23 of 23 SLA Jobs in Manchester

support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts More ❯

service coverage from 8:00am to 6:00pm Ability to undertake shift working including out-of-hours, weekend and Public Holidays as required Desirable Commercially adept at contract/SLA negotiation Driving License/Car Owner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

knowledge, skills and expertise; Is able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying More ❯

Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯

answering our business clients` calls and logging them onto thet System.. To take responsibility for all first line calls assigned, and follow them through to resolution. To maintain clients SLA agreements with Customers. To liaise with other members of the team and communicate issues and escalations to Senior Team Members. To make outgoing courtesy calls regarding any new software updates More ❯

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans More ❯

Your career progression is our priority. Team Player : Bring positive vibes, great teamwork, and contribute to a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

longevity of contractual terms Ability to negotiate ensuring the very best price is obtained at all times Regular and effective communication with the rest of the team to ensure SLA, KPI s and delivery dates are achieved Produce detailed quotations and reports for new and existing customers Identify competitor users within the field and keep a detailed log Complete all More ❯

individuals eager to build a successful career. Day-to-Day Responsibilities: Deliver exceptional service levels to clients at all times. Respond promptly and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

individuals eager to build a successful career. Day-to-Day Responsibilities: Deliver exceptional service levels to clients at all times. Respond promptly and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates. Maintain good relationships with clients according to their Service Level Agreement (SLA). Update time and notes on internal CRM system. Skills, Knowledge & Expertise 3+ years of experience in a customer service/call centre role. desirable experience Ability to effectively communicate More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Liaise with the relevant internal teams including development and implementation Maintaining strong relationship with external and internal … customers Creating and maintain supporting documentation for internal use DAILY TASKS: Logging support tickets from customers in our ticketing system Tracking and responding to tickets within our SLA Raising development tickets for defects and change requests Working with all areas of the business to contribute to the improvement of the product based on customer feedback Helping to test new software More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

The Role B usiness Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯

Are you ready to kick-start your career as an IT apprentice? Clever IT, a leading managed service provider based in Horwich, is offering a fantastic opportunity to become an integral part of their growing team. Prided on the fact More ❯

Ecommerce Marketplace Executive Rochdale – Office Based Competitive salary & benefits Our Client, a rapidly expanding ecommerce business in the homewares sector are looking to recruit an Ecommerce Marketplace Executive to join their small, friendly team in Rochdale. With a strong presence More ❯