21 of 21 2nd Line Engineer Jobs in the North West

2nd Line IT Engineer (MSP) £30-35k + bonus + solid benefits Ormskirk Training & certification support, pension, wellbeing package, free parking + more The opportunity: If you're currently working in an MSP and have reached the point where you're confidently handling escalated … engineers, this could be worth a look. We're working with an established MSP based in the West Lancs area looking for an experienced 2nd Line IT Engineer to join their technical team. This is predominantly a service desk-based position, supporting a broad range ...

Service Desk Engineer - 2nd Line Department: Service Delivery - Prism Employment Type: Permanent Location: Cheshire Compensation: £30,000 - £32,000/year Description Service Desk Engineer - 2nd Line Based in Congleton, Cheshire (hybrid working available following successful probation) Salary … building long-term partnerships with our clients. As we continue to grow, we're looking for a customer-focused Service Desk Engineer (2nd Line) to join our busy Service Desk team in Congleton. This is an exciting opportunity for an experienced IT support professional ...

2nd Line Support Engineer Department: Technical Operations Employment Type: Permanent Location: Manchester Compensation: £30,000 - £35,000/year Description Location: Hybrid (3 days a week in our Manchester office) Salary: £30-£35,000 (Dependent on experience) Contract: Permanent We're looking for a skilled … customer-focused 2nd Line Support Engineer to join Make Contact, part of the Focus Group family. This is an exciting opportunity to work with industry-leading Unified Communications and Contact Centre technologies, supporting a diverse customer base while developing your technical expertise in a growing ...

Role: 2nd Line IT Support Engineer Location: Cheshire (East) Salary: Up to £35,000 Setup: 5 days in office We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer … places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution. The role * Provide primarily 2nd Line IT support across a varied customer base * Diagnose and resolve hardware, software, network and infrastructure issues * Deliver support both remotely ...

Role: 2nd Line IT Support Engineer Location: Cheshire (East) Salary: Up to £35,000 Setup: 5 days in office We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer ...

Prism Solutions, part of the Focus Group family, is seeking a Service Desk Engineer (2nd Line) based in Congleton, Cheshire, with hybrid working after probation. You will handle 1st and 2nd line support across Microsoft 365, Windows, networks and business apps, delivering ...

Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone. Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times. Ensure that 1st/… 2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard. Be part of 24/7 rota Manage own time effectively and efficiently, ensuring expectations are managed and communicated. Experience of working ...

Nextech Group in the United Kingdom is seeking a 2nd Line IT Support Engineer to join its Cheshire-based team. The role blends remote troubleshooting with client-site work, offering exposure to installations and broader IT projects. You will handle 2nd line ...

support requests via phone, email and helpdesk systems. Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally. Deliver 1st and 2nd Line technical support across multiple client environments. Troubleshoot hardware, software, Microsoft 365 and Windows-related issues. Support and administer Microsoft 365 environments, including … least 2 years' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly desirable. Experience providing both 1st and 2nd Line support. Strong Microsoft 365 administration and troubleshooting experience. Good working knowledge of Windows Desktop and Windows Server environments. Experience supporting VoIP ...

simply works. At AJ Bell, our "Feel Good Investing" philosophy is built on trust, innovation and exceptional service. We're looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role … forthe creationand standardisation of automated tasks as well asthe formalisation of procedures for the Service Desk Team. What does the job involve? Responsible for 2nd line support, both in person and remotely via MS Teams,phoneand remote access tools Identifyingareas for improvement within Service Delivery Team ...

Flotek Group is seeking a customer service-focused ICT professional for a 2nd line on-site role across partner sites in the UK. You will diagnose, repair, and maintain IT systems, with weekends on-call as part of a rota, and assist from the helpdesk remotely when ...

Focus Group, via Make Contact, is recruiting a 2nd Line Support Engineer in Manchester to join the Technical Operations team. You will resolve complex technical issues and act as escalation for the 1st Line team, supporting Wildix and Puzzel environments for a diverse ...

seeking Network Security Engineers to join a 24/7 operations team in Manchester. You will provide hands-on 2nd-line support across a complex multi-vendor security environment, diagnose incidents, and implement changes to keep customer networks secure and available. Candidates should have hands-on security ...

Brio Leisure is seeking a Technology Support Engineer to join the Technology team at Head Office. The role provides 1st and 2nd line IT support across Brio Leisure’s seven sites, combining remote and on-site work in a hybrid pattern. The successful candidate will ...

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy … customer environment in Manchester, onsite full time. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience. 2nd line responsibility and coordination with Level 3 teams will be essential to resolving issues involving laptops, desktops, networks and peripherals. #J ...

Armstrong Knight in Liverpool is seeking an experienced IT Helpdesk Analyst to join our busy support team, handling 1st/2nd line incidents and ensuring timely resolution. You will work across Windows Server, virtualization, Office 365, Exchange and remote desktop services, providing high-quality customer service ...

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking capable IT staff to deliver 1st and 2nd line technical support for NHS staff across multiple sites, including Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and satellite sites. Shifts ...

Title: 2 nd Line Support Engineer Location: Cheshire East (onsite) Salary: £28-35k, DOE A growing, fast-paced company is currently hiring for a 2 nd Line Support Engineer. You'll work with a broad tech-stack to support their customer … willingness to travel to customer sites. · Prior experience working in IT role for an MSP. · Ability to troubleshoot up to a second-line level. · Ability to travel to and work independently at customer sites. · Experienced with ticketing systems and remote support tools. · Previous practical experience installing and troubleshooting ...

Together is seeking a Desktop Support Engineer to join the Service Desk, providing proactive IT support across the business from our office in Cheadle. You will handle incidents via phone, email, and on-site interactions, manage the support queue, and maintain accurate records while collaborating with IT teams ...

looking for a skilled Cloud Engineer to join our professional services team within our Cloud and Infrastructure practice. This role is primarily focused on the implementation of solutions within Valto’s delivery stack, from designs and content created by our Architects and Consultants. Additionally, our Cloud Engineers play … these initiatives. This role involves direct engagement in customer implementations, initially with support escalations for key solutions and customers. Over time, the Cloud Engineer’s responsibilities are expected to evolve, becoming more consultative within the team. Cloud Engineers are anticipated to be 80% billable, with projects assigned through ...

Global Services at Manchester Airport seeks an Airport Engineer to support and maintain eGate technology and border-control systems. You will ensure reliable operation of biometric and immigration processing in a busy airport environment. Role focuses on supporting biometric devices, cameras, scanners and gate controllers, while working with ...