26 to 35 of 35 ITIL Jobs in Manchester

Network Engineer

Hiring Organisation
First Point Group
Location
Manchester Area, United Kingdom
troubleshooting and documentation skills Ability to work independently in onsite customer environments Desirable Skills Experience in large enterprise or global infrastructure environments Knowledge of ITIL-based operational processes Cisco or VMware certifications (preferred ...

Junior Service Delivery Analyst

Hiring Organisation
Vermelo RPO
Location
Salford, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
senior review. Continuous Improvement & Learning Support service improvement initiatives through data gathering and analysis. Participate in process reviews and improvement activities. Develop knowledge of ITIL practices and the IT service lifecycle. About you: Strong attention to detail and organisational skills. Good written and verbal communication skills. Analytical mindset with … data. Strong time management and prioritisation skills . Desirable Exposure to IT service environments (e.g. service desk, operations, analyst role). Basic understanding of ITIL concepts or working towards ITIL Foundation. Experience using IT service management or ticketing tools. ...

Service Desk Manager

Hiring Organisation
Evolve Business Group
Location
Wigan, Greater Manchester, United Kingdom
Employment Type
Permanent
Salary
£48000 - £50000/annum
role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee … achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. ...

Head of End User Services

Hiring Organisation
NICE – The National Institute for Health and Care Excellence
Location
Manchester, M1 3BN, United Kingdom
Salary
£66582.00 to £77368.00
user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issues.o Manage complex supplier relationships … relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Education/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role, with ...

Incident Analyst

Hiring Organisation
eTeam
Location
Manchester Area, United Kingdom
days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with … working in financial services indus try- Strong incident background and experience of Incident Management in enterprise transformat ion- Understanding of Problem Managem ent- ITIL v3 or V4 accredi ted- Knowledge of any incident tracking system such as Service Now- Excellent excel ski lls- Reporting skills desira ble **Soft Skill ...

Infrastructure Engineer

Hiring Organisation
Rocasa Consulting Limited
Location
Oldham, Greater Manchester, North West, United Kingdom
Employment Type
Temporary
Salary
£33.64 per hour
efficiently Maintaining and optimising Cisco and Fortinet technologies Monitoring infrastructure performance and ensuring service availability Contributing to infrastructure projects and service improvements Working within ITIL-aligned processes to deliver high-quality IT services Helping to safeguard business-critical systems and data What We're Looking For Strong networking and security … Essential Qualifications Cisco CCNA, Fortinet NSE4, or equivalent certification Educated to GCSE Level or above Desirable Qualifications Computer Science degree or equivalent industry experience ITIL Foundation Certificate ITIL Intermediate Certificate Operational Support & Analysis Module (training can be provided) Why Apply? This is an excellent opportunity to join a highly professional ...

Infrastructure Engineer

Hiring Organisation
ROCASA Consulting
Location
Chadderton, Oldham, Lancashire, England, United Kingdom
Employment Type
Temporary
Salary
£31.45 - £33.64 per hour
efficiently Maintaining and optimising Cisco and Fortinet technologies Monitoring infrastructure performance and ensuring service availability Contributing to infrastructure projects and service improvements Working within ITIL-aligned processes to deliver high-quality IT services Helping to safeguard business-critical systems and data What We're Looking For Strong networking and security … Cisco CCNA, Fortinet NSE4, or equivalent certification Educated to GCSE Level (Level 2) or above Desirable Qualifications Computer Science degree or equivalent industry experience ITIL Foundation Certificate ITIL Intermediate Certificate – Operational Support & Analysis Module (training can be provided) Why Apply? This is an excellent opportunity to join a highly professional ...

Service Delivery Manager

Hiring Organisation
ConnexAI
Location
Manchester Area, United Kingdom
channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

Service Management Consultant

Hiring Organisation
Mexa Solutions LTD
Location
Manchester, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
£70,000 - £85,000 per annum
basic Hybrid – Manchester Your new opportunity.... Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world. As the Service Management Consultant, you’ll: Lead and mature Major Incident, Problem, Change, and Release … working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations. What you’ll bring... Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment. Credibility in front of customers and being comfortable ...

2nd Line Infrastructure Engineer

Hiring Organisation
LIMA Networks LTD
Location
Salford, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £45,000 per annum
offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting … keeping to strict customer SLA’s Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned technologies Certified to ITIL Foundation or higher Experience delivering backup and disaster recovery planning, testing and improvements Experience ...