5 of 5 Customer Service Jobs in Midlothian

Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Identify business requirements for change through consultation with business stakeholders. Analyse existing business operations to produce ...

cross-functional software engineers. Youll play a key role in ensuring that our clients products are developed in line with the strategic roadmap meeting customer needs while supporting delivery teams to achieve excellence. The Role: Contribute to and implement the product strategy and related commercial business cases. Evaluate client … requests, end user insights, industry drivers, and competitor capabilities to identify enhancements Write features/user stories to implement the product strategy, enhancements and customer requests Drive the process of analysis and estimation within the Software Delivery team to provide a plan Manage product roadmap priorities to ensure development ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...

confidential and often sensitive information with a range of staff across the organisation and with external stakeholders (both verbally and in writing) Highly developed customer service skills, with a helpful, flexible attitude Understanding of the need for accuracy and attention to detail Confident communicator with the ability ...

Contribute to technical forums, documentation, and standards development. Fault Analysis Investigate and resolve complex operational application issues. Ensure SLA compliance with internal and external service providers. Skills & Experience We're looking for professionals with hands-on expertise in: GE Vernova PowerOn - highly desirable/essential ADMS systems SCADA (Supervisory … Data Acquisition) AVEVA PI ODMS (Operational Data Management Systems) What you'll get in return Work on mission-critical OT systems that directly impact customer service. Influence and authorise strategic infrastructure developments. Be part of a long-term programme (2-5 years) with opportunities for growth. Collaborate with leading ...