51 to 75 of 177 Service Design Jobs in London

had been. Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy. The Role: As a Senior Product Manager, you can make your own contribution to Westminster's success. This … aligning it with council-wide strategies. You'll coordinate complex dependencies across departments, drive outcome-focused delivery, and work with multi-disciplinary hybrid teams - including user researchers, UX designers, service designers, developers, data analysts, delivery managers and product analysts - to productise the existing initiative and build ancillary data products as needed. As a growth product leader, you'll be … You have led multidisciplinary product teams and portfolios, managing the full product lifecycle from discovery through to large-scale delivery. With a deep understanding of agile methodologies, user-centred design, and service design, you know how to turn complex challenges into impactful, user-focused solutions. You've successfully scaled products from early prototypes to mature, widely adopted More ❯

system and solution architectures that meet the customer requirements and are compliant with Enterprise Architecture principles. Develop solution architectures which have a wider appreciation and coherence with both security & service architecture and cost or commercial constraints/requirements. Consult with customers to understand their concerns and develop hypothesis-based findings that can be customer tested and produce recommendations and … Blockchain. Basic understanding of business case development, project, and risk management. Knowledge of current application development tools and approaches. Awareness of industry trends and their impact on customer solutions. Service design and ITIL fundamentals, including change management. Have UK&I mobility to deliver engagements nationwide. Hold or be capable of obtaining Security Clearance to work with UK public More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT's ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

Role: Service design consultant - Pre-sales (SC Clearance) Rate: Outside IR35 Location: Remote - ad-hoc Farnborough Duration: 3 months initially Clearance: SC or DV clearance required Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service model for a solution. This includes the development … the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities: Core competencies, knowledge, and experience Mastery of ITILv3 or v4 preferably with certification Extensive experience as a senior/lead Service … and present low to medium subject matters in a clear and concise manner Ability to determine the critical success factor of delivery 1. Responding to enquirers Confirming current support service solutions. Assisting in sales qualification through evaluation of requirements against options. Validating solution specification. Identifying cost elements for delivery and support of solution. 2. Sales Responsible for service More ❯

Service Designer - UX - GDS - Government - User Stories - DV Clearance - inside IR35 - Up to £700 per day - Hybrid working Location: London/North West - Hybrid working 3 days onsite Rate: Up to £700 per day (inside IR35) Security Clearance: Enhanced DV Clearance (EDV) Required Duration: 6+ months Role overview My client is urgently seeking a DV Cleared Service Designer More ❯

Service Designer - UX - GDS - Government - User Stories - DV Clearance - inside IR35 - Up to 700 per day - Hybrid working Location: London/North West - Hybrid working 3 days onsite Rate: Up to 700 per day (inside IR35) Security Clearance: Enhanced DV Clearance (EDV) Required Duration: 6+ months Role overview My client is urgently seeking a DV Cleared Service Designer More ❯

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to … shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into … scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate More ❯

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to … shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into … scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate More ❯

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to … shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into … scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate More ❯

UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed … research. -? Ability to fluidly and confidently work in ambiguous situations. -? Provide leadership in challenging situations through clarity, tact and diplomacy. -? Ability to identify and communicate the commercial impact of design decisions. -? Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. -? Visual thinking, proof of concept … etc. -? An understanding of technology. EXPERIENCE -? Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. -? Design processes, agile development and lean UX. -? Working collaboratively in an interdisciplinary team. -? Creating omnichannel experiences ?" cross-platform and cross-device solutions. -? Ability to define key metrics More ❯

The team you'll be working with: Tangity is Part of NTT DATA, with design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity. What … you'll be doing: We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them as a core offering that places us among the top-tier providers in these fields. You will collaborate closely with … our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design and technology teams, you will deliver innovative employee, customer, and user experiences. As both a hands-on practitioner and coach, you will craft compelling and well-considered products & services More ❯

disciplines to innovate and create great solutions for our Defence and Security Clients. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Service Designers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services. Your role will include: Planning and executing user research … and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings into well-designed products and services … lifecycle, ensuring that user needs and preferences are considered at every stage. Staying up to date with the latest trends, tools, and methodologies in user research and user-centred design, constantly evolving your craft to maximise impact, pace and value. Connect to your skills and professional experience All applicants must UK security clearance to Developed Vetting level. We are More ❯

Senior UX Researcher ?" Holborn London Our Client are design thinkers solving business challenges with mission critical digital solutions that weave technology and human experiences into meaningful and economic outcomes. A global team and part of a larger digital engineering company providing service to different sectors. Currently, looking to recruit in to the London offices a UX researcher. The … position is to conduct UX research and workshops, consult clients on product strategy and act as a user and design advocate within development teams. Assist UX & service design consultants in research, workshops, client and user engagements and testing. Conduct stakeholder research, user research, market research, and user tests. Facilitate workshops and provide client advice in challenging ... … complex technical and business requirements into compelling UX strategies. Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. Act as a design and UX advocate internally and externally. Experience · Minimum Bachelor’s degree or equivalent. · UX researcher with over 3 years work experience working for respected clients as a UX researcher More ❯

Lead UX Architect ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. … We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯

Hi! We're Manyone Manyone is a strategic design consultancy blending strategy, creativity, and technology to help businesses navigate what's next. We're growing our London team. If you're passionate about crafting meaningful digital experiences-and thrive in collaborative, fast-paced environments-then we'd love to meet you. About The Role We're looking for a … UX Designer with experience in service design and research to join our multidisciplinary team and help create experiences that are as seamless as they are impactful. You'll work at both strategic and detailed levels - mapping services, shaping journeys, designing interfaces, and bringing them to life through polished digital execution.From research and workshops to wireframes and prototypes, you … ll help design services and products that are grounded in real user needs and aligned with business goals. This is a role for someone who enjoys zooming out to see the system and zooming in to craft the detail. What You'll Do Map user journeys, service blueprints, and ecosystems to design services that work across digital More ❯

Finance areas, but you will understand how to make the transformation successful from a business perspective. This role is a blend of stakeholder and project management, solution and process design and change management with a focus on supporting Finance teams and the wider business through their transformation journey. Description of role: Advise clients on Finance service design and operating model changes resulting from technology and automation deployment. Act as assurance partner for the CoA/ES/EDM design squad. Support delivery of design deliverables including Common Service Data Model (CSDM). Lead workshops, facilitate decision-making, and support vendor selection. Develop transformation roadmaps and implementation plans. Provide subject matter expertise in the … deployment of finance technology from functional, organisational, and change perspectives. Guide clients through design of automation and technology solutions aligned to strategic design principles. Map and document finance processes, especially in R2R. Support broader R2R and reporting design efforts across multiple design squads. Identify and mitigate risks related to technology implementation. Collaborate with technical teams to More ❯

Finance areas, but you will understand how to make the transformation successful from a business perspective. This role is a blend of stakeholder and project management, solution and process design and change management with a focus on supporting Finance teams and the wider business through their transformation journey. Description of role: Advise clients on Finance service design and operating model changes resulting from technology and automation deployment. Act as assurance partner for the CoA/ES/EDM design squad. Support delivery of design deliverables including Common Service Data Model (CSDM). Lead workshops, facilitate decision-making, and support vendor selection. Develop transformation roadmaps and implementation plans. Provide subject matter expertise in the … deployment of finance technology from functional, organisational, and change perspectives. Guide clients through design of automation and technology solutions aligned to strategic design principles. Map and document finance processes, especially in R2R. Support broader R2R and reporting design efforts across multiple design squads. Identify and mitigate risks related to technology implementation. Collaborate with technical teams to More ❯

Finance areas, but you will understand how to make the transformation successful from a business perspective. This role is a blend of stakeholder and project management, solution and process design and change management with a focus on supporting Finance teams and the wider business through their transformation journey. Description of role: Advise clients on Finance service design and operating model changes resulting from technology and automation deployment. Act as assurance partner for the CoA/ES/EDM design squad. Support delivery of design deliverables including Common Service Data Model (CSDM). Lead workshops, facilitate decision-making, and support vendor selection. Develop transformation roadmaps and implementation plans. Provide subject matter expertise in the … deployment of finance technology from functional, organisational, and change perspectives. Guide clients through design of automation and technology solutions aligned to strategic design principles. Map and document finance processes, especially in R2R. Support broader R2R and reporting design efforts across multiple design squads. Identify and mitigate risks related to technology implementation. Collaborate with technical teams to More ❯

a presence in external test communities and regularly share learning work closely with leads across the Digital, Data and Technology professions to champion quality guide test team members to design test strategies (which may involve more complex and larger scale delivery) manage communications between projects to control integration and dependencies About us At Moorfields, we provide more than just … career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes … and control tools. Contribute to the development of quality assurance test standards, policies and procedures. Contribute to ensuring enterprise architecture is scalable through test assurance. Contribute to innovation and service improvement through new and emerging technologies (such as AI & Machine Learning) in the quality assurance testing process. Functional testing Advise on up-to-date functional testing techniques. Assess and More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯

welcome candidates with either blended experience across delivery and sales/growth, or a specialism in strategic business development, provided it's grounded in real understanding of how digital, design and data can improve place and the built environment and public outcomes. Responsibilities Delivering Growth Lead the identification, pursuit, and conversion of new opportunities across one or more domains … planning, housing, energy/net zero, transport or environment. Secure a minimum of £1m+ annual revenue via consultancy, technology or design-led projects. Cultivate relationships with senior decision-makers and stakeholders across public, private and third sectors. Develop go-to-market strategies in collaboration with cluster and sector leads, marketing, and delivery teams. Shape and deliver compelling pitches and … proposals for complex (£1-10m+) programmes. Position TPXimpacts full-service capabilities, from agile delivery and service design to digital platforms and infrastructure data. Account and Project Delivery and Leadership Act as strategic advisor to key accounts; maintain high levels of trust with clients. Support transition from sales to delivery, ensuring delivery teams are equipped with insights More ❯

direction, critique, and mentorship. · Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey. What You Bring · 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles More ❯

direction, critique, and mentorship. · Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey. What You Bring · 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles More ❯

direction, critique, and mentorship. · Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey. What You Bring · 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … of the fastest-growing IT consulting businesses globally. Bridge the gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Adaptability and Problem-Solving: Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach More ❯