1 to 25 of 47 Service Design Jobs in London

Title: Service Designer Location: London or Birmingham (Hybrid) Position Type: Contract Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical … expertise to shape exceptional digital-first experiences. Key Responsibilities: - Lead Service Design Projects Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives. - Design ...

Contract Service Design Lead DV Cleared Preferred Ncounter are supporting a large-scale Defence and Public Safety programme seeking a Service Design Lead with a strong background in user research, creative problem solving and end to end service design. You will guide multidisciplinary teams … create services that are evidence driven, inclusive, and built around real user needs. This role blends hands on research leadership with strategic service design, ensuring clarity from discovery through to delivery. You will shape propositions, map complex journeys, and drive insight led decision making across multiple workstreams. ...

Contract Service Design Lead DV Cleared Preferred Ncounter are supporting a large-scale Defence and Public Safety programme seeking a Service Design Lead with a strong background in user research, creative problem solving and end to end service design. You will guide multidisciplinary teams … create services that are evidence driven, inclusive, and built around real user needs. This role blends hands on research leadership with strategic service design, ensuring clarity from discovery through to delivery. You will shape propositions, map complex journeys, and drive insight led decision making across multiple workstreams. ...

Senior Service Designer Lead the design of end-to-end services that are user-centred, efficient, and scalable. The role focuses on translating insight into future-state service models, aligning people, processes, and technology to deliver meaningful and measurable outcomes. Key Responsibilities Lead qualitative and quantitative research … services and processes across multiple touchpoints and channels. Synthesize research findings into clear insights, themes, and problem statements. Identify systemic issues and opportunities for service improvement. Strategic Service Design Define future-state service visions and service blueprints. Develop high-level process flows, operating models ...

reimagining how our 100,000 employees interact with our new global platform. As part of the Change and Enablement team, we need a Senior Service Designer to meticulously craft and optimize these experiences, ensuring that our new ways of working are intuitive, efficient, and truly transformative. This role … into tangible, user-centric solutions that empower our global workforce to create and embrace the future. What you'll be doing: As a Senior Service Designer, you will be a hands-on expert, deeply involved in shaping the employee experience for our new AI-enabled marketing platform. You will ...

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Up to £55k plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector … that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems ...

Service Designer (Multiple roles) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving … that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ('SC Clearance') This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … Manage the development and deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … Manage the development and deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

ITIL Accredited - Umbrella Engagement - EUC Service Delivery/Service Design Experience - 3-6 Months - Design of Service Support Processes. 3 Days per week on site in West London. Must have worked within a Large Fast Paced Environment with multiple business units spread across a wide … location. Start up mentality. Worked in an End User Compute Environment. Designing End to End Service Support Processes. SLAs and OLAs. Remote Access Experience etc. Customer Centric. Incident and Change Management experience! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

Fully remote Day Rate : £425p/d - Inside IR35 Duration : 3 months (scope for extension) About the Role We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4/… part of design activities within multidisciplinary teams, using evidence and empathy to improve service experiences. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across ...

Role: Service Designer Rate: £425 p/d (Inside IR35) Location: Fully Remote Duration: 3 months We are seeking an experienced Service Designer with Government Digital Service (GDS) experience to design and improve end-to-end public services. You will work in multidisciplinary teams to ensure … services are user-centred, accessible, and meet the GDS Service Standard. Experience Required: Proven experience as a Service Designer on GDS/UK public sector services Strong understanding of the GDS Service Standard and service assessments Experience working in agile, multidisciplinary teams Ability to design ...

Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working … intersection of architecture, delivery, and operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Duties and Responsibilities Define, design, and deliver client operating models and solution-specific service models Conduct structured client assessments across service-related domains, including ITSM maturity ...

billion. Mode of Working: 3 days working from client location Role: HCLTech are looking for an enthusiastic Senior User Researcher to join a small design team and support a new client project. The successful candidate will have a real and meaningful impact on building a new client account … execution of in-person and remote user-focussed sessions, documentation of user-needs, session findings, personas & user journeys). User & stakeholder workshop facilitation – including service-design, journey mapping, design-thinking workshops across design sprints. Design iteration & development through task-based testing of designs with representative ...

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support/Service Delivery/Service Management. Emphasis will be on Service Design and Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives. The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact. Any experience within a start-up, or the beginning of a post ...

Responsibilities Lead user research activities across Discovery and Alpha. Work collaboratively with Triad consultants, client teams, and partner suppliers. Deliver research that informs service design and technology decisions. Engage with a broad range of users and stakeholders to understand needs and pain points. Translate findings into clear, impactful … Discovery and Alpha experience is essential. Comfortable working in agile, fast-paced environments. Confident presenting research findings to varied audiences. Familiarity with GDS service design standards and accessibility best practices. About Triad Triad is a UK-based consultancy delivering user-centred digital services. We work with public ...

within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people … live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove ...

within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people … live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove ...

Service Designer who enjoys shaping complex services that sit across digital, operational and organisational boundaries? We're looking for a mid-senior level Service Designer to join a leading consultancy, supporting a nationally significant, data-led organisation delivering critical services used across government, industry and the public. This … role is ideal for someone who can zoom out to see the whole service ecosystem, then zoom in to design practical improvements that work in the real world. Location: Kensington, London (hybrid) Start Date: January 2026 Duration: 3-6 months (potential to extend) Rate: <£400/day (inside ...

direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role. Overall purpose The Head of Technology Solutions will … lead the end-to-end design, development of the charity's digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity ...

direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role. Overall purpose The Head of Technology Solutions will … lead the end-to-end design, development of the charity's digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity ...

methodological knowledge , with the ability to select and apply a wide range of qualitative and quantitative techniques (e.g., usability testing, depth interviews, surveys, co-design sessions, diary studies) tailored to project needs. Strong consultancy skills , including building trusted client relationships, advising on research strategies, and influencing senior-level decisions. … senior stakeholders, facilitate workshops, and align multi-disciplinary teams. Demonstrated impact , supported by a portfolio or case studies showing how research informed successful product, service, or strategic outcomes. Mentorship capability , coaching and supporting junior researchers to develop their skills and confidence. Ethical research awareness , particularly when working with vulnerable ...

fully integrate a DevSecOps and Security-First culture. The Principal is a champion for ensuring security is prioritised from the outset, influencing the design and architecture of solutions to ensure they are secure by design. They lead by balancing speed and innovation with proactive risk management, ensuring that security … Ensure all aspects of delivery governance are met, focusing primarily on Agile frameworks. This includes managing stage gates, budgets, financial controls, steering group presentations, service design, and service transition as needed in hybrid or large-scale IT projects. Proactively identify, assess, and manage delivery risks and dependencies ...

manages over £8.5bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. We have three writing teams: Marketing … Insights and Content Design. Content Design are responsible for our client experience across our web and mobile app, support articles and service emails, from the moment a client starts onboarding. Content Design is at the heart of this venture, helping ensure the client experience we create meets ...