151 to 175 of 177 Service Design Jobs in London

System Integrator): Plans to share designs with the SI at a later stage. Will collaborate with the SI during the build phase. Initial Responsibilities: Provide expertise and oversight on service designs. Ensure alignment with standard Oracle practices. Work with business stakeholders to finalize design decisions. Design Decision Support: Help evaluate options for decisions like: Single payroll vs. More ❯

System Integrator): Plans to share designs with the SI at a later stage. Will collaborate with the SI during the build phase. Initial Responsibilities: Provide expertise and oversight on service designs. Ensure alignment with standard Oracle practices. Work with business stakeholders to finalize design decisions. Design Decision Support: Help evaluate options for decisions like: Single payroll vs. More ❯

refining structured consulting methodologies to deliver client outputs Experience supporting the succesful implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer or change manager Setting up, design and implementing customer centric change programmes. You will have run workstreams or led the delivery of key change initiatives Experience in … the application of customer and digital maturity assessments, as well as qualitative and quantitative customer research. Ability to build on the research/assessment outputs into strategy, service design or technical deployment plans Understanding the role of digital, data and technology in measuring, managing and improving customer experience for case management, contact and front office interactions with citizens More ❯

refining structured consulting methodologies to deliver client outputs Experience supporting the succesful implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer or change manager Setting up, design and implementing customer centric change programmes. You will have run workstreams or led the delivery of key change initiatives Experience in … the application of customer and digital maturity assessments, as well as qualitative and quantitative customer research. Ability to build on the research/assessment outputs into strategy, service design or technical deployment plans Understanding the role of digital, data and technology in measuring, managing and improving customer experience for case management, contact and front office interactions with citizens More ❯

necessary. Experience with large volumes of data and high throughput, low latency solutions built on Kafka and Kubernetes You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs, and in-memory/NoSQL stores. You have experience in resolving different solutions and More ❯

necessary. Experience with large volumes of data and high throughput, low latency solutions built on Kafka and Kubernetes You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs, and in-memory/NoSQL stores. You have experience in resolving different solutions and More ❯

necessary. Experience with large volumes of data and high throughput, low latency solutions built on Kafka and Kubernetes You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs, and in-memory/NoSQL stores. You have experience in resolving different solutions and More ❯

Service and Proposition Development Manager Join a leading IT Consultancy as a Service and Proposition Development Manager to drive technical adoption, innovation, and practice growth. Key Responsibilities: Product and Service Development Working closely with the CTO and Group Forum to understand demand for new/updated propositions and be the lead design resource for the development … lifecyle. Leading and delivering solution and service design activities for new products and services within the Modern Workplace Practice. Customer & market Engagement Acting as a trusted technical advisor, whilst maintaining strong industry expertise and alignment across Modern Workplace industries to understand current and incoming regulatory, competition or market pressures that will inform the Modern Workplace Practice strategy and More ❯

Service and Proposition Development Manager Join a leading IT Consultancy as a Service and Proposition Development Manager to drive technical adoption, innovation, and practice growth. Key Responsibilities: Product and Service Development Working closely with the CTO and Group Forum to understand demand for new/updated propositions and be the lead design resource for the development … lifecyle. Leading and delivering solution and service design activities for new products and services within the Modern Workplace Practice. Customer & market Engagement Acting as a trusted technical advisor, whilst maintaining strong industry expertise and alignment across Modern Workplace industries to understand current and incoming regulatory, competition or market pressures that will inform the Modern Workplace Practice strategy and More ❯

specializing in AI-driven Customer Experience (CX), CRM & Salesforce services, and Sales Transformation solutions . Our mission is to help enterprises accelerate business growth through AI-powered automation, CX design, and digital transformation strategies . We are looking for a strategic partner and co-founder —someone who is not just an expert in digital transformation, CX design, AI … AI agents, omnichannel CX strategies, and conversational AI to enhance customer interactions. 🔹 Leadership & Team Building: Build and scale a team of experts in UX, CX, AI, and CRM implementation. 🔹 Service Design & Delivery: Oversee the design and execution of customer experience strategies, AI-powered automation, and CRM integrations for enterprise clients. 🔹 Co-Founder Mindset: Work alongside other leadership More ❯

specializing in AI-driven Customer Experience (CX), CRM & Salesforce services, and Sales Transformation solutions . Our mission is to help enterprises accelerate business growth through AI-powered automation, CX design, and digital transformation strategies . We are looking for a strategic partner and co-founder —someone who is not just an expert in digital transformation, CX design, AI … AI agents, omnichannel CX strategies, and conversational AI to enhance customer interactions. 🔹 Leadership & Team Building: Build and scale a team of experts in UX, CX, AI, and CRM implementation. 🔹 Service Design & Delivery: Oversee the design and execution of customer experience strategies, AI-powered automation, and CRM integrations for enterprise clients. 🔹 Co-Founder Mindset: Work alongside other leadership More ❯

