26 to 50 of 72 User Research Jobs in London

User Researcher | Outside IR35 | Hybrid | London | ServiceNow | 3 month minimum | I’m currently supporting a large UK organisation on a major transformation programme. They’re looking for a User Researcher to lead hands-on research across workflow-heavy, enterprise ServiceNow journeys (including portals, catalogues, knowledge and automation … . The role sits within an agile delivery team and has a strong focus on translating user insight directly into backlog decisions, design improvements and service outcomes. It is a hybrid role but only 1 day per month in London.Requirements Planning and running qualitative and quantitative user research ...

focused on building and owning the end-to-end UX workflow: transforming validated product hypotheses into intuitive, high-quality interaction designs that meet real user needs. You'll focus on translating well-defined product problems into clean, usable, component-based designs. You'll work closely with PMs and engineers … also help strengthen our philosophy of simplicity by applying core UX principles to improve usability across the product. Key Responsibilities Design execution & craft Translate user needs and validated product ideas and requirements into wireframes, flows, and polished UI components Own the design process from concept through handoff to engineering ...

Role: Senior User Researcher Rate: £550 - £575 p/d (Via Umbrella) Location: Remote (1-2 days a week Canary Wharf) Duration: End of November 2026 We are looking for highly capable Senior User Researcher to lead user-centred research across complex digital services. This role … Technical & Delivery Expectations: * Experience working in Agile, product-focused delivery environments You will collaborate closely with multidisciplinary teams, contribute to sprint ceremonies, and ensure user insights directly shape product and service decisions. * Alignment with DDaT Senior User Researcher standards You will lead research activities, guide teams ...

Senior User Researcher Location: London - remote - occasional travel to London office Duration : 9 Months UMBRELLA ONLY Key Skills. At this role level, you will: ensure that teams take a user-centred, evidence-based approach to service design and delivery develop and assure good user research practice … advocate for agile working adapt how you design and conduct research to respond to the complexity of the product environment understand the strategic decisions the team needs to make so you can design appropriate research influence decisions about priorities and agile processes in the team Experience operating ...

Contract: Senior User Researcher Location: Hybrid (UK-based) Contract Type: Contract Day Rate: £500 p/d, Outside IR35 Duration: End of March About the Role Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad … collaborate closely with external partner organisations and stakeholders. This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up. Key Responsibilities Lead user research activities across Discovery and Alpha. Work collaboratively with Triad consultants, client ...

will join a people-focused digital consultancy delivering user-centred services across the UK public sector. The organisation values collaboration, inclusion, and work-life balance, and actively supports continuous learning and professional development through access to training, modern design tools, and supportive multidisciplinary teams. The consultancy works closely with … GOV.UK standards . You will work within agile, multidisciplinary teams alongside researchers, developers, product managers, and stakeholders. Role Responsibilities Design intuitive, accessible, and user-centred digital interfaces aligned to the GDS Service Manual and GOV.UK Design System . Produce low- and high-fidelity wireframes, visual designs, and interactive prototypes ...

drive engagement. Key Responsibilities Lead the end-to-end design process across mobile apps, web, and portal experiences. Translate complex financial products and user needs into simple, intuitive customr journeys. Produce high-quality UX artefacts including user flows, journey maps, wireframes, and prototypes. Create polished UI designs aligned … brand guidelines and design systems. Collaborate closely with Product Managers to shape requirements and prioritise user needs. Identifity and utilise AI for the design process and introducing AI into customer journeys Work with Engineering teams to ensure designs are feasible, well implemented, and meet quality standards. Conduct and incorporate ...

Senior User Researcher - NHS - Remote - £560/day (Inside IR35) - 6-Month Contract We are seeking an experienced Senior User Researcher to lead and align user research activities across multiple NHS teams. This fully remote , 6-month contract role focuses on ensuring user-centred, evidence ...

Lead User Researcher - Banking 6-Month Contract - Inside IR35 - up to £540 per day London based - hybrid working - 3 days a week office based Banking sector - must have previous banking experience We are seeking an experienced and proactive User Researcher to join our team at mid-senior level. … ideal candidate will bring proven experience working in a design-led environment, with a strong understanding of design processes, ways of working, and how research can best support designers and cross-functional teams in their decision making. Key Responsibilities: Lead and deliver end-to-end research across multiple ...

Data Architects ensure that data is managed properly through data landscaping, data cataloguing, data design, and data standards. You will bring a pragmatic and user-centered approach to data architecture, ensuring that data architecture, governance, processes and technologies meet the needs of users and stakeholders. In this role … organisation strategy and goal Analyse client data landscapes, document current-state data systems, and conduct Data Maturity Assessments, mapping data assets, information flows and user needs Design interoperable data models and solutions to meet client needs, advising on selection and implementation of data products and tools Develop data standards ...

