76 to 100 of 103 Service Design Jobs in London

methods to help us deeply understand the people using our platform, which includes both tradespeople and homeowners, across marketplaces. In this role, you'll design and execute research that combines behavioural and attitudinal insights to shape the way we build products and deliver value to our customers. This is … on, high-impact role at the centre of product development. You'll work across teams to ensure user perspectives are reflected in business and design decisions, and you'll lean into data to drive clarity and confidence in what we build next. You'll be part of our experienced … multidisciplinary UX team (design, research, content, and service design), collaborating closely with product, data, and engineering. Together, we strive to build simple, intuitive, and effective experiences in a space that's complex and constantly evolving. What you'll be doing Conduct quantitative and qualitative research to uncover More ❯

and technology, now and for generations to come. About the CX Practice You will be part of the wider CX Practice operating within the Design team. The Design team collaborates across various sectors within the CX Practice as well as other practices within Smart Platforms and the wider … Eviden network on customer projects. The Design team comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. Our team is forward-thinking in anticipating the future … representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach. We appreciate members who can contribute to our growth and help us remain in sync with current industry trends. More ❯

and technology, now and for generations to come. About the CX Practice You will be part of the wider CX Practice operating within the Design team. The Design team collaborates across various sectors within the CX Practice as well as other practices within Smart Platforms and the wider … Eviden network on customer projects. The Design team comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. Our team is forward-thinking in anticipating the future … representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach. We appreciate members who can contribute to our growth and help us remain in sync with current industry trends. More ❯

meet the customer requirements and are compliant with Enterprise Architecture principles. Develop solution architectures which have a wider appreciation and coherence with both security & service architecture and cost or commercial constraints/requirements. Consult with customers to understand their concerns and develop hypothesis-based findings that can be customer … case development, project, and risk management. Knowledge of current application development tools and approaches. Awareness of industry trends and their impact on customer solutions. Service design and ITIL fundamentals, including change management. Have UK&I mobility to deliver engagements nationwide. Hold or be capable of obtaining Security Clearance More ❯

value -Product & Experience managers help our clients to navigate the end-to-end journey from concept to release and beyond, working alongside Business stakeholders, design and delivery teams to ensure products and services being developed meet the business' objectives. By looking across the entire product lifecycle, from strategy and … concept, through design, delivery, release and scale, we can support our clients in a multitude of ways to add long term value. Our specialists combine the skillsets of creative designers and strategic consultants, flexing accordingly to the situation but never losing sight of the end outcomes. About EY Seren … indispensable member of our Product & Experience Management team, you'll learn from some of brightest minds in the industry, working alongside the best in Service Design, Strategy, Research, Insight and Technology. Your Key Responsibilities - Work across a diverse range of Product & Experience Management engagements, shaping new product strategies More ❯

roadmap delivery, making sure the team operates effectively and sustainably. Support incident management, helping maintain system reliability and ensuring engineers are confident in handling service health. Line manage and mentor engineers, supporting their career development, providing feedback, and fostering high performance. What the team say "Working at Accurx means … highly user-centric business, in a multidisciplinary team, where you are used to collaborating closely with other engineers as well as product, UX and design and commercial, to deliver value to users. You have a strong business mindset, and can work closely with technical and non-technical stakeholders across … have experience working with outsourced teams. You understand best practices around monitoring and alerting systems. You have an understanding, or experience, of Domain Driven Design and microservices architecture. You are able to input into the technical choices of the Integrations team, are comfortable taking part in conversations around systems More ❯

user experience journey across all interactions. As part of the team, you'll have the ability to directly impact overall strategy and implementation of service design. You're truly at the center of it all. You have the opportunity to shape everything. As well as shaping the product, the … Mobile brand itself and how we communicate is ever-evolving. You will have the opportunity to contribute to marketing initiatives and flex full-stack design skills from product design, marketing and brand design and any illustrations needed to support this. We're growing fast and we're … looking for someone exceptional to join our design team. The projects we are working on are amazing, and we're looking for a talented Product Designer to meet the exciting technical challenges we face. If you're an intelligent and highly ambitious product designer with an entrepreneurial bug, this More ❯

are looking for a Senior User Researcher (FTC) to join a hugely impactful project. You will be part of a team alongside a Senior Service Designer and Lead UCD practitioner to shape the organisations future competency in performing one of its key tasks. From a Research perspective, this means More ❯

are looking for a Senior User Researcher (FTC) to join a hugely impactful project. You will be part of a team alongside a Senior Service Designer and Lead UCD practitioner to shape the organisations future competency in performing one of its key tasks. From a Research perspective, this means More ❯

love helping teams solve customer problems. As an Engineering Manager of one of our Product teams, you'll work closely with your product and design counterparts to lead the team responsible for a specific set of capabilities within the Accurx product. You'll collaborate with diverse stakeholders across the … your team owns and how they fit into our wider technical landscape. Shape the team's vision, goals, and priorities in collaboration with Product, Design, and Engineering stakeholders. Set the strategic direction for your team, using both your technical expertise and the team's knowledge to ensure impactful delivery. … approach to system health, monitoring, and alerting. Promote best practices for quality, tech debt management, and roadmap delivery. Support incident management and ensure reliable service operations. Line manage and support engineers, understanding their strengths, development areas, and aspirations. Provide feedback, growth opportunities, and maintain a high-performance culture. What More ❯

