1 to 25 of 88 Service Design Jobs in London

Role Overview We are looking for a Head of Service Design, a newly created role, to own our overall approach to service and experience design across our platforms, touchpoints and channels. Nest is the UKs largest workplace pension scheme with over 12 million customers and more than £55bn of assets under management. The Service Design team help support our two Product teams in member and B2B ensuring we create a customer centric approach to our product design and experience through all our channels and service offering. Working closely with our Heads of Product and our Brand team, our Service Design team will own and maintain our design principles and … ensure that our strategic delivery partner maintains alignment to our design standards. If you have a passion for customer experience and service design, we would love to hear from you! The minimum criteria for this role are: Proven experience leading service design or user experience function ideally within a regulated business or design agency More ❯

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the financial … services industry. Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services. Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live. Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one. Maintain traceability of design decisions to meet regulatory, compliance, and audit requirements. Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows. Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup. Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness. Identify opportunities for continuous improvement in service transition practices More ❯

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … take you in an exciting new direction. Come and join the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

Job Title: Service Design & Transition Lead Location: London (hybrid – Lambeth/other sites as required) Contract: Initial 6 months, likely to extend Rate: £450 - 525 (Outside IR35) Start Date: ASAP Overview: We’re supporting a major public-sector organisation delivering a large-scale Command & Control (C&C) transformation programme — replacing legacy systems with a modern, integrated solution that … will significantly enhance operational capability across critical services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be … comfortable working with both cloud and on-premise infrastructure within a regulated or high-security setting. Key Responsibilities Lead and manage all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the More ❯

As a Lead Service Designer, you’ll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You’ll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … to share a strong design portfolio. What you’ll do Lead end-to-end design projects – Oversee multidisciplinary work across public and private sectors, collaborating with design professionals through all phases, from research and ideation to delivery and continuous improvement. Shape strategy through design – Apply a systemic, design-led lens to complex challenges, turning insights … maps that break silos, reveal opportunities, and guide impactful action across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with More ❯

As a Lead Service Designer, you’ll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You’ll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … to share a strong design portfolio. What you’ll do Lead end-to-end design projects – Oversee multidisciplinary work across public and private sectors, collaborating with design professionals through all phases, from research and ideation to delivery and continuous improvement. Shape strategy through design – Apply a systemic, design-led lens to complex challenges, turning insights … maps that break silos, reveal opportunities, and guide impactful action across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: London (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed as … part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice. Dimensions Key performance indicators for the role Individual … utilisation: 90% Problem solving responsibility and complexity Medium, providing practice specific support on client projects to other service designers working in complex spaces Internal/External interactions Work effectively with the Lead, project director or sponsor to manage client relationships successfully. You can be a trusted person to hold some of those conversations when needed. Contribute to sales activities More ❯

Service Designer (Multiple roles) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Job summary We have an exciting opportunity for an experienced Lead Service Designer to join us on a 12 month fixed term/Secondment for Maternity Cover, within the Identity and Access Management portfolio. Our work has a direct impact on millionsof patients' lives, helping them access essential services needed to support them to get appropriate care as quickly … in support of identity verification, identity management and authentication. You will be a key member of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the … opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale. Main duties of the job User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

a talented UX Designer to join our dynamic team on a fixed-term contract. This is an exciting opportunity to shape user experiences for our innovative banking applications, driving design solutions that engage and empower our customers. Key Responsibilities: Collaborative Ideation: Lead and facilitate whiteboard sessions to brainstorm ideas, ensuring all voices are heard and valued in the design process. User-Centric Design: Utilize your strong understanding of UX principles to design intuitive, user-friendly mobile applications that meet user needs and enhance overall satisfaction. Service Design: Leverage your service design experience to create seamless experiences across various customer touchpoints, ensuring our services are cohesive and effective. Stakeholder Engagement: Work closely with … cross-functional teams, including product managers, developers, and marketing, to gather insights and feedback, keeping stakeholders informed and involved throughout the design process. Prototyping and Testing: Develop wireframes, prototypes, and user flows, conducting usability testing to refine designs based on real user feedback. Continuous Improvement: Stay up-to-date with industry trends and best practices, proactively seeking opportunities to More ❯

p/d – Via Umbrella Location: East Midlands HQ – Highly Remote – 1 day p/cm on site Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across … end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design workflows. Experience working in agile, cross-functional … teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI More ❯

p/d – Via Umbrella Location: East Midlands HQ – Highly Remote – 1 day p/cm on site Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across … end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design workflows. Experience working in agile, cross-functional … teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI More ❯

Service Strategy and Design Lead We are seeking a Service Strategy and Design Lead to join our team. You must have Public Transport experience as this role is pivotal in shaping the transition of our integrated revenue collection contract. Required Skills & Qualifications: Proven experience in service strategy development and service design. Strong leadership skills … and problem-solving skills. Strong communication and interpersonal skills, capable of working effectively with multiple stakeholders. Experience in project management and change management. Knowledge of industry best practices in service management Excellent communication skills with the ability to articulate messages clearly through written, oral, and design artefacts. Proven ability to influence at a senior leadership level and manage … third-party relations. Strong analytical skills with the capability to create informed design and strategy artefacts. Experience in translating design principles into contractual agreements and requirements. IT Service Management qualifications, such as ITIL, with practical operation experience in large organisations. Knowledge of cloud computing service models (SaaS, PaaS, IaaS) and broad knowledge of Technology and Data More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills … for diverse audiences Experienced in workshop design and facilitation , driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy , comfortable working with engineers, analysts, and data professionals Background in or exposure to More ❯

deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch points and support the work in both Member and B2B teams product … experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability to lead cross-functional teams including design, product and technology. Experience working in an Agile environment with a user-centric approach. Knows the difference of and application of a product led vs project led mindset. Commercially … astute and able to show examples of business models, budget management Experience of design tools such as Figma, Adobe XD, Mira etc with design teams. Experience of product management tools – Jira, Trello or similar for backlog and sprint management. Don't worry if you think you don't have all the key skills, it might be worth taking More ❯

IT Service Delivery & Vendor Manager, London/Hybrid, £65,000 per annum Role Overview Responsible for managing vendor relationships, IT service performance, and continual service improvement to ensure high-quality, reliable IT services that deliver business value. Key Responsibilities Vendor Management: Build and maintain strong relationships with outsourcing and technology vendors, ensuring contractual obligations, SLAs, and performance … standards are met. Commercial Oversight: Optimise the IT vendor portfolio, identify cost savings and service improvements, and support procurement in contract creation and onboarding. Service Performance: Lead regular service reviews, monitor KPIs and SLAs, and drive performance reporting through dashboards and analytics. Business Partnering: Act as the main point of contact for IT services, ensuring service … Promote a strong customer experience through proactive engagement and continuous improvement of IT services. Incident & Problem Management: Oversee major incidents, root cause analysis, and proactive problem resolution to minimise service disruptions. Continuous Improvement: Develop and track Service Improvement Plans (SIPs) to enhance service delivery and maturity. Commercial & Contract Management: Ensure contracts deliver maximum value and align with More ❯