76 to 100 of 139 Service Design Jobs in London

facing digital consultations and doctor-facing decision making tool. Role Purpose We are looking for an experienced, outcome-focused UX Designer/Researcher to lead user research and experience design across our digital healthcare products. This is a hands-on, end-to-end role focused on understanding and improving how patients, clinicians and other users engage with our services … manage user research in an established Product led business. You will collaborate closely with Product Managers, Clinical Teams, Data Analysts and Engineers to explore user needs, test hypotheses, and design research-led experiences that deliver measurable value. You’ll bring the right research methods to the table, champion evidence-based decision-making, and help shape impactful, patient-first solutions … across web and service touchpoints. This is not a UI/visual design role. Your focus will be on user flows, service journeys, insight generation, behaviour patterns, and solving real user problems through thoughtful experience design — not pixels. Key Responsibilities Research strategy and Execution Develop the roadmap for research activities aligned with business objectives and product More ❯

Service Management Analyst - £300 - £350 Per Day - Remote I am currently looking for a Service Management Analyst with strong experience in ServiceNow and payroll-related IT services to support a major business separation programme at a leading consumer company. You will be working closely with internal teams and external suppliers to ensure service continuity, effective handover, and … clean separation of key IT services-particularly those linked to payroll and HR systems. Key Responsibilities Act as a Service Management SME for payroll-related services, ensuring processes are well-defined, documented, and transitioned effectively. Collaborate with HR, IT, and 3rd party vendors to manage the split of ServiceNow-based services. Maintain service integrity and user experience throughout … the separation project. Support service design, readiness, and transition into BAU. Ensure service reporting, SLAs, and operational support models are separation-ready. Work across incident, problem, change, and request processes, ensuring continuity pre- and post-separation. Skills Proven experience as a Service Management Analyst or similar role in complex environments. Strong hands-on knowledge of ServiceNow More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

a successful team and systems with one direct report to achieve the business objectives across new and growth areas. Key Responsibilities: Leading and scaling the UX function - setting up design systems, accessibility standards etc from scratch. Working with the Senior Management Team - making cases for more design resources and continuously measure, track and share the value on an … a Head of or Lead in a fast growing business Experience leading teams of both designers and user researchers Experience setting up accessibility standards from scratch Information architecture, content design and personas Experience with service design Good taste in product design Worked on localisation projects Experience across both web and app and B2B and B2C Healthcare More ❯

ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type … in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base working. … services providing job satisfaction that is second to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of software More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and … delivery scope, establishing measurable goals and tangible milestones Establishing and maintaining project or delivery timelines and ensuring completion on schedule Diagnosing delivery problems, initiating action to improve quality of service/delivery and monitoring, and reporting on our service provision Managing risks, assumptions, issues, dependencies, and opportunities Taking ownership of senior level issues or escalation, identifying paths to … Foundation or Practitioner PMP, Prince II or APM Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things More ❯

development of Tier-1 Connectivity services for Alexa Cloud that enable connectivity between Alexa enabled devices (Echo, Smart Home etc.) and Alexa. Key job responsibilities You will lead the design, development, testing and deployment of cross team projects, meet with stakeholders, drive execution, and mentor junior engineers. You will be an independent technical leader, capable of working on your … Alexa. You will lead projects to streamline team processes and create mechanisms to effectively deliver projects A day in the life You will be the technical leader responsible for service design, development, and operations. You will brainstorm new ideas and work on forward looking architectures and design with Principal Engineers and other Senior Software Engineers. You will … architect, analyze, design, develop, test, and deploy software features and fix defects. You will participate and lead in sprint planning and daily scrum, break down technical work, identify technical blockers, and navigate solutions. You will mentor team members. You will partner with your managers, other technical leaders across the org to achieve a desired technical consensus. You will author More ❯

+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across … initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services … across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical More ❯

+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across … initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services … across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical More ❯

Service Designer - UX up to £650/day (Outside IR35) London - On-site (5 days/week) We're looking for a Service Designer with strong UX experience to support a major Defence programme . This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys. Key Responsibilities: Design end-to-end services across multiple channels. Map and improve user journeys based on research and operational needs. Work closely with developers, researchers, and Defence stakeholders. Clearly communicate design decisions to technical and non-technical audiences. Requirements: Strong background in service and UX design, ideally within Defence or secure settings. Skilled in service mapping (e.g. More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout … appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: • Timely answering of support queries from multiple channels • Promptly escalating issues to the relevant party to ensure progression • Communicate relevant updates in daily 'stand ups' and as … Responsibilities: • Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. • Maintain awareness of all relevant Service Level Agreements • Deliver a high standard of customer service for all support queries • Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers. • Undertake server patching More ❯

Permanent employee,Full-time Remote (Ireland) Your mission Shape the Future of Innovation. Native is one of the world's leading independent design and innovation consultancies. With 25 years of experience leading transformational change for global brands across Europe and the US, we're now looking to grow our network within the Irish market. We're hiring aBusiness Development … doors and build relationships with world-class clients - particularly in health, pharma, med tech, and beyond. This is a rare opportunity to help shape the growth of a respected design studio that fuses industrial design, digital experience, and engineering under one roof. You'll work closely with our Design Strategy and Leadership team to identify, engage and … just a networker - you're a builder. Someone who thrives on spotting opportunities, making meaningful connections, and seeing things through. You likely bring: Proven experience winning new business in design, innovation, or med tech sectors. Strong written and verbal skills , with the ability to create compelling, structured proposals. Strategic thinking and commercial awareness - understand where design adds value. More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

