Service Desk Supervisor
- Location
- Manchester, England, United Kingdom
would be t o provide Supervision for the team members in SJT, Reading, Birmingham and Leeds. To provide guidance, 121, performance management, reporting, CSAT, Customer Support and Leadership. Oversee daily Operations, training and guidance, liaison between end users, IT and Senior management, aligning with IT service delivery and Industry … Techs across multiple sites Experience of managing & motivating teams to meet service level commitments Data analysis and able to identify trends leading to change Customer engagement & stakeholder management dealing with escalationsConflict management People and team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL ...