10 of 10 Ticket Management Jobs in the Midlands

delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers. Key Responsibilities: ServiceNow Form Development: Create and customize forms to integrate with hardware providers. … Automation: Implement automated workflows for ordering and changing items. Ticket Management: Oversee and optimize the call flow of tickets. Dashboard and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow. Customer Interface: Enhance the customer interface to improve the tracking and management of orders. Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery. Risk Management: Address potential risks by increasing development capacity and reducing dependency on single points of failure. There is an existing in-house developer who is a key resource More ❯

of responsibilities - detailed JD provided * Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/… out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with More ❯

related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are … first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through More ❯

a solution where possible To help employees in using Gamma IT systems, this could also involve training other employees To document interactions within the ticket management tool To make sure Gamma policies and processes are being followed Training Information Communications Technician Level 3 Apprenticeship Standard After completing your More ❯

continuous improvement. Team Collaboration and Reporting: Collaborate with cross-functional teams including developers, testers, and project managers. Prepare regular progress reports and updates for management and stakeholders. Liaise with the internal tool development team to give feedback on current and proposed fuctionality so that these can be continuosly improved. … PowerPoint, Excel). Proactive problem-solving skills with keen attention to detail. A good understanding of Quality Assurance Experience of YouTrack (or similar) for ticket management Desirable knowledge in TeamCity for continuous integration server Excellent communication skills Why join us? Because we’re not just about business — we More ❯

with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … with integrity and honesty in everything you do. Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … honesty in everything you do. Skills and competencies: Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯

delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers. Key Responsibilities: ServiceNow Form Development: Create and customize forms to integrate with hardware providers. … Automation: Implement automated workflows for ordering and changing items. Ticket Management: Oversee and optimize the call flow of tickets. Dashboard and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow. Customer Interface: Enhance the customer interface to improve the tracking and management of orders. Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery. Risk Management: Address potential risks by incre... More ❯

of network upgrades, migrations, and integration projects. Guide and mentor 1st/2nd line engineers, sharing knowledge and promoting best practices. Support firewall rule management, network segmentation, and security policy enforcement. Participate in the on-call support rota (additional allowance provided). Maintain high-quality documentation and ensure effective … incident/ticket management. What will you bring? Strong hands-on experience with Cisco, Juniper, Fortinet, Meraki technologies. Deep knowledge of routing, switching, firewalls, and security protocols. Excellent troubleshooting skills and ability to work under pressure. Clear understanding of core protocols (BGP, OSPF, IPsec, NAT, VLANs, QoS). Comfortable More ❯