26 to 48 of 48 Service Design Jobs in London

Permanent Service Designer Knowledge/Experience You will need: Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and … and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings Ability to analyse and visualise user journeys and service flows Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have … a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings Basic understanding of HTML and CSS Experience of introducing positive change into working practices, teams or organisations Leadership and excellent communication skills; clear ability to collaborate and build useful relationships *Applicants must More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews More ❯

part of a team of industry specialists providing Technology and Transformation services to Local and Regional Government clients. You will have experience in the sector and delivering operating model design and implementation, service and process design, and understanding of enabling technology. In a constantly changing and complex environment, our clients value the combination of deep sector and … and operations, helping them to prepare for growth, adapt to budgetary constraints, embrace the digital agenda and maximize operational efficiency. We focus on the full life cycle of enterprise design and operations transformation. We have our approaches and methods, but more importantly we listen and help deliver change that matters to our clients. We focus change through several of … Transforming clients processes at a business, functional or local level Cost optimization: Identifying where our clients can maximise efficiency in a budget constrained environment, considering both cost and income Service Design: Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and More ❯

willing to travel to Glasgow periodicallyInterview Process:* Stage 1: Interview with Director (Dileep's team)* Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement.You will lead a team of experienced … professionals, including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities:* Develop and implement a service transition framework for data platform changes* Ensure engineering teams adhere to consistent standards across More ❯

to travel to Glasgow periodically Interview Process: * Stage 1: Interview with Director (Dileep's team) * Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement. You will lead a team of … experienced professionals, including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities: * Develop and implement a service transition framework for data platform changes * Ensure engineering teams adhere to consistent standards More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

to find and work with leading banks around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business that was built to power Starling Bank and was spun out as a separate entity two years ago. Our SaaS technology platform is now available to banks … the role As a Solution Architect (SA) you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions. You will be involved in both the sales and delivery phases of a project as well as ongoing client success, working across Engine and collaborating with … act as a trusted advisor to clients during implementation, guiding them on integration, best practices, and platform workflows. Collaborating closely with Engine Engineering and Product teams, you'll help design, build, and deliver new features-from initial concept to deployed APIs, mobile journeys, and Management Portal enhancements. Your contributions will also extend to shaping Engine's product roadmap and More ❯

with low-code tools, automation basics, and workflow tooling (Zapier, Notion, Airtable, Slack integrations etc.) Nice to have Experience in legal services, customer operations, or tech-enabled product/service businesses Exposure to Lean, Agile, or service design (in a non-dogmatic way) Disciplined in process methodologies such as Six Sigma Experience briefing or working with automation More ❯

We are looking for a creative and technically skilled Digital Product Developer to join our Service Design and Innovation team. Reporting to the Digital Platforms Manager, you will play a key role in developing and maintaining our digital platforms, including websites, apps, live chat, booking systems, and internal tools. What we offer At Victim Support, we are committed … Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As Digital Product Developer, you will design compelling on-brand assets for our platforms, including visual, animated and written resources. You'll also support AI implementation, produce engaging content, and ensure our digital services are inclusive … practices to boost visibility and engagement. You Will Have Experience writing and editing copy for digital platforms. Proficiency with content management systems (e.g., WordPress, Drupal). Familiarity with graphic design and video editing tools. Strong problem-solving and written communication skills. Ability to simplify complex information for diverse audiences. Understanding of data protection and digital safeguarding. Awareness of AI More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of More ❯

predictive modelling, automation). Engaging with senior stakeholders, running workshops, and shaping technical roadmaps. Mentoring colleagues, coaching best practices, and raising delivery standards. Contributing to propositions, pre-sales, and service design. What we're looking for: 7+ years' experience in analytics with a strong track record of delivery and client impact. Technical expertise in cloud data platforms (Snowflake, Azure More ❯

environments. Functional & Non-Functional Testing: Conduct functional, regression, integration, and user acceptance testing (UAT). Perform non-functional testing, including performance, security, and usability testing. Automation & Test Framework Development: Design and implement test automation frameworks using industry best practices. Automate API testing using tools such as Postman, RestAssured, or equivalent. Integrate automated tests into CI/CD pipelines for … Collaborate with developers, product managers, and business analysts to define test strategies. Provide guidance and mentor junior testers in automation best practices. Compliance with GOV.UK & DDAT Standards: Follow GOV.UK service design principles and DDAT frameworks for testing government applications. Ensure all tests align with security and compliance regulations. Technical Skills & Experience 6+ years of experience in test automation More ❯

day performance of the Renewals Operations Team located in different metros in EMEA. Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MDs. Act as a key liaison between Renewal Operations and Senior Leadership. Foster a high-performance culture focused on customer … escalations. Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards. Drive alignment on pricing, service modifications, and contract terms. Process Optimization & Reporting Identify and implement process improvements to enhance efficiency and customer experience. Working closely with other regions, standardise tools and practices across the More ❯

