1 to 21 of 21 SLA Jobs in Manchester

line of support regarding any IT related Requests or incidents. The Aim is to deliver world class service, maintain a high first-time fix SLA and perform first initial triage on Requests/Incidents that are raised. What will make you successful in the role? Service Desk experience preferable Office365 more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

and develop high levels of customer service to support the organisation s operational teams. Requesting, removing, and aligning information in line with within agreed SLA s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

Champion a unified approach across the organisation for operational efficiency and collaboration. * Ensure compliance with quality, safety, and environmental standards. Maintain high standards of SLA and KPI compliance in support and project delivery. * Analyse operational data to identify areas for improvement. * Optimise end-to-end processes to drive revenue. * Develop more »

will include service reviews, performance monitoring and resolving any issues. Profile Good knowledge of IT service and application delivery, as well as successful service level agreement accomplishments Demonstrable experience of Service Delivery Manager roles within an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and more »

team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and SLA targets. Oversee ticket queues for prompt issue resolution. Handle escalations for complex or high-priority problems. Ensure customer satisfaction through effective issue resolution. Keep customers more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication more »

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »

and procedures and UKVI regulations Complete all relevant documentation, pre departure checks and interviews as required Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner Ensure quality data is recorded onto the BSC more »

embedding our long-term Heat Network and renewables strategies. It's a varied and challenging role with a number of well-defined KPI and SLA's to deliver in a high profile area of the business. What we're looking for We're a customer-focussed organisation so we know more »

and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a first point of contact to colleagues, problem solve and support users more »

Development Funding Administrator , we are looking for someone to: Ensure all data entry and notation of systems is accurately completed accurately and within agreed SLA for all new transactions Support members of the Development Funding team in the collection, production and management of information and paperwork related to funding, valuations more »

Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »

and planned platform initiatives. Establish controls around capacity management, using the various inputs in terms of new projects/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balanced scorecard or similar framework. SKILLS & EXPERIENCE REQUIRED more »

week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

or Financial services industry knowledge. Making it happen Together. Job responsibilities: Provide leadership to the infrastructure team, including monitoring of internal KPI's and SLA's, carrying out 121 s and providing input to staff performance reviews, development plans and training requirements. Ensure the team provide Infrastructure services in all … testing in conjunction with Business Change, Technology teams and other stakeholders. Ensure vulnerabilities, Pen Test/audit findings are managed and resolved within agreed SLA s. Manage the team including providing coaching and support, supporting performance review with the infrastructure manager, objective setting etc. Promote a team culture and resolving more »

the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA s are met in the most economic way. Have a solid understanding of customers SLA requirement more »

and AMS environments Proficient in creating and managing high-quality Statements of Work (SOWs) from proposals Able to review and critique Service Level Agreement (SLA) regimes and KPI-based contracts BENEFITS 24 days holiday Paid birthday day off Paid volunteer day Holiday buy & sell Bupa private healthcare 5% employer matched more »