IT Helpdesk Support Technician
- Hiring Organisation
- NJR Recruitment
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £24,000 - £28,000 per annum
level targets Escalate complex or unresolved issues to Level 2/3 support teams Software & Hardware Support Install, configure and update approved software Support Microsoft 365 applications including Outlook, Teams, Word and Excel Support common operating systems such as Windows and macOS Troubleshoot printers, peripherals and general office equipment … knowledge base materials Skills & Experience Essential Strong customer service and communication skills Basic understanding of hardware, operating systems and networking fundamentals Experience using Microsoft 365 and common business applications Methodical approach to troubleshooting with the ability to learn quickly Good organisational skills and attention to detail Desirable Previous experience ...