19 of 19 Customer Engagement Jobs in Manchester

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

JOB TITLE: Customer Journey Manager, Data - Credit Cards Platform LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate … Customer Journeys with an emphasis on technology and integration. This specific role is to support the Data team within the Cards Platform. This is a growing, team with a remit to support Acquisition and Customer Engagement targets for the Bank. The CJM is responsible for understanding and optimising the end-to-end customer experience, ensuring customer … and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectives Insight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions. Cross- Functional Collaboration: Work closely with various functions such as Data Engineering to ensure data solutions are seamlessly integrated aligned More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … role. Responsibilities: Manage the retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline You'll be targeted on renewal, retention, and key customer objectives with a focus on advocacy. Create, identify and qualify selling opportunities by maintaining regular contact with your clients. Grow the accounts in your client portfolio through cross-and More ❯

Our client are a fast growth business. They are now looking for a CRM Executive to join the team Job Description: Primary focus on customer email, SMS and push campaigns including newsletter, promotional activity and referral. Campaign ownership from start to nish including planning, delivery and analysis. Responsible for the whole email creation process, including some basic image and … and delivery best practices, responsible for accurately collating and articulating design briefs to creative colleagues. Own campaign QA testing (content and technical) as well as managing deployment via the Customer Engagement Platform. Manage customer segment and selection process from de ning targeting approach to writing data selection briefs through to delivery of campaigns. Report on segment volumes More ❯

include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others. Scope: If you are someone who thrives at the intersection of logistics, technology, and customer solutions If you enjoy building systems from the ground up-from vision through to delivery If you are passionate about crafting winning solutions for commercial tenders, turning complex RFQs … into clear, compelling responses that solve real customer problems If you can navigate complexity, influence stakeholders, and turn market trends and customer needs into scalable solutions then we would love to connect with you . We are looking for a Senior Global Product Manager to lead the continuous innovation Lead Logistics systems. This is your chance to play … Excellence, Digital and IT to deliver solutions that decrease our cost to serve. Engage directly with customers to understand their logistics and supply chain requirements. Translate market trends and customer's needs into actionable product features and enhancements. Present solutions and proposals to customers in a clear, structured manner. Commercial Support Create compelling content and materials to support RFPs More ❯

workshops and gaining process approvals Identification and quantification of process improvements e.g. opportunities for efficiencies, system change/automation, use of additional data, governance and reporting Understanding and mapping customer journeys, identifying pain points and opportunities for improvement Ensuring that Business Requirements are fully developed, documented and prioritised with acceptance criteria Ensuring that Business Requirements are analysed fully, with … appropriate engagement from the business teams including the review of current processes and data sources to ensure that they align with the business or project objectives Lead the business analysis activities including working with client and third-party supplier business analysts and technical teams, as appropriate, ensuring project governance is adhered to and that the management of BA tasks … the strategy where required Highly competent with documenting training material and delivering the training where required Responsible for identifying and submitting client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams for increased sales opportunities Requirements c. 5+ years experience in a Business Analyst role, ideally within a financial institution, telco or utilities provider More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

We are looking for a skilled Dynamics 365 Support Consultant to join our Managed Services team. You will provide 2nd/3rd line support to a diverse customer base, ensuring timely and professional resolution of issues in line with agreed service levels. Reporting Line You will report to the Support Team Lead as part of a collaborative and growing … Dynamics 365 competencies. Experience in either - Manufacturing, Finance, Supply Chain, WMS Technical knowledge: SQL Server, performance investigation, SSRS reports, Logic Apps, Azure, BI Services. Personal Attributes Excellent communication and customer engagement skills. Ability to work under pressure and meet deadlines. Eagerness to learn and stay up to date with industry-specific D365 functionalities. Collaborative, supportive and inclusive team More ❯

segmentation. Analyse web and app performance, user journeys, and conversion trends. Support B2B analytics to understand and grow the value of partner relationships. Design models and analysis that drive customer engagement and business growth. Build and automate insightful BI dashboards and reporting. Identify and onboard new data sources with the technology team. Deputise for the Head of Data More ❯

segmentation. Analyse web and app performance, user journeys, and conversion trends. Support B2B analytics to understand and grow the value of partner relationships. Design models and analysis that drive customer engagement and business growth. Build and automate insightful BI dashboards and reporting. Identify and onboard new data sources with the technology team. Deputise for the Head of Data More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

Friday, 8:00am – 06:00pm flexibility) Overview As our Ecommerce Graphic Designer , you will be responsible for creating visually engaging digital assets that enhance our website’s performance, support customer engagement, and drive online sales. This role will play a key part in supporting our trading and communication plan by producing high-quality creative assets that drive engagement … Strong grasp of brand identity, visual storytelling, and digital design principles, with the vision to evolve and strengthen the brand as it grows. Ecommerce Focus – Familiarity with ecommerce platforms, customer journey stages, and performance-focused design. Organisational Skills – Capable of managing multiple design requests, adeptness to work to short timescales, prioritising deadlines, and working both independently and collaboratively. Communication More ❯

Friday, 8:00am – 06:00pm flexibility) Overview As our Ecommerce Graphic Designer , you will be responsible for creating visually engaging digital assets that enhance our website’s performance, support customer engagement, and drive online sales. This role will play a key part in supporting our trading and communication plan by producing high-quality creative assets that drive engagement … Strong grasp of brand identity, visual storytelling, and digital design principles, with the vision to evolve and strengthen the brand as it grows. Ecommerce Focus – Familiarity with ecommerce platforms, customer journey stages, and performance-focused design. Organisational Skills – Capable of managing multiple design requests, adeptness to work to short timescales, prioritising deadlines, and working both independently and collaboratively. Communication More ❯

within a critical infrastructure team. The role involves building bespoke software solutions and delivering advanced capabilities to meet operational needs. The position operates in a hybrid model, with regular customer engagement (typically bi-weekly). Key Responsibilities Implement software solutions, including design, development, and testing Work with a wide range of technologies, specialising in open-source libraries and …/7 counselling helpline and employee assistance program Flexible working: city-centre offices with flexitime and remote working options Career growth: assigned career coach to guide development Social engagement: regular team socials, summer events, and annual awaydays Onsite allowances: support for lunch and drinks Reference: AMC/DRI/PD Postcode: M2 1AB #dari More ❯

Dynamics 365/Power Platform Engineer Lynx Recruitment are partnered with a leading consultancy to assist in helping them find a Microsoft Dynamics/Power Platform Engineer. Requirements: Customer Engagement (CE) experience beneficial Can still to be hands-on with configuring and extending D365 CE. Ideally, you will be on the cusp of moving into the architecture space More ❯

technical issues. We’re looking for someone who can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach. This hybrid role follows a 07:00 – 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility … Day to day, you will: Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in … a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation More ❯

multiple languages and cultures. With our cutting-edge work and state-of-the-art approaches, our AI and cloud-based solutions have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is unapologetically committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer More ❯

AI Lead Consultant Contract: 6 months initial engagement IR35: Outside IR35 Rate: DOE Location: Hybrid to Manchester - ideally 1-2 days a week The Role We're seeking an AI Lead Consultant to accelerate large-scale AI transformation within a global organisation. This role blends strategy and delivery - shaping the AI agenda, driving adoption, and ensuring pilots evolve into … impactful, scalable solutions. Reporting to the Global Director of Data & AI, you'll be the link between business vision and technical execution, embedding AI into core operations and customer engagement. Key Focus Define and activate high-value AI use cases aligned to business strategy. Build frameworks and playbooks for adoption and scaling. Oversee the end-to-end lifecycle of More ❯