ClientSuccessSpecialist-Cards London/WestEnd(Hybrid) Permanent Salarycirca£45,000 PurposeoftheRole: SterlingWilliamsareworkingalongsideagreatfintechfirmbasedintheWestEndwhoareseekingaclient-facing,RelationshipClientSuccessSpecialisttoactastheprimaryoperationalpointofcontactforourkeybusinessverticalsTheCustomerSupportSpecialistisresponsiblefordeliveringhigh-quality,day-to-daysupporttoclientsusingourcardproducts.Theroleactsastheprimarypointofcontactforcard-relatedqueries,incidents,andclientguidance,ensuringtimelyresolution,clearcommunication,andaconsistentclientexperienceinlinewithregulatoryandschemerequirements.ThisrolesitswithintheClientSuccessteamandworkscloselywithCardsOperations,Payments,Compliance,andProducttoresolveissuesefficientlyandescalatewhererequired. KeyResponsibilities Clientsupport&servicing Actasthefirstandprimarypointofcontactforallcard-relatedclientqueries(issuance,usage,limits ...