9 of 9 1st Line Support Jobs in the North West

Job Title: 1st Line Support Engineer Location: Preston- 5 days per week Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support … critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V … and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. More ❯

the lookout for a new role? I've got an opportunity that could be of interest to you. Prestigious opportunity with a Global multi-disciplinary Design Practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, the ability to qualify for UK SC Security clearance … is essential. You will be responsible for:- Acting as the primary point of contact for global IT Support Offering guidance from our knowledgebase and attempting first time fixes with staff Consistently hitting initial response targets to queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all More ❯

Job role: 1st Line Support Engineer Location: Warrington (On site/Hybrid) Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued … growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). Managing … via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. Key skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

An award-winning, nationally known client of ours is looking for a 1st Line Support Engineer to join their team in Stockport. This is a crucial hire for my client as the successful 1st Line Support Engineer will be involved in day-to-day user support across … sites within the company. Key Responsibilities of the 1st Line Support Engineer: 1st Line Support over multiple platforms System administration, maintenance and support across all business applications Network support, security and maintenance Out of hours support (following training period) Desirable Experience Required of the … 1st Line Support Engineer: • MS SQL Server (scripting and administration) • Windows Server • Windows 10/11 • Microsoft Office 365 The successful 1st Line Support Engineer will be paid up to £28,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals. More ❯

Role: 1st Line Telecoms Support Engineer ?? Location: Chorley/Hybrid | ?? Salary: £25,500 + Benefits Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one? We're on the lookout for … systems stable and clients happy. A typical day might include: * Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruption What We're Looking For: * Previous … experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel, Outlook) * Excellent attention to detail and a proactive mindset * Willingness and ability to learn new More ❯

First Line Support Engineer - St Helens - £26,00-£29,000 This growing Managed Service Provider is currently looking for a 1st Line IT Support Engineer to join its team. This is an excellent opportunity for someone with strong ticketing experience in a fast-paced environment, who enjoys delivering high-quality technical … users informed every step of the way. This role is on-site 5 days per week. Key Responsibilities: Log and manage support tickets. Respond to and resolve 1st line technical issues, both hardware and software-related, in a timely manner. Maintain a high level of customer service, following up on tickets and ensuring users are … problems to 2nd line support. Follow internal procedures and adhere to SLAs to deliver consistent support. Key Skills and Experience: Previous experience in a help desk or 1st line support role, preferably within an MSP. Strong ticketing system experience. Proven ability to manage a high volume of tickets in a fast-paced environment. More ❯

Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here … problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team: The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success … of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across LSTM Main Activities Install, configure, and troubleshoot IT and AV equipment. Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accounts More ❯

posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV … First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team: The IT Services team … provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across More ❯

Job Description: 1st Line Support Specialist Manchester (Hybrid) £30K + shift allowance This is an excellent opportunity for a First Line Support Specialist to join one of the highest-growth technology companies in its sector who offer a people-focused, fast-paced environment where you can learn, train and advance your … career. What does the role involve? You'll be the first point of contact for customers, resolving issues efficiently while delivering exceptional service. You'll manage support issues from start to finish, liaising with engineers and third parties to ensure a smooth resolution. What can this opportunity offer me? Flexible and Hybrid Working: Start in the office, then … qualifications and career progression opportunities. If you are: Customer-focused, with a strong sense of ownership Self-motivated and eager to learn Technically inclined, with some previous IT support experience Looking to build a long-term career in IT and communications Preferred Technical Skills and Experience: Network services (Cisco, Cisco Meraki) Firewalls (Cisco) VMware, ESXi, Veeam Managed services More ❯