specializing in AI-driven Customer Experience (CX), CRM & Salesforce services, and Sales Transformation solutions . Our mission is to help enterprises accelerate business growth through AI-powered automation, CX design, and digital transformation strategies . We are looking for a strategic partner and co-founder —someone who is not just an expert in digital transformation, CX design, AI … AI agents, omnichannel CX strategies, and conversational AI to enhance customer interactions. Leadership & Team Building: Build and scale a team of experts in UX, CX, AI, and CRM implementation. Service Design & Delivery: Oversee the design and execution of customer experience strategies, AI-powered automation, and CRM integrations for enterprise clients. Co-Founder Mindset: Work alongside other leadership More ❯

We're looking for a proactive and strategic Business Development Manager to join our independent design consultancy in Shoreditch. You'll be working alongside our Design Strategy Manager in London, and as part of our growth plans, we also aim to expand the team with a new BD position in the US. As a Business Development Manager at … and collaborate with our world-class team of researchers, strategists, designers, developers and engineers to develop customised new business proposals that showcase our unique blend of industrial, digital and service design expertise. Oh, and you'll help secure partnerships that push boundaries, challenge perceptions, and always aim to change the world. Your profile We won't insult you … and original proposals. Strategic : You can qualify and prioritise opportunities based on business value, creative potential, and commercial viability. You think strategically about the prospective business too, considering how design can help grow their business and digging to find what opportunities there may be. Networker :You thrive in networking environments and can identify prospects across our priority verticals (Health More ❯

About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. … team of experts passionate about problem-solving, we're at the forefront of support operations technology. As a company that helps the world's top support teams deliver exceptional service, we believe our own support team should set the bar. We're looking for a leader to manage and scale our team across regions and time zones. If you … comms: Act as a calm, confident voice in critical customer moments. Communicate clearly with customers and internally during high-impact issues. Partner cross-functionally: Collaborate closely with Product, Engineering, Design, and Success to bring the voice of the customer into product development and service design. Champion support as a strategic function: Share learnings externally, contribute to the support More ❯

SITS Developer Permanent Remote £50k Take a technical lead role in the development of student information applications, data integration, and workflow design for a range of projects and other data integration services. You will assist in creating and developing strategies and standards for both new and existing service designs, ensuring that these process developments are fully integrated into More ❯

response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. Information Security: Experience of managing information security services specifically in relation to service design and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information More ❯

response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. Information Security: Experience of managing information security services specifically in relation to service design and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information More ❯

business needs and future-proofing our technology. Leading digital change programmes that improve how residents access services and how staff work. Supporting colleagues to adopt digital tools and self-service models that enhance efficiency and customer experience. Ensuring robust cyber security and data governance across the organisation. Embedding inclusive digital practices that reflect the diversity of Redbridge's communities. … digital change and delivering improved outcomes. Political awareness and the ability to work effectively with elected Members and stakeholders. A collaborative, inclusive leadership style and commitment to customer-focused service design. Strong financial and performance management skills, with a focus on value and impact. Join us and be part of a leadership team that is passionate about delivering for More ❯

yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and service design work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯

yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and service design work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯

AI governance, risk, and compliance. The role sits within a fast-growing AI Strategy practice, and you’ll be helping clients embed ethical, transparent, and compliant AI solutions from design to deployment. Key Responsibilities: Lead the development of AI governance frameworks, policies, and assurance processes. Advise clients on regulatory compliance (e.g., EU AI Act, GDPR) and ethical AI practices. … around AI ethics and responsible AI practices. Play a key role in developing and shaping the AI Ethics and Responsible AI consulting practice, including contributing to its strategic direction, service design, and operational growth. Actively engage in business development activities, including responding to bids and proposals, developing sales collateral, and supporting client acquisition. Collaborate with commercial teams to More ❯

AI governance, risk, and compliance. The role sits within a fast-growing AI Strategy practice, and you’ll be helping clients embed ethical, transparent, and compliant AI solutions from design to deployment. Key Responsibilities: Lead the development of AI governance frameworks, policies, and assurance processes. Advise clients on regulatory compliance (e.g., EU AI Act, GDPR) and ethical AI practices. … around AI ethics and responsible AI practices. Play a key role in developing and shaping the AI Ethics and Responsible AI consulting practice, including contributing to its strategic direction, service design, and operational growth. Actively engage in business development activities, including responding to bids and proposals, developing sales collateral, and supporting client acquisition. Collaborate with commercial teams to More ❯

manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. 🧩 Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and service design Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation 🧠 About You Proven experience leading Customer Success in a More ❯

manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. 🧩 Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and service design Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation 🧠 About You Proven experience leading Customer Success in a More ❯

manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and service design Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation About You Proven experience leading Customer Success in a More ❯