26 to 50 of 88 Service Design Jobs in London

is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people live, bank, shop, work … and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove of technology, data and insights powered by Accenture’s global capabilities. YOUR ROLE As a … Product Designer within our Design & Digital Products team, your strategic thinking and creative application will excite and empower.Delivering meaningful impact to our customers and our clients, you will collaborate alongside Strategists, Content Designers, Service Designers and Developers to inform change for good – building new ways of seeing and experiencing the world through compelling digital solutions. Our team comes More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Job Title: Product Manager – Insurance & Extended Warranty Services Location: London About the Role We are seeking a Product Manager for Insurance & Extended Warranty Services to lead the planning, product design, and full lifecycle management of insurance-related services across multiple product categories. This role focuses on building a competitive and customer-centric insurance ecosystem within Joybuy (by JD.com) European … driving both user satisfaction and business performance. Key Responsibilities Own the end-to-end product lifecycle for insurance and extended warranty services, from strategy and market research to product design, launch, and post-launch optimisation. Design and develop innovative service offerings across consumer electronics, home appliances, and other categories, defining pricing, coverage, and fulfilment processes in collaboration More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Job Title: Product Manager – Insurance & Extended Warranty Services Location: London About the Role We are seeking a Product Manager for Insurance & Extended Warranty Services to lead the planning, product design, and full lifecycle management of insurance-related services across multiple product categories. This role focuses on building a competitive and customer-centric insurance ecosystem within Joybuy (by JD.com) European … driving both user satisfaction and business performance. Key Responsibilities Own the end-to-end product lifecycle for insurance and extended warranty services, from strategy and market research to product design, launch, and post-launch optimisation. Design and develop innovative service offerings across consumer electronics, home appliances, and other categories, defining pricing, coverage, and fulfilment processes in collaboration More ❯

Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at office, 2 at home Duration: 06/08/2026 £420-437 per day inside IR35 MUST Have an active DV clearance Role Description: "As a service designer you'd be responsible for crafting the complete end-to-end experience of a new service … environment where DV level clearance is mandatory. Your role would be to optimise and enhance services to ensure they meet the needs of business. As follows: Define and implement service design strategies and methodologies across multiple projects and initiatives. Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider … roadmap. Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at More ❯

Knowledge/Experience You will need: Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and practice, proven experience in … and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings Ability to analyse and visualise user journeys and service flows Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have … a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings Basic understanding of html and css Experience of introducing positive change into working practices, teams or organisations Leadership and excellent communication skills; clear ability to collaborate and build useful relationships *Applicants must More ❯

VP Application Maintenance & Service Delivery WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional & proven VP of Application Maintenance & Service Delivery. You will be required to be onsite 3 days per week in London with … across the organisation. Key Responsibilities: Applications Ownership and Lifecycle Management Build a balanced view of cost and business criticality Drive simplification and consolidation across the estate Day-to-Day Service Delivery Major Incident and Recovery Management Regional and Business Alignment Governance and Service Performance Engagement Service Design, Transition and Readiness Continuous Improvement Leadership This is a … commercially savvy and astute, knowing how to work relationships to achieve desired and fair outcomes for all. Desirable Certifications: ITIL 4 Managing Professional or Leader TOGAF Foundation or Practitioner Service Integration and Management (SIAM) Foundation or Professional COBIT 2019, ISO 20000 AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert Certified Information Systems Security Professional (CISSP) Certified Change More ❯

VP Application Maintenance & Service Delivery WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional & proven VP of Application Maintenance & Service Delivery. You will be required to be onsite 3 days per week in London with … across the organisation. Key Responsibilities: Applications Ownership and Lifecycle Management Build a balanced view of cost and business criticality Drive simplification and consolidation across the estate Day-to-Day Service Delivery Major Incident and Recovery Management Regional and Business Alignment Governance and Service Performance Engagement Service Design, Transition and Readiness Continuous Improvement Leadership This is a … commercially savvy and astute, knowing how to work relationships to achieve desired and fair outcomes for all. Desirable Certifications: ITIL 4 Managing Professional or Leader TOGAF Foundation or Practitioner Service Integration and Management (SIAM) Foundation or Professional COBIT 2019, ISO 20000 AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert Certified Information Systems Security Professional (CISSP) Certified Change More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and … own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. … Primary responsibilities: Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and … own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. … Primary responsibilities: Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service More ❯

Requirement: 1 day per week Deadline: Close of business Thursday 13th November About the Role We’re looking for experienced Content Designers to join high-profile Central Government digital service teams. You’ll create and improve user-centred content that meets service standards and makes a real impact on millions of users. What You’ll Do Design … Apply and contribute to content principles and strategiesIdentify user needs and write clear, actionable user storiesCollaborate effectively with stakeholders across government and industry Take a strategic approach to content design, ensuring compliance with service standards Essential Skills Experience Government experience is critical – strong understanding of GOV .UK content standards and service design principlesHands-on experience with … GOV .UK publishing systems Expertise in content design, using insights and analytics to inform decisions Excellent stakeholder management and prioritisation skills Ability to work autonomously while contributing to a collaborative team Why This Role? Work on high-impact projects that improve public servicesJoin a forward-thinking team shaping digital experiences for millions Flexible base locations with 1 day per More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Title: Product Manager – Merchant After-sales Location: London, United Kingdom About the Role We are seeking a Product Manager – Merchant After-sales (B2B Platform Services) to lead the strategy, design, and optimisation of Joybuy’s merchant after-sales ecosystem across Europe. This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full … managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Title: Product Manager – Merchant After-sales Location: London, United Kingdom About the Role We are seeking a Product Manager – Merchant After-sales (B2B Platform Services) to lead the strategy, design, and optimisation of Joybuy’s merchant after-sales ecosystem across Europe. This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full … managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely More ❯

Permanent Opportunity - Service Designer - Banking - this role can be based in multi-locations across the UK. £35-45k p/a. A great opportunity to join a large global bank on a permanent basis as a Service Designer where you will be working with Senior & Principal Service Designers to improve customer journeys across both digital & offline … working with other teams closely, such as data & analytics and product, understanding what's happening in your market & keeping close to competitor trends. The ideal candidate: An understanding of Service Design methodologies, practices and processes Experience with Figma/Figjam Design tool would be advantageous Previous experience across financial services or a regulated environment would also be More ❯

experienced Senior UX Designer with strong Business Analysis capabilities to join a high-impact digital transformation programme within a secure government environment. This role will focus on the pilot design and delivery of a critical new system, with the potential to extend into the redesign of a further 9 systems based on pilot success. This is a unique opportunity … for a user-centred design expert who can confidently operate in secure, fast-paced environments, working at the intersection of business analysis, service design, and digital user experience. You will play a key role in gathering business and user requirements, translating them into actionable insights, and shaping intuitive, efficient digital interfaces that meet strict usability, accessibility, and … security standards. Key Responsibilities: Lead UX research and user-centred design activities throughout the full product lifecycle. Collaborate closely with stakeholders, developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

work with executive teams to define responsible, value-driven AI strategies and deliverable roadmaps that align with their business goals. Our work sits at the intersection of AI strategy, design, product management, technology and governance - helping clients identify genuine AI opportunities, prototype responsibly, and scale solutions safely. We’re now looking for an experienced Product Director to partner with … product strategy and vision for AI and data-driven initiatives across client projects. Define measurable outcomes, success metrics, and value propositions for AI products. Collaborate with cross-functional teams (design, data science, engineering) to define roadmaps and MVPs. Translate complex AI and data concepts into business terms for non-technical stakeholders. Support client workshops on AI opportunity mapping, prioritisation … capabilities (you don’t need to code, but understand the landscape is a bonus). Experience leading AI, data, or automation product initiatives — from discovery through delivery. Familiarity with design-thinking or service-design methodologies. Why Work With Sorai Work with forward-thinking clients and a multidisciplinary AI team. Engage in projects that combine AI strategy, product More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯

function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our customer hubs and sales operations aim for excellence in customer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially … with customers Determining and sharing GB commercial needs with product owners and other BPT business partners to ensure they are included in the product roadmap Collaborating with solutions and service teams to provide guidance on priorities, understanding status, removing impediments Defining a new business process to make our ways of working more efficient and customer centric Influencing the business … to a business with Big Data, bots, AI or IoT Skills/Experience we're looking for: Worked in or closely to a commercial organisation Understanding and passion for service design and customer experience Understanding of project management and agile practices Working on sales, data or change related projects and initiatives. Understanding of a mobile sales force Defining More ❯

frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment … drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Hands-on experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with cross-functional teams. Excellent stakeholder More ❯

frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment … drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Hands-on experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with cross-functional teams. Excellent stakeholder More ❯