Senior Service Desk Analyst (2nd Line)
- Location
- Leicester, England, United Kingdom
incidents and helping to keep service standards high. Alongside the technical side of the role, you'll mentor colleagues, share your knowledge and drive continuous improvement. It's an ideal opportunity for someone looking to build the experience needed to step into a supervisory or leadership position … technical guides and support documentation. Mentoring and coaching colleagues to build their technical skills and confidence. Encouraging knowledge sharing, teamwork and a culture of continuous improvement. Giving clear, constructive feedback and supporting colleague development activities. Assisting the Service Desk Manager with performance and development reviews when needed. Spotting opportunities ...