Service Operations Manager - London Introduction Saab UK is a British company that is part of Saab Group's global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions … be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including serviceMore ❯
POSITION Lead Service Designer (materinity cover) LOCATION Shoreditch, London (Flexible Hybrid) We have recently received an exciting opportunity from a pioneering design, research, and technology studio based in Shoreditch, London. They are looking for a Lead Service Designer to join their team as maternity leave cover for 9 months, with the possibility of extension. The client, a … and services for the benefit of people, society, and the planet, operates internationally with renowned clients such as IKEA, Yohana, Google, and the NHS. They are seeking a Lead Service Designer who shares their enthusiasm for collective achievement, collaboration, and creative problem-solving. Responsibilities: Hands-on design work, contributing to the design of apps, tools, websites, and … interactive experiences. Integrating data and AI into design concepts within a service and brand context. Mapping and blueprinting, servicedesign, and connecting various pieces of research and client knowledge for product or service development. Providing a critical voice in ideation, pushing concepts forward to align with client strategies and business goals. Client management and translation More ❯
working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. What you'll be doing: Lead UX design from discovery through to delivery, championing More ❯
working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. What you'll be doing: Lead UX design from discovery through to delivery, championing More ❯
Councils' office) 15 September - 2nd stage interviews (online) Job Introduction Job Purpose London local government faces huge challenges as it seeks to meet the needs of its residents. To design effective solutions to those challenges, LOTI advocates that borough councils do not merely improve the technologies they use, but also think deeply and creatively about residents' needs, their ways … of working, processes and service models. To help achieve this, LOTI is seeking a Service Designer to bring their talents to support our diverse portfolio of projects with London local government. Over the next three years, we have a strategic focus on four thematic areas: Digital Inclusion, Health and Social Care, Housing and Homelessness, and Net Zero. This … role will support the research, design and development phases of new and existing projects across all these themes and more, implementing and embedding good design practices and principles, as well as helping to nurture and spread those same skills across London local government. You'll report to LOTI's Digital Innovation Delivery Lead (your line manager) while working More ❯
be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including servicedesign, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯
be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including servicedesign, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯
Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE Senior designer with over 8 years work experience working for blue chip clients as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. Designing enterprise level, consumer grade More ❯
Senior UX Lead Architect ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯
Senior UX Lead Designer ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯
Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE Senior designer with over 8 years work experience working for blue chip clients as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. Designing enterprise level, consumer grade More ❯
Senior UX Lead Architect ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯
Senior UX Lead Architect ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯
Lead UX Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. … We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. … and programme delivery. EXPERIENCE Senior designer with over 8 years work experience working for blue chip clients as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. Designing enterprise level, consumer grade More ❯
Lead UX Architect ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in ServiceDesign and an interest in design strategy. … We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯
Director of Product Design Salary: £130k Location: London hybrid (2–3 days/week) The Brief: We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage … beautifully simple consumer app to tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, servicedesign and user research skills Someone who can simplify complexity > We operate in a highly complex domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Your Next Hire
Director of Product Design Salary: £130k Location: London hybrid (2–3 days/week) The Brief: We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage … beautifully simple consumer app to tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, servicedesign and user research skills Someone who can simplify complexity > We operate in a highly complex domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works More ❯
Swiss Re - Schweizerische Rückversicherungs-Gesellschaft
