5 of 5 Service Delivery Jobs in Newcastle upon Tyne

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business ...

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business ...

practical AI use cases such as ticket deflection and automated responses . This role will act as a trusted advisor , providing recommendations and guiding delivery within a blended onshore/offshore model. Key Responsibilities Phase 2 - Now Assist & AI Enablement Lead Phase 2 activation and configuration of ServiceNow … capability. Translate business needs into effective Now Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities. ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

business intelligence. The post holder will be a key member of the Informatics Department delivering effective data quality for the North East Ambulance Service (NEAS). You will be expected at times to work from HQ based in Newcastle upon Tyne. Main duties of the job Working closely with … Information Analysts and operational service areas, the Data Quality Analyst will ensure data feeding into dashboards and reports is accurate, consistent, and reliable. They will carry out data validation, profiling, monitoring, and analysis of core NEAS systems, producing deep-dive insights that directly support operational and strategic decision-making. ...