1 to 12 of 12 Service Delivery Jobs in Newcastle upon Tyne

skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior Service Delivery Manager (SSDM) is responsible for the successful day to day management of allocated services and will support the Head of H&CS. … The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations, Digital Services Commercial Services and Technology Solutions to ensure all services work towards common … and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data analytics to drive the schemes forward, considering political and more »

The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm’s IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications are fit for the modern … market. Role Duties: Act as the first point of contact for IT support incidents and service requests Record, resolve and escalate support issues to appropriate teams Ensure IT support functions operate within defined KPIs and SLAs Collaborate with various departments to implement new ideas and maintain existing technology Communicate … regularly with Senior managers, Directors, and Partners to enhance client service delivery Identify opportunities to enhance service delivery and provide additional services to clients Candidate Profile: Pro-active and able to manage tasks independently Strong collaborator, confident in communicating with senior stakeholders Keen to learn and more »

attend on-site visits, sometimes at short notice, and occasionally outside regular hours. Beyond standard support tasks, you will actively seek opportunities to enhance service delivery and customer support. Daily Responsibilities: * Serve as the initial point of contact for all incoming tickets, including incidents and requests. * Provide support … and exceed key performance indicators (KPIs) and targets. * Participate in project engineering tasks as required by professional services. * Contribute to the continuous improvement of service delivery and overall company operations. * Provide support to other areas of the company as needed. Desired Skills * Experience working in a Managed Service more »

will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely … street discounts! Main duties of the job Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate … actionable insights in support of the development of digital services. Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influences product/service direction. Ensuring that issues and opportunities are clearly identified and properly reported. more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to … IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

customer and organisational requirements, translating requirements into user stories to create deliverable features. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … range of people and levels of understanding, including both technical and non-technical audiences, to influence, negotiate and secure value based outcomes for the delivery of services.Planning work of own and other team members to achieve agreed objectives, prioritising multiple and sometimes conflicting deliverables, escalating as appropriate, any issues … enable the on-going personal development and growth ofskills within the team.Co-ordinates and allocates work to other team members in line with agreed delivery of services Financial ManagementMaintain an awareness of financial and personal implications in the use of a range of resources.Contribute to and prepare proposals for more »

As a user researcher, you'll be helping teams ensure the user is at the heart of what we do and supporting effective digital delivery across its digital transformation projects and the wider health and care system. You'll support the digital project teams by identifying user needs, chiefly … comfortable working with data, from gathering and analysis through to design and presentation. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … duties of the job You'll be: Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs Working with project and service teams to devise appropriate more »

work closely with stakeholders, forming a deep understanding of customer and organisational requirements. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … culture focused on customer needs. You will deliver first-rate user interfaces in a timely manner and within budget. You will contribute to the delivery of interface designs that meet web standards, adhering to government and NHS design patterns.You will be able to effectively communicate technical aspects of Frontend … this role, you are accountable for: Translation of prototyping solutions, business and functional requirements into functional/CSS/JavaScript/HTMLResponsible for the delivery of standards compliant mark up and code for web sites and applications, including HTML5, CSS3, ObjectOriented Javascript, Node.jsResponsible for the development of Search Engine more »

A leading blue-chip contractor is looking for someone to take a lead role in technical services delivery to customers on a large office block. You will work in close collaboration with the Senior Project Manager to maintain a local interface to Group Products and Performance so excellent communication … of escalation for Technical Services across this large site. Ensuring a high level of client satisfaction, supporting on account leadership in the management of service delivery and where required driving local initiatives as well as ensuring consistency in processes, systems and reporting Ensuring the efficient and consistent operation … lines to convert across Accounts Operations Support and lead account technical leadership to be responsible for the leadership of all resources involved in the delivery of Technical Services. (E.g., recruitment, ethics, performance assessment, personal development, personal wellbeing etc. Actively manage the professional development of leadership. Support the development and more »

links to business changes, ensuring the necessary data is provided. Lead efforts in logging, monitoring, and identifying data assets essential for the project's service delivery. Assist in the acquisition, gathering, and management of complex data sets. Provide colleagues with advice and guidance on data literacy and data management. more »

for both the Paediatric Intensive Care Unit based at the Great North Children's Hospital and the North East and Cumbria Transport And Retrieval service (NECTAR). GNCH Paediatric Intensive Care Unit (PICU) is the lead centre for paediatric critical care for the Northern Region. We admit children referred … region. The Great North Children's Hospital also hosts a wide range of tertiary sub-specialities and a supra-regional immunodeficiency bone marrow transplant service that are all regular users of the PICU. Clinical duties will include consultant of the week and on call responsibilities. In addition, the successful … the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and more »

A leading blue-chip contractor is looking for someone to take a lead role in technical services delivery to customers on a large office block. You will work in close collaboration with the Senior Project Manager to maintain a local interface to Group Products and Performance so excellent communication more »