101 to 125 of 187 Service Design Jobs in London

work - for their users, for their staff, and for the systems they operate in. To do this, we're looking for someone who can bring clarity to complexity and design services that make a difference. This isn't a designer role in disguise. W e're not just designing screens - we're designing and rethinking how entire services work. … We're looking for a principal/senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data, commercials and beyond that holds it all together. Who are we and how do you fit in? CACI is a design, data and technology consultancy with a … some of the most interesting problems out there - from rethinking customer journeys in the private sector, to improving essential public services that people rely on every day. As a Service Designer, you'll play a critical role in shaping how we approach service transformation - combining design craft with strategic thinking and a deep understanding of how real More ❯

ERP programmes ideally Oracle Fusion Public Sector experience will be ideal 6 months £550 per day Outside IR35 ah doc travel to London Description of Role: Advising on Finance service design, operating models and capability required to enable a future state service design. This includes what is required to operate any new technologies which are being implemented. … into a roadmap and action plan. Providing expertise to clients regarding the deployment of finance technology solutions, from both a functional, organisational and change perspective. Leading our team to design the clients future service offering, including delivery model (e.g retained vs shared services), from design principles down to mapping of processes. Working with clients to identify and … and issues arising from the delivery of their transformation programme, including deployment of new technologies. Working with technical teams to ensure the technical solution is built as per the design and meets the requirements of the business. Essential Financial Qualifications, ideally ACA, ACCA, CIMA Experience of leading Finance transformations Outstanding interpersonal and communication skills. Strong leadership and team management More ❯

ERP programmes ideally Oracle Fusion Public Sector experience will be ideal 6 months £550 per day Outside IR35 ah doc travel to London Description of Role: Advising on Finance service design, operating models and capability required to enable a future state service design. This includes what is required to operate any new technologies which are being implemented. … into a roadmap and action plan. Providing expertise to clients regarding the deployment of finance technology solutions, from both a functional, organisational and change perspective. Leading our team to design the clients future service offering, including delivery model (e.g retained vs shared services), from design principles down to mapping of processes. Working with clients to identify and … and issues arising from the delivery of their transformation programme, including deployment of new technologies. Working with technical teams to ensure the technical solution is built as per the design and meets the requirements of the business. Essential Financial Qualifications, ideally ACA, ACCA, CIMA Experience of leading Finance transformations Outstanding interpersonal and communication skills. Strong leadership and team management More ❯

role will support and align delivery across two high-profile initiatives: Votes for 16 and Improving Voter Registration . You will work at the intersection of policy, technology, and service design to ensure identity verification journeys meet legislative requirements, align with national standards such as One Login , and deliver exceptional user experiences. Key Responsibilities Lead product delivery for … identity verification workstreams across multiple service areas. Collaborate with policy, technical, design, and delivery teams to develop a unified IDV approach. Develop and iterate a clear product vision, roadmap, and backlog , aligned with broader government identity services (eg, GOV.UK One Login). Identify and manage legislative, technical, and operational dependencies , including integration with third-party platforms. Translate user … research and service insights into actionable product decisions. Prepare and present product artefacts to senior governance boards, including the Digital Assurance Board . Facilitate sprint planning, playback, and handover sessions to ensure effective and transparent delivery. Essential Skills & Experience Proven experience as a Product Manager in public sector or similarly complex digital service environments. Hands-on experience shaping More ❯

role will support and align delivery across two high-profile initiatives: Votes for 16 and Improving Voter Registration . You will work at the intersection of policy, technology, and service design to ensure identity verification journeys meet legislative requirements, align with national standards such as One Login , and deliver exceptional user experiences. Key Responsibilities Lead product delivery for … identity verification workstreams across multiple service areas. Collaborate with policy, technical, design, and delivery teams to develop a unified IDV approach. Develop and iterate a clear product vision, roadmap, and backlog , aligned with broader government identity services (eg, GOV.UK One Login). Identify and manage legislative, technical, and operational dependencies , including integration with third-party platforms. Translate user … research and service insights into actionable product decisions. Prepare and present product artefacts to senior governance boards, including the Digital Assurance Board . Facilitate sprint planning, playback, and handover sessions to ensure effective and transparent delivery. Essential Skills & Experience Proven experience as a Product Manager in public sector or similarly complex digital service environments. Hands-on experience shaping More ❯

