3 of 3 Business Strategy Jobs in the North East

this role is the ability to communicate effectively and ensure the profile of the service desk function is maintained to a high standard. The ability to interact with the business in line with agreed SLA's and providing reports and statistics to the business highlighting the performance of IT. About You Technical Skills: • Microsoft technologies including Exchange, Network … computer related subject preferred • Significant experience of leading and developing teams within an in-house IT environment • Demonstrable experience working with the aforementioned technologies • Strong customer resolution focus and business strategy awareness • Ability to identify business needs and translate these into technical requirements • Maintain up to date knowledge of IT developments and technologies • In-depth knowledge of More ❯

encompassing cloud, hybrid cloud, and on-premises infrastructure services. This role ensures that all platform related services are delivered to agreed service levels, aligned with the customer's IT strategy, governance, and security standards. The Platform Lead acts as the key technical and operational interface between the managed service provider, the customer's IT leadership, and third-party vendors. … against SLAs, KPIs, and contractual obligations for platform services. Architecture & Roadmap: Collaborate with enterprise and solution architects to evolve the customer's infrastructure and cloud roadmap, ensuring alignment with business objectives and modernization initiatives. Vendor & Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident … Leadership & Influence: Leads technical teams with clarity, sets direction, and builds collaboration across disciplines and suppliers. Strategic Thinking: Aligns platform initiatives with the customer's long-term technology and business strategies. Operational Excellence: Applies ITIL principles to ensure consistent, reliable, and measurable service delivery. Vendor Management: Skilled in negotiating, managing, and governing multiple vendor relationships to achieve value and More ❯

to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you … for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as a Subject Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human … insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and foster collaboration. System Design: Provide expert-level solutions to complex problems, often More ❯