101 to 125 of 139 Service Design Jobs in London

skilled Performance Analyst to join our digital team in supporting the continuous improvement of public services through data. Develop, maintain, and improve performance dashboards to support decision-making and service improvement. Use tools such as Google Analytics , BigQuery , and Microsoft Clarity to analyse user behaviour and engagement. Apply strong analytical skills to uncover trends, issues, and opportunities within user … interaction data. Write advanced SQL queries to access and manipulate data, particularly within Google Cloud Platform (GCP) and tools such as Dataform . Work with service teams and stakeholders to communicate insights effectively — turning complex data into clear, actionable stories. Collaborate across disciplines to ensure data and performance insights are central to service design and delivery. Contribute … long-term strategic goals. Support SEO and digital content strategies to improve discoverability and reach of our services. Essential Skills and Experience Experience designing and maintaining dashboards that support service performance and continuous improvement. Proficiency in using Google Analytics , BigQuery , and MS Clarity for digital performance analysis. Strong analytical and problem-solving skills , with the ability to interpret data More ❯

skilled Performance Analyst to join our digital team in supporting the continuous improvement of public services through data. Develop, maintain, and improve performance dashboards to support decision-making and service improvement. Use tools such as Google Analytics , BigQuery , and Microsoft Clarity to analyse user behaviour and engagement. Apply strong analytical skills to uncover trends, issues, and opportunities within user … interaction data. Write advanced SQL queries to access and manipulate data, particularly within Google Cloud Platform (GCP) and tools such as Dataform . Work with service teams and stakeholders to communicate insights effectively — turning complex data into clear, actionable stories. Collaborate across disciplines to ensure data and performance insights are central to service design and delivery. Contribute … long-term strategic goals. Support SEO and digital content strategies to improve discoverability and reach of our services. Essential Skills and Experience Experience designing and maintaining dashboards that support service performance and continuous improvement. Proficiency in using Google Analytics , BigQuery , and MS Clarity for digital performance analysis. Strong analytical and problem-solving skills , with the ability to interpret data More ❯

We're looking for a curious, collaborative and creative, Senior UI/Visual Designer with an impeccable eye for beauty to join our independent design agency in Shoreditch. As a Senior Designer, you'll help define the future of our digital output, shaping remarkable experiences for brands across sectors like tech, healthcare, wellness, and automotive. You'll lead visual … design excellence across platforms, from beautiful UI systems to emotionally engaging motion design and 3D prototypes. You'll mentor others, influence the creative direction, and collaborate with some of the world's best designers, developers, anthropologists, strategists, and engineers. Oh, and you'll make work that pushes boundaries, challenges perceptions, and - occasionally - changes the world. Your profile We … You've honed your skills in a fast-paced, creative agency environment, where you've delivered high-impact work across a range of industries. ID Background Welcome: Your industrial design (ID) background brings unique dimensional thinking to screen-based experiences. Cross-Disciplinary Fluent :You understand 3D, motion, and storytelling - bridging the gap between tactile and digital. Visionary Thinker :You More ❯

Senior Service Designer London £60,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least … years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations on potential approaches … service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience • Experience delivering workshops, proposals and assets • Experience managing relationships supporting agile delivery • Experience with GDS is highly desired • Experience with mentoring or management is advantageous The Package More ❯

Senior Service Designer London £60,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least … years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations on potential approaches … service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience • Experience delivering workshops, proposals and assets • Experience managing relationships supporting agile delivery • Experience with GDS is highly desired • Experience with mentoring or management is advantageous The Package More ❯

product offerings that enhance supplier lifecycle management to our clients. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced, demanding service design/delivery environment. Relevant experience gained from a leading procurement technology company or a leading in-house procurement CoE team and understanding of technical concepts such as More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial 1-year … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project lifecycle — from initial strategy and planning through to execution and implementation. Design, implement, and manage strategic project plans to keep senior leadership informed on critical business initiatives, collaborating with key stakeholders to define scope and establish target outcomes. Plan and lead … workshops and working groups to gather stakeholder feedback, driving ongoing process improvement and optimization. Collaborate with business leads or work independently to design effective solutions —operational or technical—that address identified requirements. What we are looking for:- You will have prior consulting experience (2+ years) , ideally within change and transformation and will ideally have exposure to working in a … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations and More ❯

will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project lifecycle — from initial strategy and planning through to execution and implementation. Design, implement, and manage strategic project plans to keep senior leadership informed on critical business initiatives, collaborating with key stakeholders to define scope and establish target outcomes. Plan and lead … workshops and working groups to gather stakeholder feedback, driving ongoing process improvement and optimization. Collaborate with business leads or work independently to design effective solutions —operational or technical—that address identified requirements. What we are looking for:- You will have prior consulting experience (2+ years) , ideally within change and transformation and will ideally have exposure to working in a … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations and More ❯