Security) London - Hybrid £60,000 - £72,000 + package Applicants must hold sole British nationality for Security clearance requirements. Currently in search of a User Experience Consultant to join a leading cyber security consultancy operating across key phases of their UCD methodology being the primary advocate … user applying your strong understanding of UX best practice. We are keen to speak with designers with experience of delivering AI products or AI features to help shape the next generation of government digital services. What you'll do as a Senior UX Designer: Work as a UX practitioner ...

experienced UX/UI Designer to join a multidisciplinary team. The Role: Design and wireframe screens for a Salesforce-based SaaS platform Support user research and usability testing activities Collaborate closely with product, research and engineering teams Translate complex requirements into intuitive user experiences What Theyre ...

sponsor to deliver successfully on a client project Support delivery colleagues in raising issues quickly Confidently communicate the value of service design and user-centered design approaches in digital design Support business development activities led by others such as bids and client pitches/presentations Adapt rapidly to constructive … Line manage other designers About You Professional knowledge and experience Essential Able to partner and work with clients to build, grow, develop UCD Capability User centred design and agile ways of working, working through the entire design process, from user research to creating, testing and rolling ...

worked in government environments and is confident operating within GDS standards. The Role You will play a key role in designing clear, accessible, and user-centred interactions for public services. Working within multidisciplinary teams, you will help shape intuitive digital services that meet user needs while aligning with … government standards and policy requirements. Key responsibilities include: Designing and iterating user journeys, task flows, and interaction patterns for digital services within a large UK government organisation Applying interaction design principles across complex, multi-channel services Creating wireframes, prototypes, and interaction models aligned with the GOV.UK Design System Collaborating ...

cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery of features and enhancements. Contribute strategically and hands-on to optimise dashboard delivery … stakeholders. Lead on prioritisation with stakeholders on product requests for our Data teams Product and Data Sense Demonstrate strong product judgment by deeply understanding user needs, behaviours, and pain points. Ensure data products are built on a solid data foundation by bringing a strong technical, analytical, and data-driven ...

that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights … into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive ...

experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction , ensuring scalability, governance, and alignment with product strategy and business goals. … Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility ...

additional experience in mobile design. You will lead initiatives from concept through to launch, collaborating with researchers, product managers, and engineers to deliver user-centric solutions in a fast-paced, high-visibility environment. Key Responsibilities Define product requirements and solutions in partnership with PM and Engineering. Focus on user needs, mental models, and define UX across publisher tools and ecosystems. Develop user journeys, mockups, prototypes, and end-to-end specifications. Partner with User Researchers to test and validate design concepts. Collaborate with engineering to ensure designs are implemented to spec and solve technical challenges creatively. Required ...

customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather … workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence ...

government environments and is confident operating within GDS standards . The Role You will play a key role in creating clear, accessible, and user-centred content for public services. Working within multidisciplinary teams, you will help ensure content meets user needs while aligning with government standards and policy … design principles across complex, multi-channel services Writing clear, concise, and accessible content in line with the GOV.UK style guide Collaborating with product managers, user researchers, service designers, and developers Using evidence, user research, and data to inform content decisions Ensuring content meets GDS standards, accessibility requirements ...

Designer to support a key initiative focused on improving subscription and product-movement experiences. You'll work hands-on across discovery, UX, UI, and research to deliver customer-centric designs that drive commercial outcomes. What you'll do Lead discovery and user research around pricing, subscriptions … experimentation. What you'll need Strong digital product design experience (e-commerce or SaaS ideal). End-to-end UX/UI capability, from research to delivery. Skilled in Figma, prototyping, and facilitation. Understanding of freemium models, pricing strategies, and conversion focused design. Excellent communication and cross-functional collaboration ...

candidate-facing products and inspire a culture of design excellence. What You'll Do Lead, mentor and grow a small design team. Deliver elegant, user-centred product experiences across web and mobile. Champion UX and UI best practices, from research through to polished design. Oversee and evolve … Design System and reusable UI patterns. Collaborate with Product, Engineering, and Marketing to deliver innovative solutions that meet both user and business needs. What We're Looking For 7+ years' hands-on UI/UX experience with a strong digital portfolio. Expert in design tools (Figma/Sketch, Adobe ...

think: Notion, Zapier, Airtable) to make us faster and more efficient. Founder support & special projects: Own whatever’s most important: from recruiting coordination, to research, to prepping investor materials. You’re the glue. User research & product input: Join user calls, synthesize insights, and help shape ...

context and depth to project work, accelerating delivery and insight. Nice to have: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree ...

Role OverviewWe're looking for a User Researcher to join Nest’s Customer Experience team and help shape the future of our products and services. In this role, you’ll dive deep into the behaviours, needs, and pain points of our members, employers, and partners, bringing rich insight … evidence into every stage of our design process. Working closely with Service Design, UX/UI, Product, and Data & Insight teams, you’ll lead research across the full customer lifecycle, turning complex findings into clear, actionable recommendations that drive inclusive, user-centred experiences. If you're naturally curious ...