6 of 6 Customer Service Jobs in Norfolk

Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join … Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role ...

seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will … first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs ...

immediate requirement for a Solution Architect (Dynamics365 & Power Platform) to join on a 2 year fixed-term contract, as part of a large scale service transition programme. This Solution Architect will lead the design and delivery of enterprise-scale solutions using Microsoft Dynamics 365 and Power Platform. This role … will be instrumental in transforming the organisations digital services, creating accessible, secure, and efficient systems that support the product, customer management while delivering exceptional service. Key experience required for the Solution Architect (Dynamics365 & Power Platform): Microsoft Dynamics & Power Platform Deep expertise in Dynamics 365 Customer Service ...

hour Full-Time | 3-Month Contract (January - March) Start Date: Early January We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through … Escalating more complex issues to 2nd Line or specialist teams Assisting with laptop/desktop setup, password resets, and general system troubleshooting Delivering excellent customer service and maintaining accurate documentation About You The ideal candidate will bring: Previous experience in a 1st Line/Service Desk ...

case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within the construction, training, or education sectors is highly desirable Track record of successfully bridging … capabilities at all organisational levels Problem-solving mindset with analytical and strategic thinking abilities Project management skills with ability to manage multiple priorities simultaneously Customer service orientation with commitment to delivering business value If you thrive on connection, collaboration, and driving positive change, we want to hear from ...

tools to troubleshoot issues Give clear, helpful advice to users of all technical levels Keep users updated and maintain ownership of open tickets Follow service desk processes and meet response times Support monitoring of IT systems and escalate issues where required About You Good understanding of computers, software … basic troubleshooting Excellent communication and customer service skills Able to stay calm under pressure and manage multiple tasks Organised, reliable, and keen to learn Please apply with an up to date CV ASAP if this role would be of interest to you. ...