26 to 50 of 63 Service Design Jobs in London

looking for someone with experience in: Communications management and change communications Business change and organisational change initiatives Stakeholder engagement and workshop facilitation Service design, service transition and operational readiness Change impact assessments and business readiness Supporting adoption and embedding new ways of working Essential Active SC & NPPV ...

Designer £500-£540 per day | Outside IR35 User-Centred Design | Defence Intelligence Workflows Location London (MOD site) Working Pattern 4 days per week onsite Clearance Current DV Security Clearance required Background MOD/Defence experience required The Opportunity We're looking for an experienced UX Designer to help shape … Conduct user research with operational users, analysts, task managers and key stakeholders. Facilitate workshops to understand current and future operational workflows. Create user journeys, service blueprints, wireframes and interactive prototypes. Design intuitive workflows supporting task management, collaboration, information sharing and feedback. Collaborate closely with frontend and backend engineers ...

streamline core business services through the implementation of new technology, standardised processes and a data-driven operating model. We are seeking an experienced Service Transition Support, to play a key role in ensuring new services, processes and capabilities are successfully transitioned from programme delivery into sustainable business-as-usual … working from home), the role has a daily rate up to £600 per day via an Umbrella company (inside IR35). The Role As Service Transition Lead, you will provide leadership and expertise across service transition activities. You will work closely with programme leads, service owners, SMEs ...

Service Designer 3 Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply … interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX/UI), Business Analysts and Technical ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

Managed Services Pre-Sales Service Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet … diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. ...

stakeholders to shape strategy, define roadmaps, and contribute to the execution of large-scale transformation programs. The DTP engages directly with clients to help design and implement tailored digital solutions aligned with business objectives. This role requires a balance of business and technical acumen, strong communication skills … expertise in digital transformation. RESPONSIBILITIES Support Digital Strategy Development Assist in developing and implementing digital transformation strategies aligned to client goals Contribute to solution design under guidance of senior leadership Align digital initiatives with business objectives such as growth, efficiency, and customer experience Identify customer pain points and translate ...

meets user needs and makes complex concepts, processes and language easy to understand and use. You’re able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live. You’re able to participate in user research activities … both qualitative and quantitative research evidence to inform the design of content and user journeys. You contribute to prototype development and take part in user testing to improve content interactions. You’re experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision ...

standards aligned with the DEX tone of voice. Tailor messaging based on user personas to enhance accessibility and clarity. Toolkit & Resource Development for Adoption: Design intuitive onboarding materials and guidance packs for digital tools. Collaborate with various teams to ensure that all resources meet real user needs. Maintain … cross-functional discussions to shape impactful decisions. Key Requirements: String understanding of Microsoft Suite and Windows technology/applications Relevant experience in user experience, service design, internal communications, change management, or digital/IT service environments. Strong understanding of user-centred design principles and their impact ...

Talent Consultant is a reliable in house recruitment specialist, responsible for attracting, engaging, and hiring top talent across our core capabilities: Design, Delivery, Technology, and Data. This role focuses on operational excellence throughout the recruitment lifecycle, ensuring the company can meet its multidisciplinary digital workforce needs while delivering … fantastic opportunity to contribute to TPXimpacts cross-capability growth. Responsibilities Lifecycle Management: Manage full-cycle recruitment workflows across a diverse portfolio of vacancies spanning Design (e.g., Product, Interaction, Service Design), Delivery (e.g., Agile Delivery, Product Management), Technology (e.g., Engineering, Architecture, Testing), and Data (e.g., Analytics, Data Science ...

events Amazon S3 File ingestion and event-based architectures Triggering Lambda functions from file arrival events Routing transformation and storage of output files API Service Development Designing and building RESTful APIs and service endpoints Developing integrations to retrieve and update data across platforms Experience with enterprise integration patterns … secure service design NATS JetStream Designing and implementing streams and event driven messaging solutions Building event publishing and consumption patterns Integrating event streams with downstream AWS services and Lambda functions DynamoDB Data modelling and table design Implementing scalable persistence layers for transactional and reference data Performance optimization ...

impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Opportunity to shape fraud prevention in a high-profile public service environment Work within a complex, regulated pensions landscape with strong governance focus Contribute to protecting customer outcomes and scheme integrity at scale The Role Lead … large-scale pensions administration environment. The role is responsible for ensuring effective transaction monitoring, fraud risk assessment, and regulatory compliance, while supporting the design and continuous improvement of fraud frameworks, controls, and processes. You will manage investigation activity, provide expert guidance across the business, and contribute to safeguarding customers ...

complex digital tools, data-sharing frameworks, and innovation programmes across external delivery partners. Team Leadership: Inspire and coordinate multidisciplinary delivery teams (user research, service design, data engineering, domain specialists) through clarity, influence, and unblocking. Stakeholder Management: Cultivate trusted relationships across central government departments, local authorities, healthcare providers … from discovery to delivery, ideally in or alongside the public or social sector. Agile & Product Delivery: Strong grasp of the product lifecycle, user-centred design principles, and modern delivery methods. Cross-Functional Communication: Ability to operate as a strong generalist who can rapidly digest new technical domains and bridge ...