Technical Delivery Manager to ensure coordination on releases, testing, and go-live planning while retaining ownership of overall programme outcomes Support transition to BAU by coordinating with change management, service design, and training leads, while facilitating workshops to align scope, outcomes, and actions across SMEs, vendors, and technical teams Qualifications Minimum of 8 years' experience delivering complex, fast More ❯

transformation programme in government. These roles sit at the intersection of business analysis and data analysis, focused on reviewing use cases, data models, and business logic to support future service design.Responsibilities Review and refine use cases and data models Conduct data mapping and analysis, identifying gaps and solutions. Translate business rules into technical requirements and user stories. Use Jira More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens. You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the GOV.UK content style guide and contribute to agile delivery teams across the entire product … lifecycle. Key Responsibilities Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services. Content Strategy - Develop and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams More ❯

Senior Service Designer - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the Senior Service Designer:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple Service Designer roles (Intermediate - Senior) to help deliver innovative digital solutions to a number of end clients in the UK (Large scale digital … will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the Senior Service Designer roles:- 3yrs+ commercial experience in a Service Designer role GDS experience (Government Digital standards) Lived in the UK for 5yrs and not left for more than … days on the row (to get Security Clearance) Salary for the Senior Service Designer roles on offer is up to £70,000 dependent on experience + bonus and excellent benefits package, fantastic training and proper career development plans. Senior Service Designer- UK Wide - Digital Services, UK WIDE (Remote More ❯

victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency. Key Responsibilities Lead and oversee the development of digital platforms and website functionality. Manage relationships with external suppliers and digital service providers. Conduct UX … testing and co-production activities with service users. Identify and implement AI and automation opportunities. Ensure SEO optimisation and monitor website analytics for performance improvements. Collaborate with content creators and developers to maintain a high-quality online presence. Drive innovation and digital growth across the organisation. You Will Have Proven experience in digital innovation and delivering digital solutions. Strong … understanding of user-centred design, agile methodologies, and accessibility standards. Experience in AI development and ethical digital practices. Ability to lead digital projects and manage performance. Knowledge of data protection and digital safeguarding. Experience working directly with service users to inform service design. Key Deliverables Expansion of digital services to improve access and engagement. Growth of AI More ❯

renowned UK charity making a real difference in people's lives, looking to hire an Interaction Designer to join their growing digital team. This is a fantastic opportunity to design services and tools that directly support users. The Interaction Designer will design how users interact with digital products and services, mapping user journeys, shaping the design elements … Skills that are required for the Interaction Designer are: * Previous experience in a role as an interaction designer or as a UX/UI designer* Experience in usability testing, design systems & prototyping * Previous not-for-profit experience would be a bonus * Great communicator UX Designer/UI Designer/Service Designer More ❯

and Communities in Walsall Lead Commissioning for Children and Communities in Walsall is part of a new, integrated commissioning model that puts people and place at the heart of service design. Walsall Council is recruiting a Head of Children and Community Commissioning to lead commissioning across children's services, early intervention, community development, and the voluntary and community sector. … community development. Develop services that promote prevention, resilience, and independence. Work with providers and partners to ensure high quality, responsive services. Analyse data and market capacity to inform future service models. Champion innovation, quality assurance, and continuous improvement. Collaborate across sectors to deliver integrated, impactful support. We're seeking a strategic, collaborative leader with Proven experience in commissioning for More ❯

SITS Developer Analyst Permanent Location: Remote £50k Take a technical lead role in the development of student information applications, data integration, and work-flow design for a range of projects and other data integration services. You will assist in creating and developing strategies and standards for both new and existing service designs, ensuring that these process developments are More ❯