Electronics Hardware Specialist
- Hiring Organisation
- GTS Group Ltd
- Location
- Nottingham, England, United Kingdom
Support Engineer to act as the technical expert for the customers and field teams. You’ll take ownership of complex hardware issues, lead technical onboarding, and ensure field engineers have the knowledge to achieve first-time fixes. This role requires developing deep expertise across hardware and software products. Key Responsibilities … triage to resolution. Provide expert technical support via phone, email, and remote diagnostics. Act as the escalation point for complex technical issues. Deliver customer onboarding and technical training. Create and maintain troubleshooting guides and knowledge base documentation. Conduct hands-on testing and fault replication to identify root causes. Travel ...