6 of 6 Service Delivery Jobs in Norfolk

IT Service Delivery Manager - Swaffham We are working exclusively with one of the UK’s leading provider of Managed IT Services that predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and employees across the UK. Role Overview: You will take day-to-day responsibility for three key operational teams … Service Desk, Provisioning Desk, and our newly formed Service Assurance each supported by a dedicated Service Coordinator. You’ll manage a high-volume ticket queue through ConnectWise, ensuring all teams and individuals consistently exceed the exceptional SLA standards our clients expect. As a team coach and leader, you’ll guide your team through complex issues, encouraging creative … You will mentor and support a diverse team, ensuring workloads are balanced, morale is high, and each team member feels empowered to grow, develop, and succeed. In partnership with Service Coordinators, you will oversee resource planning and scheduling, while stepping in to provide hands-on support during peak demand or unexpected absences. You’ll handle both praise and complaints More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities: Data … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service More ❯

estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering … reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities … projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports More ❯

experience and skills At Anglian Water, our values are: Build trust, do the right thing, and explore continuously. Who we Are As part of the integrated IMRDS for Capital Delivery, reporting to the mains renewal senior engineer, you will oversee the design and engineering of capital mains renewal schemes within the Capital Delivery planned work programme. The focus … analysis for solution design requests to thoroughly assess business needs. Visit sites as needed for surveys, verifying solutions, identifying equipment needs, and conducting site meetings with stakeholders or supporting delivery team checks. Handle customer liaison and problem-solving in the field, ensuring communication aligns with delivery processes. Maximize benefits within planned works by considering wider TOTEX opportunities. Manage … regulatory framework. Experience with water supply and network operations. Strategic, tactical, and operational understanding of infrastructure. Proven mains renewal design and engineering skills. Ability to balance solution requirements with service delivery capabilities. Good understanding of the ROV process and root cause analysis. Why Anglian Water? We prioritize our people, offering benefits such as: Up to 26 days of More ❯

Norwich City Football Club is looking to recruit Waiting Supervisors to work in our restaurants on first team matchdays. If you would like the opportunity of providing excellent service, meet new people and 'earn a bit extra' come and join our winning team. Experience in restaurants is essential. Experience in a supervisory role would be of benefit. Our matchdays … of orders and clear communication with Managers, Chefs and the Back of House Team regarding customer orders and dietary requirements. Mentoring and development of new casual staff to deliver service excellence. Feeding back to the manager on any performance issues or shortfalls in service delivery. Speed of service and drinks delivery from our corporate bars. Ensuring More ❯