3 of 3 Customer Retention Jobs in the North East

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

defect and aftercare management platform, trusted by leading housebuilders, contractors, housing associations, and councils across the UK and Ireland. We simplify communication, streamline workflows, and empower teams to deliver customer care excellence. Weregrowing fast - andwerelooking for a creative, hands-on Content Marketing Specialist to help us tell our story, engage our audience, andshowcasehowclixifix is transforming customer care in … content across channels (e.g., turning blogs into infographics, email snippets, or video scripts). Maintain and optimise the content calendar to ensure consistent messaging andtimelydelivery. Work closely with Sales, Customer Success, and Product teams to create content that supports customer acquisition and retention. Track performance of content (engagement, SEO, conversions) and use data to improve future campaigns. Skills More ❯

defect and aftercare management platform, trusted by leading housebuilders, contractors, housing associations, and councils across the UK and Ireland. We simplify communication, streamline workflows, and empower teams to deliver customer care excellence. We’re growing fast - and we’re looking for a creative, hands-on Content Marketing Specialist to help us tell our story, engage our audience, and showcase … how clixifix® is transforming customer care in construction. Role Overview The Content Marketing Specialist will be responsible for planning, creating, and delivering high-quality, engaging content across multiple channels. From blogs, case studies, and social media to email campaigns and video scripts, your content will build brand awareness, generate leads, and support our mission of redefining aftercare in the … channels (e.g., turning blogs into infographics, email snippets, or video scripts). Maintain and optimise the content calendar to ensure consistent messaging and timely delivery. Work closely with Sales, Customer Success, and Product teams to create content that supports customer acquisition and retention. Track performance of content (engagement, SEO, conversions) and use data to improve future campaigns. Skills More ❯