1 to 25 of 30 Service Design Jobs in London

Job Title: IT Service Design and Transition Coordinator Location: London Duration: 12 months Pay rate: £82,000 My high-profile banking client are recruiting for an IT Service Design and Transition Coordinator to join their team. The role is a Hybrid role which will require the … chart path to being the largest and most-loved payments company in the world. About the team We are seeking a dynamic and experienced Service Design and Transition Coordinator to join our team. As the Service Design and Transition Coordinator, you will be responsible for overseeing … the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction. You will work with a small team of Service Design and Transition Management Specialists, collaborating with projects to maintain and improve service levels across all areas of the business. What you more »

Our global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management … Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to … meet both business and operational needs. You will lead a team of ITSM professionals, collaborating with business units, service owners, and technical teams to deliver seamless service, maintain adherence to ITIL frameworks, and align with the organization’s business objectives. Key Responsibilities: Service Design and Transition more »

Service Architect Country: UK Location: Hybrid with travel Hours: 37.5 Role Type: Permanent Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our … focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenters Managed Services Customer … opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and brings a more »

Service Architect Country: UK Location: Hybrid with travel Hours: 37.5 Role Type: Permanent Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our … focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenters Managed Services Customer … opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and brings a more »

Head of D365 Support & Operations – D365 Support, D365 Operations, Microsoft Dynamics 365 F&O, Service Model Design, Service Transition, Managed Service Delivery, ITIL, ERP Support Operations, Global ERP, Multi-instance ERP, Microsoft Evergreen Updates, Service Delivery Management, Release Management, Change Management, Continual Improvement, Leadership, Stakeholder … Benefits Our leading end-user client is seeking an experienced Head of D365 Support & Operations to lead the definition and transition to a global service model for Microsoft Dynamics 365 Finance & Operations (D365 F&O) across multiple global instances. This role is critical in harmonizing ERP systems worldwide and … the UK; unfortunately, we cannot offer VISA sponsorship at this time. Key Skills & Experience: Education and Experience: Minimum of 10 years of experience in service management or a similar role. Proven experience in designing and implementing ERP service models post-implementation. Experience with multiple stages of D365 implementation more »

Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and … designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. more »

Designer - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and … designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. more »

Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and … designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. more »

Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and … designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. more »

Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and … designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. more »

to be supporting the London Borough of Hounslow in their search for a permanent Digital Business Analyst. This role is specifically focused in the Service Design area, carrying out research, analysis, and redesign of service processes, ensuring investments in existing technology are optimised. Please note that this … week required on site. The role As a Digital Business Analyst you will: Participate in agile multidisciplinary teams that carry out research, analysis, and service redesign and apply service-oriented thinking to technology, organisation structures, processes, and capabilities. Design, plan and carry out research activities for some … of the most complex challenges, analysing the results in order to inform service improvements and undertake user-centred design of end-to-end services. Proactively identify opportunities for cost reduction and service improvement within existing services, imagining what future services could look like and working closely with more »

site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly Digital Factory team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. Primary skills … and experience required: Must be eligible SC clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts … Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a more »

policy + ad hoc client site visits when required (on average 1-2 visits per month). They are looking for a Junior-Mid Service Designer to join a rapidly growly Digital Factory team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors and we have … top end budget of £55000 + full bens available. Primary skills and experience required: Must be eligible SC clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user … journeys, personas, service concepts, service blueprints and other artefacts Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset with a passion for more »

Job Description UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of … confidently work in ambiguous situations. • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. … EXPERIENCE • Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. more »

confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. … EXPERIENCE Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. … Ability to define key metrics and evaluate project success. Working to strict deadlines. Proven design track record and design agency experience. Design degree or equivalent. The Client is based in Holborn Central London. The salary for this role will be in the range £25K - £30K Please do more »

GDS Service Designer (Must have current SC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues … work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. The GDS Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end … user via the service catalogue. The emphasis on this role is to translate client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. Combination of agile and waterfall project delivery methods. Expert more »

level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by: Enabling local systems and providers to improve the health of their people and patients and reduce … lead multiple product teams, defining and communicating outcomes, product vision, roadmap, etc Experience of fostering collaboration and problem solving within and between diverse multidisciplinary service or product delivery teams (e.g. containing a mix of developers, designers, user researchers and other experts) Experience of monitoring team and individual performance - providing … teams working in different delivery environments Expert level knowledge of the product lifecycle and how products in different stages of it benefit from different design and development approaches Expert level knowledge of user-centred service design practices and methodologies - whether applied to public-facing, business-facing or more »

