose liaison with the development team, operations team and clients, providing ...

Sales SkillsStrong experience supporting SAP AMS pre‐sales cycles, including solution scoping, effort estimation, and proposal development. Ability to design value-driven AMS delivery models aligned with client business objectives, including hybrid, offshore/onshore, and outcome-based models. Extensive experience presenting Service Delivery and AMS transformation … creating RFP/RFI responses, pricing models, resource pyramids, SLAs, and KPIs for AMS engagements. Expertise in conducting client workshops, fit–gap assessments, and service discovery sessions to identify AMS opportunities. Ability to collaborate with Sales, Presales, Solution Architects, and Delivery teams to shape winning AMS propositions. Demonstrated ...

Service Delivery Manager 📍 Location: Remote, with travel required to meet with customers as needed Are you an experienced Service Delivery or Operations professional looking for an opportunity to make a real impact? We’re partnering with a rapidly growing technology business operating at the intersection … repair, recovery, resale, and reuse. Their platform combines SaaS, automation, and AI to bring greater visibility and efficiency to complex device supply chains. As Service Delivery Manager , you’ll play a key role in ensuring the successful operational delivery of customer programmes. Working closely with ...

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin … high-volume customer-facing application. You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews ...