26 to 30 of 30 ITSM Jobs in Manchester

a clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS Solutions Architect, AWS Certified Engineer), with excellent communication skills and More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing … the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance … upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and More ❯

Lead to oversee multi-site IT Service Desks across six locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee … Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance … teams to ensure rapid resolution; support problem management in implementing remedial actions. Must-Have Skills Budget and cost management ITIL v3/v4 certification ITSM service request management Hands-on experience with ServiceNow Products Stakeholder management across senior levels Vendor selection, negotiation and performance oversight More ❯

IT Service Desk Lead/ITSM Implementation Manchester – Hybrid, 2 days in the office (M1 Postcode) £350 - £400 (Inside IR35) Contract to 31st March 2026 Morson Group are working with a public sector organisation to recruit a highly capable and hands-on Service Desk Transformation Lead to deliver two strategic … initiatives within their Digital, Information & Technology (DIT) team: 1. Implementing recommendations from a recent review of the Service Desk. 2. Replacing the current ITSM platform with Atlassian Jira ITSM, ensuring a seamless and value-driven transition. Key Responsibilities: • Design and formalise SLAs and define 1st/2nd/3rd line … Procedures (SOPs), including triage, incident, and problem management, Service request and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to reflect the designed new ITIL processes and a service catalogue. • Significant knowledge and experience of using the ITIL framework and More ❯