26 to 26 of 26 Mentoring Jobs in Merseyside

procurement. Own and enforce IT ticket triage, prioritisation, SLAs, and ensure timely resolution of support issues. Act as the primary escalation point for Tier 2/3 technical issues, mentoring the IT team to upskill their capabilities. Manage studio network infrastructure, including VLAN configurations, VPNs, site-to-site routing, and client-specific network requirements. Ensure robust endpoint management (Windows patching … and network security) Experience with IT ticketing systems and workflow management. Excellent problem-solving skills, capable of resolving Tier 2/3 technical issues. Strong leadership skills with experience mentoring and developing IT teams. Exceptional organisational and communication abilities. Desirable : Experience with ServiceNow or similar ITSM platforms. CompTIA A+ or equivalent certification. Cisco CCNA or equivalent networking knowledge. ITIL Foundation More ❯