helping to create a unified user experience journey across all interactions. As part of the team, you'll have the ability to directly impact overall strategy and implementation of service design. You're truly at the center of it all. You have the opportunity to shape everything. As well as shaping the product, the US Mobile brand itself and … how we communicate is ever-evolving. You will have the opportunity to contribute to marketing initiatives and flex full-stack design skills from product design, marketing, and brand design, including illustrations needed to support this. We're growing fast and we're looking for someone exceptional to join our design team. The projects we are working … high expectation environment where the goal is always to produce the best solution. Honesty and willingness to accept and respond to feedback are critical. Role requirements Work within the design team and lead projects from the front, including interaction and interface, for new products and features Work closely with product and engineering teams to know what is possible and More ❯

Engineering Principles and Core Values within your work, whilst educating the rest of the team on them As an Engineer: Understand the business area to facilitate the best solution design with team members and product owners Be environment aware, identify technical impediments/bottlenecks and work directly to resolve Significant experience with agile development methods & tooling e.g., Scrum, Kanban … to adapt approach in pursuit of the best solution Be anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behavioural change More ❯

It would be great if you had: Experience in customer-facing, regulated or high-scale industries Familiarity with Braze, content platforms or headless CMS Exposure to accessibility testing and service design Experience with vendor SLAs and external delivery governance Understanding of advanced automation environments (e.g., mock servers) Background in data-driven quality decision-making Here's what else … your growth every step of the way. For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. More ❯

It would be great if you had: Experience in customer-facing, regulated or high-scale industries Familiarity with Braze, content platforms or headless CMS Exposure to accessibility testing and service design Experience with vendor SLAs and external delivery governance Understanding of advanced automation environments (e.g., mock servers) Background in data-driven quality decision-making Here's what else … your growth every step of the way. For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. More ❯

historically significant luxury organisation. This role is focused on delivering impactful technology and process transformation projects, with a strong emphasis on aligning outcomes with strategic business objectives and enhancing service delivery across the organisation. You will be responsible for the successful planning, execution, and delivery of projects that implement new digital tools, enhance operational support functions, and introduce services … Proactively identify risks, assess potential impacts, and implement effective mitigation strategies to maintain project momentum Maintain a sound understanding of IT systems, platforms, and emerging technologies to contribute to service design and implementation strategies Use data and analytics to inform planning, monitor trends, and identify opportunities for innovation in service delivery Lead and motivate cross-functional project … root causes, and implement practical solutions Excellent written and verbal communication skills, with the ability to create clear reports, deliver presentations, and facilitate discussions Understanding of facilities management and service delivery operations, including IT support and AV services Experience working in environments that require coordination across IT, facilities, and business operations About Us Why join us Career coaching, mentoring More ❯

partnership with Lead Doctors, and driving financial performance across locations. Responsibilities Clinic & Member Experience Ensure each clinic delivers a seamless, consistent, and premium member experience aligned with Neko's service standards. Lead experience improvement initiatives based on member feedback, NPS, and frontline insights. Cultivate a high-hospitality culture across teams, where empathy and professionalism define every interaction. Oversee ambiance … cleanliness, and service design across all locations. Medical Quality & Compliance Partner closely with Lead Doctors to ensure adherence to Neko's medical quality standards and regulatory compliance. Support Lead Doctors in maintaining inspection readiness and driving continuous improvement in clinical delivery. Facilitate collaboration between clinic teams and the Medical Excellence function to embed best practices. Coach and support … Staffing Coordination, Field Engineering, People Partnering, Talent Acquisition, and Demand. Drive communication, alignment, and execution across clinic teams. Requirements Proven experience managing multi-site operations in a consumer-facing, service-led business (e.g., wellness, retail, hospitality, fitness, or outpatient healthcare). Strong leadership capabilities with experience managing diverse and distributed frontline teams. Medical background (e.g., licensed physician, clinical leader More ❯

and are seeking a dynamic, experienced UX Designer with a enhanced DV clearance. If you are dedicated to designing intuitive and impactful digital products through research and user-centered design, this role is for you. You will join a diverse team of designers creating world-class digital solutions for secure government customers. Whether working as a UX Designer, a … Lead UX/Service Designer or User Researcher, candidates are expected to apply User-Centred Design (UCD) methodologies across all phases of delivery-from research through to implementation-ensuring alignment between user needs, business objectives, and technical feasibility. Key Responsibilities: • Create user-friendly, innovative design solutions that address complex challenges. • Develop and present design concepts through … wireframes, prototypes, and visual presentations. • Evaluate and improve existing digital products with a focus on usability, inclusivity and accessibility. • Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). • Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. • Identify opportunities to improve the user experience and deliver business More ❯

