outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability to handle multiple tasks More ❯
Specification Education/Qualifications Essential VMware Certifications and/or ability to demonstrate equivalent knowledge, skills and experience University Degree or equivalent, recent experience; MCSE; Desirable Prince 2 Foundation ITIL Qualification Citrix Certification and/or ability to demonstrate equivalent knowledge, skills and experience Experience Essential Managing a core infrastructure environment that includes VMware, Netapp, Citrix XenApp/XenDesktop and … virtualisation; Monitoring and producing reports related to infrastructure performance, status and availability; Work closely with suppliers to resolve problems and build new solutions. Desirable Experience of working in an ITIL Service Management environment Project Management Experience. Skills Essential Practical and working knowledge of Microsoft Office Products at an expert level, including Word, Excel, Visio and Project. Specialist technical skills in More ❯
to performance targets, policies, and control standards Provide essential online security advice and guidance About You A-Level (or equivalent) qualification or relevant experience Strong understanding of Microsoft products ITIL Foundation qualification or ITIL experience (beneficial) Experience working on an IT Service Desk or in End User Support (beneficial) Strong communication and customer service skills Excellent attention to detail Ability More ❯
and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive to proactive. What You Bring: • ITIL 4 qualified with experience applying ITIL in complex, multi-supplier environments.• Strong understanding of service value streams and service pillars, with a track record of delivering measurable improvements.• Hands-on More ❯
and suppliers, driving knowledge sharing and best practices. • Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive to proactive. What You Bring: • ITIL 4 qualified with experience applying ITIL in complex, multi-supplier environments. • Strong understanding of service value streams and service pillars, with a track record of delivering measurable improvements. • Hands-on More ❯
