126 to 150 of 273 Service Design Jobs in London

Head of Service Transformation and Digital Location : London hybrid working, with at least three days per week at an Open Age centre (W10, SW3, SW1V) Salary : £50,000£55,000 per annum, depending on experience Contract : Permanent, full-time; applications for 0.8 FTE considered Lead meaningful change for older … experienced transformation leader to improve our services, strengthen our digital capabilities and increase our impact for older people across London. This is primarily a service transformation and change leadership role, supported by strong digital knowledge. You will help colleagues embrace new ways of working and ensure our services, systems ...

Head of Service Transformation and Digital Location : London – hybrid working, with at least three days per week at an Open Age centre (W10, SW3, SW1V) Salary : £50,000–£55,000 per annum, depending on experience Contract : Permanent, full-time; applications for 0.8 FTE considered Lead meaningful change for older … experienced transformation leader to improve our services, strengthen our digital capabilities and increase our impact for older people across London. This is primarily a service transformation and change leadership role, supported by strong digital knowledge. You will help colleagues embrace new ways of working and ensure our services, systems ...

effective and evidence-led. Working within multidisciplinary agile teams, you’ll plan and deliver research activities, synthesise findings into actionable insights and help shape service design and delivery decisions. You’ll collaborate closely with designers, product managers, business analysts, delivery managers and technical teams to ensure user needs … testing, workshops and observational research Analysing research findings and identifying key themes, opportunities and risks Producing clear, evidence‐based recommendations that inform product and service decisions Working closely with multidisciplinary teams to ensure research findings influence delivery decisions Presenting findings and recommendations to stakeholders at varying levels of seniority ...

Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced … operate Duties and Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive ...

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical … expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Design and deliver architecture solutions within governance and target operating models, using a range of ways of working and delivery methodologies: Waterfall, SAFe, Scrum, Kanban Work ...

multidisciplinary agile team, you will help shape and improve digital services by delivering high-quality user research and ensuring user needs are central to service design and delivery. Key Responsibilities Plan and conduct qualitative and quantitative user research activities. Carry out user interviews, usability testing, workshops and discovery … research. Analyse and synthesise research findings into clear, actionable insights. Communicate findings to product, design and delivery teams, as well as senior stakeholders. Produce user journeys, personas and other research artefacts where appropriate. Champion user-centred design and evidence-based decision making. Collaborate closely with Product Managers, Service ...

forefront of applying cutting-edge AI to transform how people experience government services. Gov Voice is building a trusted, reusable AI voice service that makes it easier for people to access government services by phone. For millions of people, contact centres are one of the most important and highest … although the two teams will work increasingly closely together. This is not innovation for its own sake. We are building a real service for real users in a high-trust, high-scrutiny environment. Our aim is to create something practical, reusable and trusted that departments across government can adopt ...

leading tech consultancy in the UK is seeking a Lead Interaction Designer to drive service delivery through design in the public sector. The role involves mentoring designers and fostering effective client relationships. The ideal candidate will have strong UX, interaction, and product design skills, along with experience … guiding design processes. Benefits include a flexible benefits platform, paid counseling, and opportunities for professional growth. Applicants must be prepared for SC clearance requirements. #J-18808-Ljbffr ...

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design‐led can create positive outcomes in the public sector through critical services enabled by technology. Our Senior Strategy & Change Practitioners are responsible for delivering on strategically significant client engagements … enthuse our multidisciplinary teams, and clients with the same passion. About the role Senior Strategy & Change Practitioners help teams deliver lasting, valuable change. They design, shape, and deliver approaches to change and strategy development. The role will identify, evaluate and recommend options, working closely with client partners and delivery ...

manages over £11bn on behalf of over 315,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. Job Summary: As a Lead … partners—including researchers, content writers, product managers, marketers, commercial teams, and engineers—to create customer-led products and services. You will help shape the design process from discovery to delivery, ensuring our solutions are useful, straightforward, and empowering. Your work will directly impact the client experience and contribute ...

manages over £11bn on behalf of over 315,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. Job Summary: As a Lead … partners—including researchers, content writers, product managers, marketers, commercial teams, and engineers—to create customer-led products and services. You will help shape the design process from discovery to delivery, ensuring our solutions are useful, straightforward, and empowering. Your work will directly impact the client experience and contribute ...

government data and analytics programme focused on developing advanced investigative and analytical capabilities. You'll play a key role in understanding user needs, shaping service design decisions, and ensuring products deliver genuine value to operational users. Working within a multidisciplinary agile environment, you'll support the Discovery … Alpha phases of a high-profile programme, helping teams design services that enable users to identify complex patterns, relationships and risks across large-scale datasets. The Role As a User Researcher, you will plan, design and conduct research activities that provide deep insight into user behaviours, needs ...

foundation of scalable services at Everpure. You will define how Product capabilities are operationalised, ensuring that product adoption is supported by consistent, high-quality service frameworks. The role is responsible for engineering and operationalising repeatable platform services that support the lifecycle of Everpure products. The Role is expected … deployed consistently, efficiently, and at global scale. Working closely with Product Engineering, Portfolio, and Delivery teams, the role translates product capabilities into scalable service offerings that improve operational efficiency and accelerate customer adoption. WHAT YOU'LL DO Define a robust Delivery Readiness Framework for successful deployment (integrating with existing ...

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design‐led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector … growing demand for a design‐led approach to service delivery. Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people’s lives, services, organisations, and outcomes for the public sector. They do this by ensuring that teams take ...

that meets user needs and makes complex concepts, processes and language easy to understand and use. Youre able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live. Youre able to participate in user research activities … both qualitative and quantitative research evidence to inform the design of content and user journeys. You contribute to prototype development and take part in user testing to improve content interactions. Youre experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision-making ...

work remote or from our beautiful office in Fitzrovia, Central London. The Role As a Senior DevOps Engineer, you will combine aspects of systems design and administration at scale in the Cloud. You will work closely with our software engineers to assist in developing infrastructure orchestration, and continuous integration … report to the Lead DevOps Engineer and work with the Director Of Product and Architecture, Product Owners, Product Architects and Principal Engineers to set, design and build the strategic vision for the underlying Cloud Infrastructure and Operational Capabilities of the Xfuze Platform. With a natural knack of diagnosing problems ...

Free-Work is seeking a Lead UX Architect for our Holborn, London office. You will lead design initiatives with a strong UX background, focusing on service design and strategic design direction. A hands-on practitioner with a can-do attitude, you will champion users, clients … teams while improving existing systems. Reporting to the Global Head of the XD Practice, you will guide projects, lead pitches, and drive design excellence in enterprise-grade digital services and products. #J-18808-Ljbffr ...

team, you will play a key role in designing intuitive, accessible and user-centred digital services that meet both user needs and Government Digital Service (GDS) standards. Key Responsibilities Lead interaction design activities across complex digital services and transformation programmes. Design clear, effective and accessible user journeys … workflows and interfaces. Create wireframes, prototypes and interaction patterns to test and communicate design concepts. Collaborate closely with User Researchers, Service Designers, Product Managers and Developers. Use research insights and data to inform design decisions and improve user outcomes. Contribute to the development and maintenance of design ...

across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needsJob DescriptionRole DescriptionAs a Senior Service Designer at Netcompany you will deliver high profile … meet user needs, deliver business impact and benefit society.Key Responsibilities:Experience delivering in the UK public sector including working to GDS standards and passing Service Standard AssessmentsBuild strong stakeholder relationships with clients and act as a key point of contact in delivery teamsUnderstand user, business needs and requirements ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

Opportunity We are seeking a Senior DevOps Engineer to join the engineering team within the Parliamentary Digital Service (PDS). This is a senior, hands‐on role with responsibility for supporting software delivery, cloud infrastructure, and the development of scalable engineering platforms. Working as part of a multidisciplinary team … throughout the development and operations lifecycle. With a strong focus on automation, integration, infrastructure as code, operational excellence, and developer enablement, you will help design, build, and continuously improve the tools, platforms, and processes that underpin efficient software delivery. You will contribute to the evolution of cloud-native solutions ...

experienced SC Cleared UX Designer to join a high-profile government digital transformation programme. Working within a multidisciplinary Agile team, you'll help design and deliver user-centred digital services that meet GDS standards and provide excellent user experiences. Key Responsibilities Lead UX design activities across complex digital … services and products. Create user journeys, wireframes, prototypes and interaction designs. Conduct and interpret user research to inform design decisions. Collaborate with User Researchers, Service Designers, Product Managers, Developers and Content Designers. Ensure services meet GDS standards, accessibility requirements and user needs. Facilitate workshops and stakeholder engagement sessions. ...

Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. Our client is a team of proactive problem solvers, constantly ...

features that meet the user need Presenting research findings, user insight and recommendations to the product team and wider stakeholders Promoting user centered design principles and best practice within government Applying relevant knowledge in the user-centered design process to product and service design Undertaking qualitative … quantitative research projects, such as ethnography and usability studies Requirements Essential skills Knowledge, experience and passion for user centered design practices Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method ...