11 of 11 Customer Retention Jobs in the North East

We are currently recruiting for a Director of Customer Experience , reporting to our Managing Director, UK & Ireland, to be accountable for designing and delivering an outstanding, consistent customer experience across all touch points in the customer journey. What will you be doing in this role? As our … Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a … Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional More ❯

for #Travelport on LinkedIn and hear from our amazing team. How you’ll make an impact: This is an exciting opportunity in Travelport’s Customer Marketing Organization to be the driving force behind our presence at third party events, tradeshows, and conferences in support of sales strategies and sales … pipeline generation – and entrusted to deliver on our own Travelport sponsored events that achieve high growth goals for customer attendance and engagement. In this role, you'll build upon the global events strategy and ensure consistent alignment with corporate strategy and business goals.You will also leverage your expertise in … Commercial Marketing and Brand teams on themes, messaging, and design to ensure events align with brand messaging and corporate strategy, supporting lead generation and customer retention efforts. Identify and recommend preferred agencies and partner with Procurement stakeholders to manage vendor agreements to optimize investments. Travel to on More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯

Nurture and own the relationship of your portfolio of clients. Client Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Promote High Standards The execution of CRO services must be of a high … all clients are serviced fully and efficiently and to the best of Visualsofts ability at all times. Client Happiness Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries More ❯

Nurture and own the relationship of your portfolio of clients. Client Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Promote High Standards The execution of CRO services must be of a high … all clients are serviced fully and efficiently and to the best of Visualsofts ability at all times. Client Happiness Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries More ❯

Nurture and own the relationship of your portfolio of clients. Client Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class. Promote High Standards The execution of CRO services must be of a high … clients are serviced fully and efficiently and to the best of Visualsoft's ability at all times. Client Happiness Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