Build reliable, high-throughput, low-latency microservices to power a diverse range of trading use cases Engage in the complete software development lifecycle by collecting requirements, showcasing solid software design principles, and maintaining operational excellence through unit and integration testing Be a true owner, managing and supporting Trading Engineering applications throughout product lifecycle Work with teams across the organisation … including product, legal, and business development to think beyond the technical implications of your design decisions Continuously raise our standard of engineering excellence by implementing and driving standard processes for coding, testing, and deployment Proactively identify customer and infrastructure difficulties and drive corresponding solutions. Mentor and support growth of junior engineers. WHAT YOU'LL BRING: 8+ years of hands … knowledge of front-end technologies such as React is a plus, with an appreciation for intuitive and high-quality user experiences. Agile champion with a strong foundation in distributed service design, emphasizing security, robust architecture, and iterative development. Mentorship-oriented leader who drives engineering best practices, fosters knowledge sharing, and cultivates high-performing, collaborative teams. Continuous learner and More ❯

and strong engineering culture. KeyResponsibilities Write clean, efficient, and well-tested Golang code within a microservices environment Collaborate with engineers, designers, and product managers to deliver robust backend solutions Design and maintain APIs and data contracts Take part in code reviews, pair programming, and Agile ceremonies Contribute to bug/incident resolution and technical documentation Mentor junior engineers and … of RESTful APIs, microservices, and relational databases like PostgreSQL Familiarity with CI/CD pipelines (GitLab, GitHub Actions) and cloud platforms (AWS preferred) Knowledge of gRPC & Protocol Buffers for service design and RPC communication Strong collaboration and communication skills Passion for clean, secure, and scalable code A solid track record of contributing to high-impact engineering projects What More ❯

manager of the organisation, you will take a leading role driving a customer focus and assuring a culture of continuous improvement ensuring quality, efficiency and effectiveness is embedded in service design and delivery. Knowledge/Skills/Qualifications/Experience Significant experience and understanding of the competitive tendering process and evidence of taking a leading role in the … opportunities, understanding of, and ability to assess new market opportunities and trends in relation to the business strategy. Developer Management including the development of tender bids and mobilising new service provision. Knowledge and understanding of social care policy at a national and local level relating to social care and in particular areas relating to ldult care, Dementia Learning Disability … and associated regulations and in particular CQC requirements. An understanding and experience of Social Services funding, including negotiating additional funding based on analysis of support requirements both at a service and individual level Evidence of understanding the issues regarding persons requiring support (eg assessment of support levels, suitability, housing requirements, support mechanisms, liaising with care managers etc Excellent communication More ❯

understand business impact, quickly develop ROI analysis and business cases. Knows how to develop propositions from a business and product perspective. Customer Value Proposition into Product Vision Roadmap and Service design for the back office into Go-To-Market and product design. A toolbox of methodologies and techniques they can call on in the right situation. Be able More ❯

understand business impact, quickly develop ROI analysis and business cases. Knows how to develop propositions from a business and product perspective. Customer Value Proposition into Product Vision Roadmap and Service design for the back office into Go-To-Market and product design. A toolbox of methodologies and techniques they can call on in the right situation. Be able More ❯

through our diverse collection of Network Members. Consisting of a varied range of internet-era skills and disciplines within the digital space; The Network includes specialists in everything from Service Designers to User Researchers to Product and Delivery Managers to Tech & Data Specialists to . Our Network Members are an integral part of how Public Digital operates. We are More ❯

strategic priorities. Key Responsibilities of the Interim Housing Needs Research and Data Analyst: Lead on managing, interpreting and reporting complex housing data to monitor outcomes, highlight challenges, and inform service design Deliver robust Power BI dashboards and T-SQL solutions to support intelligent performance management across Housing Needs Partner across departments and with external stakeholders to align strategy … and insight, supporting the delivery of our Homelessness and Rough Sleeping Strategy Shape service improvements through data-driven innovation, enabling smarter, more preventative housing interventions Coordinate the delivery of statutory returns, Freedom of Information requests, and internal performance reports to senior officers, elected members, and government bodies Support system development, ensuring business continuity for critical data services Skills and More ❯

strategic priorities. Key Responsibilities of the Interim Housing Needs Research and Data Analyst: Lead on managing, interpreting and reporting complex housing data to monitor outcomes, highlight challenges, and inform service design Deliver robust Power BI dashboards and T-SQL solutions to support intelligent performance management across Housing Needs Partner across departments and with external stakeholders to align strategy … and insight, supporting the delivery of our Homelessness and Rough Sleeping Strategy Shape service improvements through data-driven innovation, enabling smarter, more preventative housing interventions Coordinate the delivery of statutory returns, Freedom of Information requests, and internal performance reports to senior officers, elected members, and government bodies Support system development, ensuring business continuity for critical data services Skills and More ❯