SC Cleared User Researcher | GDS Discovery | Digital Services User Needs Mapping | Discovery | GOV.UK | Service Design | Remote SR2 is working with a digital consultancy delivering a GDS-aligned Discovery for a central gov department. They're looking for a User Researcher to help lead user-centred insight and evidence generation across an 12-week Discovery into future digital development … environments. You'll work as part of a multidisciplinary team, mapping user needs across service life cycles and identifying how different user groups interact with technical environments. Your research will shape key Discovery outputs, including user journeys, support models, access needs, and the service blueprint for Alpha. Key Responsibilities: Plan and conduct in-depth user research across a … range of internal user groups Map user needs across the product/service life cycle and beyond Identify pain points, unmet needs, and edge cases in current development environments Collaborate with service designers, technical architects, and product leads to align findings Support the Discovery team in defining access models, support requirements, and capability gaps Contribute to a Discovery More ❯

the development and expansion of our SAP business. In this role, you will leverage your extensive knowledge of SAP Finance solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on core financials, controlling, treasury, and compliance, you will play a key role in the presales process, collaborating with sales … teams and clients to position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Finance GTM strategy , including Financial Accounting (FI), Controlling (CO), Central Finance (CFIN), Group Reporting, Treasury and Risk Management (TRM), and Tax Compliance. Develop More ❯

the development and expansion of our SAP business. In this role, you will leverage your extensive knowledge of SAP Finance solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on core financials, controlling, treasury, and compliance, you will play a key role in the presales process, collaborating with sales … teams and clients to position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Finance GTM strategy , including Financial Accounting (FI), Controlling (CO), Central Finance (CFIN), Group Reporting, Treasury and Risk Management (TRM), and Tax Compliance. Develop More ❯

stack, Senior Designer who will work closely with Product Management teams on a variety of projects. You'll have extensive experience creating an engaging user experience, UI elements, and service design for a variety of complex B2B, ideally fintech, applications, for both internal teams and external customers. Principal Accountabilities Product design excellence: You'll be experienced working … in all levels of the design stack from helping strategize, agreeing a briefing, working on the IA, UX, UI and liaising with brand inputs. Translate business and user goals into a coherent UX strategy: Working alongside design research teams to include Voice of Customer in everything we do. Looking for gaps in VOC insight, advocating for the user … at all times. B2B Service Design: Treating each problem channel-agnostically, understanding the myriad channels we can engage on and working with PMs to develop the right strategy. Data Literacy and Visualisation: You'll have worked on applications that help users understand large volumes of data, separating the signal from the noise, knowing when to deploy the right More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

Delivery team members are responsible for the management & governance all media delivery infrastructure for Max, D+, CNN, and other WBD brands globally. You will be involved from the initial design phase of figuring out the right network topology for our clients to the final stages of deploying and setting up hardware, networking, monitoring, alerting, and logging. The role requires … working on new revisions of hardware to deployed to the field. This team works the full stack from software, networking, operating system, to the hardware and network gear level. Design, write and deliver software and infrastructure to improve the reliability, scalability, latency, and efficiency of our services. Bring new technology thinking and lead developers to embrace new tools and … innovative solutions to solve business needs. Guide Engineers to design, develop, and test for reliability, and to automate tasks for applications. Solve problems relating to mission-critical services and create solutions to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions. Influence and create new designs, architectures, standards, and methods for large More ❯

