4 of 4 SLA Jobs in Newcastle upon Tyne

site inspections and audits across the designated area. Maintain regular engagement with on‐site management teams, attend relevant meetings, and implement agreed actions within SLA timelines. Lead and manage formal disciplinary processes as required, including investigations, grievances, hearings, and tribunals. Continuously monitor health and safety risks, taking swift and appropriate ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. Define compliance and regulatory strategy partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...

ensuring timely updates and follow-up actions. Coordinate internal teams, suppliers, service partners and field engineers to restore service, resolve issues and meet SLA commitments. Identify and escalate service-impacting incidents and risks, ensuring stakeholders are kept informed through clear and timely communication throughout the ticket lifecycle. Maintain accurate records … Service Desk, Help Desk, NOC, IT Support, Telecommunications or customer-facing support environment. Exposure to ticketing or IT service management systems and working within SLA-driven environments. Understanding of networking fundamentals such as TCP/IP, routing, switching, or DWDM. Spanish language skills At Indigo, we believe our greatest strength ...