Frameworks Cloud Data Platforms (AWS, Azure) Data Lakes, API-Based Integration, and Modern Data Architectures ArchiMate, UML, and Enterprise Architecture Modelling Agile Discovery and Service Design Stakeholder Engagement and Technical Leadership ...

with business stakeholders to gather complex requirements and translate them into robust, workable technical solutions. Documentation Excellence: Develop and maintain comprehensive system documentation, including Service Designs and technical workflows. Continuous Improvement: Apply Agile and DevSecOps principles to streamline delivery and enhance system security. Stakeholder Management: Act as the bridge ...

experienced UX Designer with a enhanced DV clearance. If you are dedicated to designing intuitive and impactful digital products through research and user-centered design, this role is for you. You will join a diverse team of designers creating world-class digital solutions for secure government customers. Whether working … Designer, a Lead UX/Service Designer or User Researcher, candidates are expected to apply User-Centred Design (UCD) methodologies across all phases of delivery-from research through to implementation-ensuring alignment between user needs, business objectives, and technical feasibility. Key Responsibilities: - Create user-friendly, innovative design ...

office PERMANENT At CACI, we believe that great digital experiences dont start with technology they start with people. Were on a mission to design inclusive, impactful digital products and services that solve meaningful problems for real users for global brands and organisations . Now, were looking for a Senior … strong global group, we help national and international clients use data and insight to transform how they work. Our Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there from evolving ...

Designer to join a major public sector digital transformation programme delivering user-centred, accessible services. Working within a multidisciplinary team, you will lead content design activities across complex digital services, ensuring content is clear, accessible and aligned with user needs. You will collaborate closely with designers, researchers, business analysts … stakeholders to create high-quality service content that meets Government standards and best practice. This role is ideal for a contractor with strong GDS experience who enjoys working on complex services with real-world impact. Key Responsibilities Design and deliver user-centred content across digital services and journeys ...

industry sectors including Retail, Financial Services, Healthcare, Sports/Leisure etc. They deliver a variety of Digital solutions across Web, UX, UI, CMS, Service Design, CRM/Martech, Digital Cloud based systems and Data. The role As a Senior Account Manager, you'll take day-to-day ownership ...

into practical solutions. Experience working on customer-facing or participant-facing digital platforms. Good understanding of end-to-end customer journeys, workflow optimisation and service design. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important ...

Savanta or similar customer research and insight platforms. Experience leading customer-centric culture or behavioural change initiatives. Exposure to customer proposition, journey transformation or service design. Experience working within large, matrixed and highly regulated organisations. Personal Attributes Strategic thinker who can connect customer insight with wider commercial priorities. Strong ...

team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers and Developers to ensure content meets user needs while aligning with the Government Service Standard. This … excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes. Key Responsibilities * Design, write and iterate user-centred content for digital services * Develop content that is clear, concise, accessible and meets GDS standards * Work closely with User Researchers to understand ...

team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers and Developers to ensure content meets user needs while aligning with the Government Service Standard. This … excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes. Key Responsibilities * Design, write and iterate user-centred content for digital services * Develop content that is clear, concise, accessible and meets GDS standards * Work closely with User Researchers to understand ...

turn complex IoT data into reliable, usable product capabilities • Build and evolve APIs, services, and data models that support real-time tracking at scale • Design and implement user interfaces where clarity and usability are critical, without being limited to front-end concerns • Collaborate directly with customers to understand operational … frontend, backend, and data layers to keep the platform robust, scalable, and maintainable • Make pragmatic backend changes where needed — improving performance, data access, or service design • Write production-ready code with strong testing, monitoring, and error handling • Participate in architectural decisions, balancing speed of delivery with long-term ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … delivering Government digital services and GDS assessments Accountable for end-to-end technical delivery of government digital projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5-10, nurturing talent and cultivating a collaborative, high-performing ...