9 of 9 Journey Map Jobs in the Midlands

to improve the design of the website and services. Assist in translating business needs into user-friendly experiences. Create wireframes, user flows, and journey maps with support from senior team members. Training At the end of the apprenticeship, you will move into an experienced Junior User Experience (UX More ❯

and other stakeholders to deliver actionable insights that drive customer-centric solutions. Conduct user research activities, including usability testing, customer interviews, surveys, and journey mapping, to identify pain points and opportunities. Lead discovery research for high-impact projects, ensuring research findings inform design and product decisions. Benchmark key More ❯

and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in More ❯

be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation - assumption-based mapping isn't enough; we want research-backed insight. Strong visual design skills - especially using FIGMA (or similar tools like Adobe More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation — assumption-based mapping isn’t enough; we want research-backed insight. Strong visual design skills — especially using FIGMA (or similar tools like Adobe More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation — assumption-based mapping isn’t enough; we want research-backed insight. Strong visual design skills — especially using FIGMA (or similar tools like Adobe More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation - assumption-based mapping isn't enough; we want research-backed insight. Strong visual design skills - especially using FIGMA (or similar tools like Adobe More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation — assumption-based mapping isn’t enough; we want research-backed insight. Strong visual design skills — especially using FIGMA (or similar tools like Adobe More ❯