19 of 19 SLA Jobs in Manchester

internal teams. Strong analytical, troubleshooting, and problem-solving abilities. Self-motivated with the ability to work independently and manage competing priorities. Experience working within SLA driven support environments. Strong organizational skills and attention to detail. Demonstrated ability to learn new technologies, systems, and processes quickly. Collaborative team player with ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

support, maintenance and delivery of the server infrastructure and associated technologies.**Main Duties and Responsibilities:*** Working on Incidents and tasks based on SLA* Maintenance of the Infrastructure estate including patching, updates, fault finding.* Planning and remediation of obsolete infrastructure on the platform.* Work with other teams to diagnose complex issues. ...

India. What will you be doing? Service Management & Operations: Own the IT service across incident, request, problem, and change management, including SLA definition. Coordinate major incident responses, use telemetry data to eliminate recurring root causes, maintain an accurate view of software entitlements/spend, and hold third-party vendors ...

operational excellence. Excellent communication, coaching, mentoring, and stakeholder management skills. Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. Proactive, accountable, and customer-focused leader ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

automation and system enhancements Drive consistency in operational processes Key Performance Indicators Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with ...

with a sense of urgency to minimise business impact with clear stakeholder communication throughout Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence; Manage deployment of prevention of reoccurrence mitigations across the estate. Ability ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

uphold our reputation for excellence. Key Role Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times. Providing the very best service levels to our clients at all times. Carry out repairs to the reported device, provide support and regular ...

deliverables, proactively resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements Lead sales opportunities developed both directly through our Commercial team or through our strategic technology ...

manage cases to utilise information for customer reports, to provide insightful and intelligent recommendations Facilitate recovery, following the resolution of incidents Work to SLA’s and KPI’s Document and close resolved security incidents according to agreed procedures #J-18808-Ljbffr ...

campaigns. Based in Manchester or London, you will translate agency briefs into operational realities, manage tagging and pixel implementations, monitor SLA, and drive data‐driven improvements to deliver superior outcomes. #J-18808-Ljbffr ...

success Good communication with Operations Teams top ensure clean process for contract creation and completion Ensuring a success rate of a minimum 95% on SLA’s set by management What you will do Pro-actively prepare and quote upcoming Microsoft anniversaries and renewals Microsoft EA/ESA/SCE/…/OVS quotes 60 days before renewal date Cross reference Microsoft portals to ensure no anniversaries or renewals are missed Achieve minimum quotes SLA’s targets set by management What we expect of you Educated to A-Level/GCSE or equivalent will be considered Minimum 12 months Microsoft ...

tagging to real-time performance optimization and post-campaign reporting . Impact Metric: Success in this role means achieving full campaign delivery within SLA, maintaining target account margins, and delivering exceptional campaign performance over the next 12 months . What You’ll Bring Execution & Flawless Delivery … operations and campaign trafficking, ensuring all pixel implementations, 3rd-party tags, and DSP configurations meet strict SLA and compliance guidelines . Review and analyze key operational inputs—such as daily impression pacing, viewability rates, and engagement metrics to optimize real-time campaign performance . Maintain data integrity and platform accuracy ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade-offs. AI-Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross-functional stakeholder management. Thrives as a high-impact sole contributor; proactive, accountable ...