L1 Service Desk Analyst
- Hiring Organisation
- Happiest Minds Technologies
- Location
- Warrington, England, United Kingdom
Title: L1 Service Desk Analyst Location: Warrington, UK (Onsite) Security Clearance: Required Active SC (Security Check) Role Overview The L1 Service Desk Analyst provides frontline IT support for end-users at sites across the UK & Europe, resolving common technical issues efficiently while adhering to strict security protocols. This … years in IT service desk/support, ideally in regulated sectors (government, defence, finance). Proven L1 troubleshooting in Windows/macOS environments, Active Directory, O365, Intune, SharePoint and remote tools (TeamViewer). Familiarity with ITIL processes, ticketing systems, and basic scripting (PowerShell/Batch). ...