Delivery team members are responsible for the management & governance all media delivery infrastructure for Max, D+, CNN, and other WBD brands globally. You will be involved from the initial design phase of figuring out the right network topology for our clients to the final stages of deploying and setting up hardware, networking, monitoring, alerting, and logging. The role requires … working on new revisions of hardware to deployed to the field. This team works the full stack from software, networking, operating system, to the hardware and network gear level. Design, write and deliver software and infrastructure to improve the reliability, scalability, latency, and efficiency of our services. Bring new technology thinking and lead developers to embrace new tools and … innovative solutions to solve business needs. Guide Engineers to design, develop, and test for reliability, and to automate tasks for applications. Solve problems relating to mission-critical services and create solutions to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions. Influence and create new designs, architectures, standards, and methods for large More ❯

helping to create a unified user experience journey across all interactions. As part of the team, you'll have the ability to directly impact overall strategy and implementation of service design. You're truly at the center of it all. You have the opportunity to shape everything. As well as shaping the product, the US Mobile brand itself and … how we communicate is ever-evolving. You will have the opportunity to contribute to marketing initiatives and flex full-stack design skills from product design, marketing, and brand design, including illustrations needed to support this. We're growing fast and we're looking for someone exceptional to join our design team. The projects we are working … high expectation environment where the goal is always to produce the best solution. Honesty and willingness to accept and respond to feedback are critical. Role requirements Work within the design team and lead projects from the front, including interaction and interface, for new products and features Work closely with product and engineering teams to know what is possible and More ❯

Oval), inc. flexible days Type: Full-time (London-based) Salary: £60,000 - £70,000 Who I am and what I am looking for Hi, I'm JC, Head of Design at Zen Educate. I started sketching out the first versions of the product on evenings and weekends before we had a team, a logo, or an office. Now, I … lead our growing design function as we tackle more complex, ambitious, and impactful problems across both sides of the Atlantic. I'm looking for a Senior Product Designer who wants to do meaningful work at the intersection of service, system, and interface design. Someone who cares deeply about users, communicates clearly, thinks in flows not screens, and is … excited to partner closely with product, engineering, our commercial team and most importantly, our customers, to solve real-world problems in education. Design at Zen is about shaping problems, navigating ambiguity, collaborating with conviction - and crafting simple, scalable, elegant experiences that make a real difference. Here's what we value in our designers: Clarity over all - clear thinking, clear More ❯

SME within the Hippo engineering community to produce and ensure user-centred software is developed based on business requirements and following best practice Work collaboratively with colleagues to explore, design and deliver solutions to client problems Maintain client relationships and troubleshoot issues through collaboration Design and manage software development and deployment pipelines resolving issues and potential bottlenecks before … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

GAIN Experience is responsible for leading on our strategic programmes of work and building strong relationships with clients to plan and deliver strategic roadmaps through best in class UX, Design and Tech. They also win new work and deliver industry leading thought leadership. Requirements What you'll be doing: Lead strategic consulting initiatives, working directly with clients to assess … and understand their experience design needs. Conduct in-depth analysis of existing user experiences and identify areas for improvement and innovation. Develop comprehensive experience strategies that align user needs with business objectives. Collaborate with multidisciplinary teams to implement experience strategies and solutions. Provide guidance and expertise in UX best practices to clients and team members. Create compelling presentations that … of your role. What we're looking for: We're open-minded about background - we're particularly keen to hear from people who have: Strong experience in UX, Product, Service Design, or Experience Delivery A strategic mindset, with the ability to zoom out and see the big picture Experience engaging with clients or senior stakeholders Confidence facilitating workshops More ❯

transformational opportunities. In close partnership with sales, you will utilise your professional services, industry vertical, and technology expertise to lead the shaping of new business opportunities and designing tailored service solutions, creating the best value service mix and outcomes for our customers. What You'll Do Lead pre-sales opportunities from inception to close, translating customer needs into … impactful service proposals. Drive new business by aligning with Service Sales teams on Cisco's Lifecycle and transformational opportunities. Leverage your knowledge of Cisco's technology to create compelling service propositions that meet customer objectives. Lead Services RFP/RFIs for targeted accounts and sectors. Identify and generate new services business opportunities through understanding enterprise/public … with strategic customers and industry-specific expertise. Exceptional communication and presentation skills to convey the value of complex solutions. Ability to adapt to new technologies (e.g., AI) and craft service narratives that align with evolving customer needs. A sales-driven mindset, with tenacity and a results-oriented approach. Minimum Qualifications 5+ years of technology-related business development/sales More ❯

Bring: 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams More ❯

Bring: 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams More ❯

Bring · 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams More ❯

Bring · 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams More ❯

Bring · 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams More ❯

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