1 to 25 of 38 ITIL Jobs in Merseyside

CCIE, CompTIA Network+, CompTIA Server+, CompTIA Security+, MCSA/MCSE, Cisco Certification) preferred. Project management and IT framework trainings and certificates including PMI, PRINCE2, ITIL, COBIT an asset. Extensive working knowledge of core technologies: network, servers, storage, data center, firewall, data protection, virtualization, active directory, authentication, video surveillance, cloud and More ❯

SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services More ❯

tools. ● Exposure to implementation and maintenance of privileged access management solutions. ● Linux troubleshooting experience a plus. ● Experience with troubleshooting Windows, Mac and ChromeOS ● MCP, ITIL, CompTIA, CDRE Certifications an asset ● A passion for discovering the answer to never-before-seen complex puzzles and questions. ● Thrives working in a high-stakes More ❯

degree/qualification Windows (10 & 11 knowledge) Office 365 Active Directory Some Azure Desirable skills as Second Line Support Engineer Microsoft certifications SCCM Migrations ITIL FS, Banking This is an exceptional Junior/Graduate Support Engineer opportunity to work with a leading company, with great rates and longevity on offer. More ❯

working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have More ❯

of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security More ❯

of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security More ❯

during the hyper-care period by taking ownership of complex incidents or tickets Mentoring two engineers and demonstrating best practices Option to introduce lightweight ITIL-aligned processes Support the IT Manager with Standard Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point More ❯

Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and Infrastructure. Execute and document changes More ❯

experience in a computing discipline and qualified to degree level. Someone who operates with a sense of urgency, committed to delivering results. Knowledgeable of ITIL disciplines (would be an advantage) Holding a full, clean driving license. What we offer to the successful Service Delivery Manager: Salary More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have More ❯

Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If More ❯

Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If More ❯

tools Exposure to implementation and maintenance of privileged access management solutions. Linux troubleshooting experience a plus Experience with troubleshooting Windows, Mac and ChromeOS MCP, ITIL, CompTIA, CDRE Certifications an asset A passion for discovering the answer to never-before-seen complex puzzles and question Thrives working in a high-stakes More ❯

understanding of business processes and how they can be supported and improved by technology. Desirable Qualifications: Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent More ❯

understanding of business processes and how they can be supported and improved by technology. Desirable Qualifications: Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent More ❯

Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical More ❯

plus. Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP. Other Requirements Willingness to travel as required Fluent in French (nice to More ❯

management. Key Words: IT Support Analyst/IT Service Desk/Desktop Support/Microsoft 365/IT Business Services/Technical Support/ITIL Foundation/IT Systems/User Support/IT Hardware/IT Software Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome More ❯

management. Key Words: IT Support Analyst/IT Service Desk/Desktop Support/Microsoft 365/IT Business Services/Technical Support/ITIL Foundation/IT Systems/User Support/IT Hardware/IT Software Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome More ❯

assess impact and urgency of issues and prioritise accordingly Ability to independently manage workloads and regularly report back on progress to management Knowledge of ITIL and industry best practices Ability to document procedures to assist other team members in performing tasks The following is desirable but not essential Citrix XenDesktop More ❯

management. Key Words: IT Support Analyst/IT Service Desk/Desktop Support/Microsoft 365/IT Business Services/Technical Support/ITIL Foundation/IT Systems/User Support/IT Hardware/IT Software Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome More ❯

infrastructure tasks to reduce manual effort Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and More ❯