creating advanced reporting capabilities that drive organizational insights and strategic decision-making Innovation Leadership - Drive partnerships between HR COEs and Group Digital and Technology to optimize HR processes through servicedesign and strategic technology implementation, identifying emerging HR technologies that enhance employee experience Enterprise Transformation - Understand HR needs and spearhead digital transformation initiatives across the HR function with … significant business impact, working with users to evaluate service efficacy and recommend improvements Digital & Analytics Portfolio Management - Partner with Group Digital & Technology to facilitate a portfolio of transformation initiatives, ensuring value-driven investment decisions and developing metrics to gauge HR process effectiveness Data Governance & Risk Management - Collaborate with technical teams to create frameworks ensuring data integrity, accessibility, and compliance … fostering learning through innovative programs like and facilitating global collaboration through community dashboards. About You You're an experienced leader who thrives at the intersection of people strategy, HR servicedesign, digital innovation, and workforce analytics. Your consultative approach allows you to translate complex business challenges into transformative digital solutions. You possess exceptional influencing skills that enable you More ❯
Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯
loved by every customer, and creates a workplace where all colleagues are proud to belong? Join Specsavers as we grow our business and make a difference! At Specsavers, our Service Strategy & Design team is at the forefront of shaping and delivering consistent, compliant, and efficient end-to-end services. We ensure alignment with the IT Strategy, manage the … Service Portfolio, and identify the impact of changes on Infrastructure & Operations. Our team works across the organisation to design and transition services that are fully supportable and measurable. As a Service Designer, you will play a key role within the Service Strategy and Design team. Your purpose will be to define, develop, and oversee the … design of IT services to ensure they meet business needs and align with our IT Service Strategy. You will bridge the gap between business requirements, technical capabilities, and operational considerations, ensuring services are delivered effectively and efficiently. In this role, you will lead the design and development of end-to-end IT services, including infrastructure, application, and More ❯
The IT Service Business Partner plays a pivotal role in aligning IT service delivery with the strategic and operational needs of our firm. This role is not only responsible for managing the day-to-day operations of the IT Service Desk but also for acting as a trusted liaison between IT and the business. The IT Service Business Partner ensures that technology services are responsive, reliable, and tailored to support business requirements. This position is instrumental in driving service quality, fostering a culture of continuous improvement, and ensuring that IT support contributes to the overall efficiency and effectiveness of the legal teams. The role requires a proactive approach to stakeholder engagement and a commitment to … delivering high standards of communication and service. With a hybrid working model of four days in the office, the IT Service Business Partner is well-positioned to maintain close collaboration with colleagues while also supporting flexible work practices. Role responsibility 1. Service Desk Team Management Lead and Develop the Team: Manage a team of five Service Desk More ❯
to partner for millions of small businesses who need to promote themselves effectively in the modern age. With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey. To help customers bring their visions to life, we … access to high-value products and templates. This is a high-impact, strategic role where you'll collaborate closely with product, engineering, research, and business leaders to tackle complex design challenges at the intersection of personalization, customer content management, and customer project workflows. You'll apply systems thinking, information architecture expertise, and scalable design patterns to transform complex … into intuitive, seamless, and engaging experiences. Driven by data-informed insights that deliver meaningful outcomes for both customers and the business. As a Principal UX Designer, you will influence design standards across the organization, and help shape how design is practiced at scale. If you are passionate about leading design for high-impact, customer-facing platforms, where More ❯
Midweight Public Sector Service Designer Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand … being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve More ❯
Overview The Service Development Manager serves as a strategic technical advisor and thought leader, bridging the gap between the company's technology vision and the customers' business needs. This role involves working closely with sales, marketing, product teams, and customers to drive technical adoption, innovation, and practice growth. The Service Development Manager must have deep technical M365 expertise … be knowledgeable in EUC support, as well as experience with creating Modern Workplace propositions and developing them into successful service offerings. Responsibilities Product and Service Development Work closely with the CTO and Group Forum and the CTO Forum and other Practices to capture demand for new/updated propositions and to be the lead design resource for … of market trends including but not limited to the latest in M365 (particularly Co-Pilot, AVD) trends and will use this knowledge to drive creation of successful products and service propositions Provide thought leadership and command high standards of quality and commercial acumen in the delivery of new products and offerings Lead and deliver solution and servicedesignMore ❯
UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed … research. Ability to fluidly and confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. An understanding of the ServiceDesign purpose and process is a bonus. Visual thinking, proof of concept … etc. An understanding of technology. EXPERIENCE Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. Ability to define key metrics More ❯
