4 of 4 SLA Jobs in Newcastle upon Tyne

rate on all incidents. Effective and accurate escalation of issues to appropriate IT teams in a timely manner to alleviate the risk of breaching SLA’s. Use our proactive monitoring tools to monitor the health of our IT estate and proactively log issues according to our internal processes. Level ...

your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets.• IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution and empowering colleague self-service. ...

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

UK. This casual, zero-hours role requires on-site and off-site work, including night shifts, with a strong emphasis on safety and customer SLA adherence. You will diagnose issues, install and configure hardware, and ensure prompt service responses. Applicants should have proven field service experience, strong technical aptitude ...