The role is a member of the Technology Platforms leadership team and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers. Apply today via the link below or contact for more information. About the team The core of the global technology department's mission is to provide stable, reliable … and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around … technologists based predominantly in the UK, Singapore and increasingly in the US. What you will do The role has accountability for the platforms' design, capacity, performance and cost; and is empowered to take decisions to meet the required outcomes. The role also defines the strategy and roadmap for the platforms, managing the prioritisation of demand to ensure that the More ❯

the path and position Liberty Blume as a ProcureTech innovator. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced, demanding service design/delivery environment. Relevant experience gained from a leading procurement technology company or a leading in-house procurement CoE team would also be beneficial. There will be More ❯

Network Architect £600 - £700 per day - Inside IR35 Hybrid - London DV Cleared About the Role Our confidential government client requires an experienced Network Architect to lead the design and delivery of strategic network solutions. This is a high-impact role within a complex, secure environment, where your architectural expertise will support national security priorities. Key Responsibilities Deliver high-level … and cabling plans Collaborate with multiple stakeholders including: Local IT teams Other Government Departments (OGDs) System owners and integrators Drive end-to-end system thinking including: LAN/WAN design and implementation WAN provisioning and circuit dependencies Network security and encryption technologies (e.g., cryptos) Dependencies on EUDs, storage, and power systems (UPS) Work across the full system delivery lifecycle … Service Design, Transition, Acceptance, and into Live Collaborate with Service Architects on Assurance and Gate Reviews Analyse technical requirements and develop fit-for-purpose solutions Conduct impact assessments and risk evaluations of architectural decisions Lead on technical governance, guidance, and assurance activities Act as the primary technical PoC for networking and associated infrastructure Mentor junior team members More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Configuration and Development - Deliver high-quality ServiceNow configurations and customisations aligned with assigned user stories and platform best … practices. Design Participation - Contribute technical insight during story refinement and solution design discussions, helping ensure technical feasibility and early issue identification. Platform Standards - Follow established development standards, naming conventions, and guidance to maintain consistency and quality across the codebase. Team Collaboration - Work effectively with Architects, Business Analysts, Testers, and Administrators to clarify requirements, manage dependencies, and resolve issues More ❯

support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons. A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based … service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets. The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the … future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026. This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You More ❯

with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is … believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers More ❯

and ensure execution of any contracting policies, procedures and guidelines. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced, demanding service design/delivery environment. Relevant experience gained from a commercial legal and/or a leading procurement technology company or a leading in-house procurement CoE team. Understanding … that enhance the broader procurement and commercial ecosystem, ensuring alignment in delivery and minimizing redundancy or gaps in functionality. Client Enablement: Collaborate with commercial/pre-sales teams to design compelling solution proposals and implementation plans. Participate in client engagements, define best practices and support clients in implementation of those if requested . Innovation and AI Enablement: Evaluate and … support implementation of innovative technologies, including agentic AI, to enhance contract review, negotiation, risk flagging, and metadata extraction. Lead the functional design and implementation of intelligent contract features, ensuring they are fit-for-purpose and deliver business value. Change Management: Lead change management for CLM-related initiatives. Ensure high user adoption through effective communication, training, and stakeholder engagement. Develop More ❯

benchmarking and delivering actionable sourcing insights to drive continuous value creation. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced service design/delivery environment. Relevant experience in a leading procurement technology provider, in-house procurement Centre of Excellence, or a strategic sourcing function. Familiarity with commercial terms and … that enhance the end-to-end sourcing experience and ensure alignment, efficiency, and functional completeness across the procurement ecosystem. Client Enablement: Collaborate with commercial/pre-sales teams to design compelling solution proposals and implementation plans. Participate in client engagements, define best practices and support clients in implementation of those if requested. Innovation and AI Enablement: Evaluate and support … the implementation of innovative sourcing technologies, including agentic AI, to enhance sourcing event creation, supplier engagement, bid analysis, and decision-making. Lead the functional design and rollout of intelligent sourcing features, ensuring they are purpose-built and deliver measurable business value. Proactively scout the market for emerging tools and capabilities to keep the sourcing ecosystem at the forefront of More ❯

driving force behind the modernisation of critically important systems for M&S, as we scale. As a technical leader, you will be collaborating with multiple multi-functional teams to design, build, and maintain the software that powers our fulfilment operations: order and returns management, fulfilment optimisation, stock management, in-store fulfilment and collections, supplier and carrier management. Your expertise … of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that … support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include: Lead technical excellence from design to operations and launch of core product features or strategic programmes Drive technical direction and influence our overall strategy informing decisions on both Technology and Product investments as well More ❯

driving force behind the modernisation of critically important systems for M&S, as we scale. As a technical leader, you will be collaborating with multiple multi-functional teams to design, build, and maintain the software that powers our fulfilment operations: order and returns management, fulfilment optimisation, stock management, in-store fulfilment and collections, supplier and carrier management. Your expertise … of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that … support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include: Lead technical excellence from design to operations and launch of core product features or strategic programmes Drive technical direction and influence our overall strategy informing decisions on both Technology and Product investments as well More ❯