Job Description Senior UX Researcher - Holborn London Our Client are design thinkers solving business challenges with mission critical digital solutions that weave technology and human experiences into meaningful and economic outcomes. A global team and part of a larger digital engineering company providing service to different sectors. Currently … offices a UX researcher. The position is to conduct UX research and workshops, consult clients on product strategy and act as a user and design advocate within development teams. Assist UX & service design consultants in research, workshops, client and user engagements and testing. Conduct stakeholder research, user … into compelling UX strategies. Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. Act as a design and UX advocate internally and externally. Experience • Minimum Bachelor's degree or equivalent. • UX researcher with over 3 years work experience working for respected more »

a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment … to ensure information governance and data protection practitioners are engaged at the earliest opportunity in the strategic thinking of the Trusts, embedding privacy by design Promotes the creation of multidisciplinary teams and collaborative working practices Engages and participates in Trust projects/Board as a strategic leader and present … Information Governance and Management staff. Responsible for ensuring external contracted staff comply with each Trusts requirements Provides senior leadership within the Directorate and influence service design and delivery across each organisation; Responsible for ensuring that the workforces are appropriately utilised and long term service needs are appropriately more »

provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solution, Account Interaction, Service Design Development and Practice pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes … or extremely large scale engagements or programs and contribute input to a larger cross-functional solution. The Solutions Architect is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team … Key Accountabilities and Priorities: Solution Development • Gain a clear understanding of customers’ business requirements and their technical requirements. • Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner. • Facilitate internal communication more »

The key objective of this role is to provide data security assurance by undertaking Data Protection Impact Assessment and assurance for existing and upcoming service, application, system developments across the Trust and in key partnerships. The post holder will be responsible for the Trust's compliance with privacy and … the Data Protection and health and social care information governance standards. The post holder will be expected to assess current and upcoming developments, including service designs, technical and innovative digital developments and applications for privacy impact and compliance with national information governance standards. Career We are committed to get … specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership. Main duties of the job Lead a privacy by design approach by assessing and managing privacy design, impact and outcome of existing and upcoming service, application, system developments across the Trust and more »

the customer requirements and are compliant with Enterprise Architecture principles. To develop solution architectures which have a wider appreciation and coherence with both security & service architecture and cost or commercial constraints/requirements. To consult with customers to understand their concerns and develop hypothesis-based findings that can be … case development, project, and risk management. Knowledge of current application development tools and approaches. Awareness of industry trends and their impact on customer solutions. Service design and ITIL fundamentals, including change management. Candidates must: Have UK&I mobility to deliver engagements nationwide. Hold or be capable of obtaining more »

Location: Liverpool Street, London (On-site 2 days a week) Rate: £325/day (Inside IR35) We are seeking an experienced SC Cleared Service Designer to join our team. In this role, you will be responsible for creating end-to-end service solutions that meet both user and … needs, ensuring services are usable, efficient, and meet compliance requirements. Key responsibilities include mapping user journeys, identifying improvements, and working with stakeholders to drive service design solutions. This role requires a deep understanding of government or security-cleared environments. more »

HMLR uses the MuleSoft Anypoint platform for the majority of such integrations - this new team will own these integrations. Where appropriate, the team will design and develop capability APIs as facades to each of our corporate systems, refactoring the MuleSoft components as they go. The capability APIs will follow … experience of working as a senior developer on agile software development projects and have experience of developing proof of concept prototypes (e.g. to inform service design). You can maintain and support services in production. You will be able to design systems characterised by medium levels of more »

interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology. Main duties of the job At this role level, you will:o Responsible practitioner for … we offer please see our Moorfields benefits document. Job description Job responsibilities Leadership Provide leadership and direction to the information security and business continuity service, including wider directorate and business teams Mentor and coach others, helping to develop our long-term capability including identify capability gaps and solutions Contribute … Business Continuity & Disaster Recovery Plans, enabling us to respond to and recover from business continuity events ensuring we can provide a safe level of service to the public during the event, and ensuring we can manage the recovery process and incorporating learning. Lead vulnerability audits, security & penetration tests, forensic more »