51 to 75 of 77 ITIL Jobs in Manchester

workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably More ❯

PowerShell or Python to automate workflows and reporting. Clear communicator with the ability to explain complex issues to varied audiences. Comfortable working autonomously and collaboratively within service-led frameworks (ITIL desirable). Perks & Benefits 25 days’ annual leave plus bank holidays, with flexible buy/sell options Additional day off for your birthday Life assurance at 4x salary Health and More ❯

implementing, and managing complex IT infrastructure Expert level knowledge of enterprise networking principles and technologies (Up to CCNP Level) Must have cloud experience ideally in AWS Strong understanding of ITIL process If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer: Notwithstanding any guidelines given to level of experience More ❯

working partnerships with Service Transition on major bid opportunities Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice ITIL certification The other stuff we are looking for We'd also love you to bring; Puts the customer at the heart of all decisions, sees the world through their eyes More ❯

implementing, and managing complex IT infrastructure Expert level knowledge of enterprise networking principles and technologies (Up to CCNP Level) Must have cloud experience ideally in AWS Strong understanding of ITIL process If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as More ❯

projects including upgrades, integrations, and migrations. Creating, maintaining, and updating internal records, registers, and technical documentation. Engaging with vendors for procurement, support escalation, and warranty matters. Operating within the ITIL framework , following best practices for incident, request, and change management. What does our ideal candidate look like? You will recognise that IT is a customer service industry and prioritise delivering … who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. Essential Qualifications ITIL Foundations Certification Tertiary qualification in Information Technology, or related discipline Experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, cloud, apps) Hands More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

connectivity. Managing and monitoring hybrid cloud integrations and troubleshooting related incidents. Responding to and resolving incidents in a 24/7 wafer fabrication environment, adhering to strict SLAs and ITIL-based procedures. Contributing to continuous improvement initiatives by identifying automation or optimisation opportunities within the data centre. Collaborating with global teams across multiple time zones to ensure seamless handovers and … . Ability to manage and coordinate with third-party vendors for the resolution of Severity-1 incidents. Experience liaising with IT security teams for vulnerability mitigation. Strong knowledge of ITIL processes; ideally ITIL-certified. Excellent communication, collaboration, and prioritisation skills. Eligibility to work in the United Kingdom without the need for visa sponsorship. Desirable skills: Familiarity with hybrid cloud solutions More ❯

projects including upgrades, integrations, and migrations. Creating, maintaining, and updating internal records, registers, and technical documentation. Engaging with vendors for procurement, support escalation, and warranty matters. Operating within the ITIL framework , following best practices for incident, request, and change management. What does our ideal candidate look like? You will recognise that IT is a customer service industry and prioritise delivering … who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. Essential Qualifications ITIL Foundations Certification Tertiary qualification in Information Technology, or related discipline Experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, cloud, apps) Hands More ❯

to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires your … employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager. Experience and a proven track record in managing projects. Stakeholder Engagement & Communication - Strong interpersonal skills to More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelor s degree in Computer Science, Information Technology, Electrical … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward Base salary of More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelors degree in Computer Science, Information Technology, Electrical Engineering … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward Base salary of More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelor's degree in Computer Science, Information Technology, Electrical … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward - Base salary of More ❯

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella Hybrid August/September start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong … ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event & Configuration … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯

business objectives. Be results focused, able to make pragmatic decisions and deliver at pace. Exceptional stakeholder management and the confidence to influence and challenge constructively. A solid grasp of ITIL principles (ITIL certification desirable). Good understanding of project methodologies (SCRUM, Agile, Waterfall, DevOps, Kanban etc.). What you'll get in return: 25 days' holiday + Bank Holidays + More ❯

services/applications and acceptance into service. The Service Delivery team consists of a diverse team of people specialising in all the service management and technical management practices of ITIL V4 (or the 4 functions of ITIL V3) We pride ourselves on being a high performing team with great colleagues. What we're looking for from you: ITIL V3 or … not essential Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners. IT Service Management - Knowledge of ITSM best practice i.e. ITIL Communication - Effective collaboration in a global organisation. Strong interpersonal skills to enable collaboration and handle escalations and complaints. Reporting - Good data analysis to create reports, using the data to present More ❯

Full-time (Permanent) £73900 - £77900 per annum + £21,700 Manchester Published on 8 August 2025 Deadline 22 August 2025 As part of the DDaT's innovative SAS Level 2 (L2) Support Team, you will contribute to real-time monitoring More ❯

you will play a key role in keeping our site wide networks running without interruption to our manufacturing capability. You will leverage strong technical expertise across Cisco technologies and ITIL practices to maintain secure and highly available network services across the site. You will collaborate across teams locally and globally to deliver continuous improvements that enhance resilience, and you will …/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and as part of a team Eligibility to work in the United Kingdom without the need More ❯

as Mysql, MongoDb or Redis and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and More ❯

and scalability in service design documentation. Required Skills & Experience: Proven experience in service design, service architecture, or IT service management. Strong understanding of service mapping methodologies and frameworks (e.g., ITIL, TOGAF). Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar. Excellent analytical, documentation, and communication skills. Ability to work cross-functionally with technical and non-technical teams. … Preferred Qualifications: Certification in ITIL, Service Design, or Enterprise Architecture. Experience with cloud infrastructure and hybrid environments. Familiarity with CMDB and service catalog tools. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted More ❯

team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned processes across the service lifecycle, including the transition of new services. You will be responsible for managing major incidents and must be confident in dealing with senior stakeholders and … also be responsible for the ongoing development of the IT service management tool and exploring opportunities to implement this for other internal service functions. To succeed, you should be ITIL qualified at a Manager or Managing Across the Lifecycle level, or have equivalent experience. How to apply Please submit your CV and supporting statement via our recruitment portal by 10am More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