6 of 6 Journey Map Jobs in the Midlands

manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

ITTs), and statements of requirements/work verbally and in writi ng.Conduct rigorous analysis and testing using techniques such as persona development, customer journey mapping, requirements engineering, benefit analysis, change impact assessments, pulse surveys, requirement traceability, test cases/scripts, and related too ls.Hold an industry-recognised business ...

setting. Excellent interpersonal, empathy and communication skills and ability to build strong relationships. Exceptional ability to solve problems and think analytically. Experience with journey mapping, impact assessments, or role mapping is advantageous Great organisational, project, and time management skills If you receive suspicious outreach claiming to be from ...

ChatGPT to rapidly prototype concepts, explore solutions and accelerate design activities. Key Responsibilities Work with stakeholders to understand business challenges, opportunities and desired outcomes. Map end-to-end processes, user journeys and system interactions. Define requirements, user stories and functional specifications. Support product discovery, solution design, delivery and implementation. … with a strong track record of supporting technology change. You will bring: Experience delivering business analysis within technology transformation programmes. Strong process mapping, journey mapping and requirements definition skills. Experience creating user stories and functional specifications. The ability to work confidently with both business and technical stakeholders. ...