Are you an experienced Account Director with experience in UX, CX or Service Design? Do you have an epic sense of adventure? Have you ever considered swapping the grey skies of the UK for year-round tropical sunshine? This is a unique opportunity to relocate to Manila, Philippines … and lead client relationships at an ambitious and fast-growing digital agency who specialise in UX and Service Design. You'll be the key point of contact for global clients, ensuring the seamless delivery of cutting-edge web and app design projects. If you’re passionate about digital … you’ll: Own client relationships, ensuring projects meet expectations from concept to delivery. Identify and drive revenue opportunities within key accounts. Work closely with design and delivery teams to translate client needs into clear project briefs. Oversee project scope, budgets, and timelines, preventing scope creep. Review all deliverables for More ❯

Are you an experienced Account Director with experience in UX, CX or Service Design? Do you have an epic sense of adventure? Have you ever considered swapping the grey skies of the UK for year-round tropical sunshine? This is a unique opportunity to relocate to Manila, Philippines … and lead client relationships at an ambitious and fast-growing digital agency who specialise in UX and Service Design. You'll be the key point of contact for global clients, ensuring the seamless delivery of cutting-edge web and app design projects. If you’re passionate about digital … you’ll: Own client relationships, ensuring projects meet expectations from concept to delivery. Identify and drive revenue opportunities within key accounts. Work closely with design and delivery teams to translate client needs into clear project briefs. Oversee project scope, budgets, and timelines, preventing scope creep. Review all deliverables for More ❯

to facilitate quick, secure, and reliable transactions. This is a Business Analyst role focused on Network Expansion. Key responsibilities include supporting and completing key service integration activities, gathering and interpreting business requirements, and identifying and building improvements to Visa's cross-border network offering. What we expect of you … teams) and external partners to gather, clarify, and communicate business requirements. Analyze partner specifications and data mapping across various accounts partners, contributing to API service design and assess their impact on business processes. Identify and document key requirements for integrating new partners, enabling our operations team to manage More ❯

Job Description: Digital Product Designer As a Digital Product Designer, you will design products for business banking, focusing on the end-to-end onboarding journey and future enhancements. Your responsibilities include writing user stories and business cases, approving builds, and reviewing code. Collaboration with Lead Engineers and Solution Architects … success in this role. To succeed, you should have experience with: Backlog management and prioritisation Jira and Confluence Technical product ownership Complex stakeholder management Service design, business cases, and roadmaps Agile working This role can be based in Knutsford or London. Purpose of the Role Manage and develop … change through Barclays execution teams, and make key decisions throughout the product lifecycle. Ensure outcomes for customers, colleagues, and the bank are met through service level agreements, regulatory compliance, risk management, and controls. Accountabilities Develop customer-centric strategies and solutions. Serve as Subject Matter Expert within the Product/ More ❯

with public cloud environments (Azure preferred), distributed systems (such as Kubernetes), and infrastructure as code. You understand best practices for monitoring, alerting, and maintaining service health in high-performing teams. You are knowledgeable about modern software practices, including CI/CD, testing, and operational effectiveness throughout the delivery lifecycle. … You can contribute to technical decisions, participate in discussions on system and service design, and help inform architectural choices. You are able to identify key data that informs decisions on team performance, work priorities, and success metrics. You are delivery-focused, experienced in agile teams, and can create More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have a dedicated Client Experience Transformation function, responsible for understanding client and colleague needs, evolving … project management skills. Experience with change management and driving adoption. Strategic, customer-centric mindset. Microsoft Certified: Dynamics 365 Fundamentals is a plus. Experience in service design methodologies is a plus. Our benefits We offer a wide range of benefits including retirement tools, education reimbursement, health and well-being More ❯

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design More ❯

build robust data APIs and business intelligence (BI) tools that power the B2B operations of our company. In this role, you will: You will design and implement product features working as part of a multi-functional team using agile methodologies and “ you build it, you run it ” approach. Work … e.g., Git). Experience or interest in working with processing large volumes of data. Very passionate about learning, especially in the areas of technology, service design patterns and system architecture. Be self-motivated with drive and good organisational skills to work to challenging deadlines. Critical thinker, expected to More ❯

build robust data APIs and business intelligence (BI) tools that power the B2B operations of our company. In this role, you will: You will design and implement product features working as part of a multi-functional team using agile methodologies and “you build it, you run it” approach. Work … e.g., Git). Experience or interest in working with processing large volumes of data. Very passionate about learning, especially in the areas of technology, service design patterns and system architecture. Be self-motivated with drive and good organisational skills to work to challenging deadlines. Critical thinker, expected to More ❯

Us JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology … corporate.jd.com/Position Summary: JD.com, a leading global e-commerce company, is seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers shopping journey … on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities: Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping. Partner with Product Managers to understand and define customer problems and to build testable hypotheses More ❯

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … Stakeholder Collaboration: Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Promote Innovative Thinking: Encourage and lead the design and implementation of forward-thinking solutions that drive customer and business impact. Navigate Risk Effectively: Proactively identify, assess, and manage risks and issues, maintaining … and insight. Nice to have: Discovery & Alpha Project Involvement: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. GDS Familiarity: Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications A degree or equivalent qualification More ❯

the use of a large relational database, as well as experience with NoSQL. You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. You can debug More ❯

the use of a large relational database, as well as experience with NoSQL. You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. You can debug More ❯

Sandbox environments to test updates and backup/restore processes. Liaise with business change programmes to ensure appropriate maintenance windows are built into the Service Design. Maintain and prepare data for monthly reports on the update status of the Server Estate. Identify services suitable for automatic deployment of patches More ❯

Lead Service Designer £600-£640/day (Inside IR35) 4-Month Contract - Scope for extension Remote – Occasional travel to a London office We are representing a global consulting firm who are looking for a Lead Service Designer to join their central Design practice for an interim engagement. … You will be working on a project in the HR & People function and will need to analyse the service experience across systems, processes and policies, with a focus on back-stage work. We are looking for: Good experience as a Senior or Lead-level Service Designer Experience in More ❯