9 of 9 ITSM Jobs in Norfolk

Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with PSA, RMM, and ITSM tools. If this sounds like you and you would excel, please apply directly through the link or reach out to Jack with any queries. ...

case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within the construction, training, or education sectors is highly desirable Track record of successfully bridging business ...

Qualifications Minimum 3+ years of hands-on experience with the ServiceNow platform, specifically within the SPM module Servicenow Certified Application Developer Strong understanding of ITSM and general ServiceNow architecture Solid grasp of ITIL principles and best practices Proficiency in JavaScript and experience working with ServiceNow APIs and web services Demonstrated ...

automate infrastructure and application workflows. Troubleshoot and resolve complex automation and platform-related issues. Support integrations with CI/CD pipelines, monitoring platforms, and ITSM tools. Ensure automation workflows meet security, compliance, RBAC, and credential management requirements. Mentor and train engineers on Ansible usage, automation patterns, and DevOps practices. Evaluate ...

Solid experience implementing RBAC, security controls, and compliance in regulated enterprises. Good understanding of CI/CD, DevOps practices, and integrations with monitoring and ITSM tools. Experience with configuration-as-code concepts and automation governance. Excellent communication skills with the ability to engage technical and non-technical stakeholders. Strong documentation ...

Experience operating at senior leadership level, influencing executive stakeholders Demonstrated success in driving organizational change and digital transformation Technical & Business Acumen Qualified in IT service management, project delivery methodologies, and technology governance Experience developing strategies that bridge business objectives and technology capabilities Financial acumen including budget management, business case development ...

Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services and support … defined service levels. Experience using IT Service Management systems. Effectively demonstrates teamwork, problem solving, initiative and integrity. Strong communication skills, both interpersonal and written. Able to properly organise and structure workloads and time management. This role requires a strong working relationship with both internal and external resources: Internal: BDO Global ...

unlocks and permissions Escalate more complex issues to second and third line teams when required Log update and close tickets accurately within the IT service management system Deliver a professional and customer focused service at all times Skills and Experience Required Previous experience in a Level 1 or deskside support … working knowledge of Windows 10 and Windows 11 Good understanding of Microsoft 365 and common end user applications Basic Active Directory experience Familiarity with ITSM tools such as ServiceNow Strong communication and customer service skills Ability to manage multiple tasks and work independently ...

Technical Solution Owner for ServiceNow engagements, from presales through delivery. Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps. Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints. Guide … least 5+ years of deep hands-on ServiceNow experience. Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM). Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle. Experience ...