3 of 3 Desktop Support Jobs in the Midlands

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm on a permanent basis. As a Desktop Support Analyst/2nd Line Support Analyst you … service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support … Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron More ❯

IT Desktop Support – Job opportunity Location: West Midlands - OnsiteSalary: £25k - £32k (flex depending on experience) plus benefits Our client, who is a specialist IT Service provider working with clients in the West Midlands region is looking for an experienced IT Desktop Support person to join the team. This role will attend various customer sites across the … West Midlands region (Walsall, Wolverhampton and Birmingham) providing high levels of customer support and working within agreed service levels. IT Desktop Support - role Installation and preparation of new IT Hardware & Infrastructure. Management of call queue. Maintain asset register. Working at 2nd/3rd line capability with escalation and collaboration with 3rd line team where necessary. Perform software … rebuilds of laptops and PC’s where needed. Working with the Microsoft suite of products including MS Teams. IT Desktop Support – experience A customer first approach. Good knowledge of Windows 10/11. Knowledge of Apple products, such as IPads. Some server experience – 2016 & 2019. Problem solving skills with good attention to detail. Some knowledge of Microsoft Intune. More ❯

I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd … line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive … faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and More ❯