2 of 2 SLA Jobs in Newcastle upon Tyne

technical fixing of incidents for customers where appropriate Ticket queue management, ensuring incidents are allocated to the correct resolver group Customer focused approach to troubleshooting A commitment to achieving SLA targets for customers Monitoring of hardware remotely, and technical troubleshooting on-site/in person Ownership of daily system checks and pro-active alerting systems including remediation or escalation Full More ❯

guided by KPI’s. Processing all relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work checks. Supporting wider projects More ❯