6 of 6 Performance Improvement Jobs in the Midlands

Develop and implement audit programmes for assigned projects. Perform audits (planning, execution, reporting, follow-up) and record Non-Conformance Reports (NCRs) in the QMS. Monitor implementation of QMS and performance improvement procedures. Advisory & Support Provide professional advice on quality, process safety, and compliance to project teams. Evaluate quality criteria in tender submissions and support contract evaluation and award. … and competence. Reporting & Documentation Submit audit reports for approval and maintain records in the QMS SharePoint site. Report audit findings and ensure corrective actions are tracked and closed. Continuous Improvement Ensure lessons learned are captured by the projects and used to enhance the QMS. Knowledge, Experience and Technical Know How: Awareness of standards, procedures, and best practise associated with More ❯

to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix … collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable More ❯

all levels. Experience with Power BI or SQL would be beneficial but not essential. Why Apply? Join a stable, well-respected organisation where your analysis directly supports operational and performance improvement. Opportunity to modernise and automate legacy reporting processes. A genuinely autonomous role, ideal for someone who enjoys ownership and can make an immediate impact. More ❯

for an experienced Infrastructure Manager to work with a Midlands based business. We are seeking an experienced Infrastructure Manager to lead and unify the businesses infrastructure functions, driving the performance, reliability, and scalability of their IT systems. This role will be responsible for managing a team of approximately 12 engineers and specialists across various infrastructure domains, including cloud, on … with stability, efficiency, and forward-thinking innovation. Key Responsibilities: Team Leadership & Development Lead, mentor, and develop a multidisciplinary infrastructure team of 12 professionals. Foster a collaborative, accountable, and high-performance culture across infrastructure functions. Set clear objectives, provide ongoing feedback, and conduct performance reviews. Unifying Infrastructure Functions Align and integrate disparate infrastructure teams into a single, cohesive unit. … for infrastructure services within the organisation. Strategic Planning & Execution Develop and execute infrastructure strategies that support organisational growth and technology objectives. Identify and implement opportunities for automation, cost savings, performance improvement, and scalability. Own capacity planning, infrastructure budgeting, and vendor management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and More ❯

for an experienced Infrastructure Manager to work with a Midlands based business. We are seeking an experienced Infrastructure Manager to lead and unify the businesses infrastructure functions, driving the performance, reliability, and scalability of their IT systems. This role will be responsible for managing a team of approximately 12 engineers and specialists across various infrastructure domains, including cloud, on … with stability, efficiency, and forward-thinking innovation. Key Responsibilities: Team Leadership & Development Lead, mentor, and develop a multidisciplinary infrastructure team of 12 professionals. Foster a collaborative, accountable, and high-performance culture across infrastructure functions. Set clear objectives, provide ongoing feedback, and conduct performance reviews. Unifying Infrastructure Functions Align and integrate disparate infrastructure teams into a single, cohesive unit. … for infrastructure services within the organisation. Strategic Planning & Execution Develop and execute infrastructure strategies that support organisational growth and technology objectives. Identify and implement opportunities for automation, cost savings, performance improvement, and scalability. Own capacity planning, infrastructure budgeting, and vendor management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and More ❯

Finance Director to join their team. Reporting to the MD, this role will be a key member of the Senior Leadership Team and will be responsible for driving financial performance and business growth as well as managing and developing the finance team. This role requires an experienced commercially minded, hands-on finance professional who can operate independently in a … and growth opportunities. Lead and develop the finance team with a focus on capability building. Manage relationships with external stakeholders including banks, auditors, investors, and regulatory bodies. Drive continuous improvement in financial systems and month end reporting. Oversee monthly payroll processing and HR finance interface. Support M&A activity, joint ventures, and strategic investments as part of the group … Finance Controller or Finance Director in a SME environment preferably within a telecoms, IT, technology, software, or tech-enabled business. Strong strategic and commercial acumen and experience driving financial performance improvement and margin enhancement. Experience implementing and scaling financial systems in growing businesses. Excellent stakeholder management, communication, and leadership skills. Personal Attributes: Strategic thinker with hands-on execution More ❯