Nottingham, Nottinghamshire, East Midlands, United Kingdom
Henderson Scott
About Us Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly. Role … Overview We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout. … Key Responsibilities Act as first point of contact for technicalsupport requests Log, manage, and resolve incidents in line with SLAs Troubleshoot hardware, software, and network issues Provide onsite and remote user support Assist with project work and system implementations Monitor performance, backups, and cyber security alerts Support and administer Microsoft 365 services Contribute to process More ❯
Description PURPOSE The primary purpose of this role is to provide operational support to multiple teams who are primarily offering customer support to our suite of Ecommerce solutions. You will require an expert understanding of Global Payments Ecommerce products and technologies and an appreciation of how they fit in with the wider payments ecosystem. You will be responsible … for ensuring that the support methodology that our new teams develop is in line with our current practices and that all teams are working towards the same goal of providing first class customer experiences. Your duties will include carrying out training sessions for new and existing customer support personnel of varying levels of ability and knowledge, including in … support of our new hire boarding processes; preparing relevant training material to support those sessions; maintaining our documentation and ensuring that updates are regularly made so our internal resources are always accurate; being involved in discussions about roll out plans to future regions; understand regional challenges that arise so that you can provide feedback to assist resolving them More ❯
TechnicalSupport Engineer (Mechanical/Lifting Equipment) £32,000 - £38,000 + Career Progression + Excellent Work Life Balance + Further Training + 34 Days Holiday + Enhanced Pension + 3x Life Insurance + Private Sick Pay Office Based, commutable from Loughborough, Leicester, Nottingham, Derby, Coalville, Melton Mowbray, and surrounding areas Are you a Mechanical Engineer, Service Engineer More ❯
About Us Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly click More ❯
