Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The ITSupportAnalyst plays a key role in maintaining and supporting Ocasa's IT systems and infrastructure, ensuring colleagues have the tools and assistance they need to … work effectively. This hands-on role will be primarily responsible for providing end-user support, managing key business applications and resolving technical issues across hardware, software and networks. A proactive and service-oriented approach is essential, with a focus on delivering reliable ITsupport and contributing to the continuous improvement of Ocasa's technological infrastructure. Key Responsibilities … SharePoint Online, Microsoft Teams, OneDrive, and other related Office 365 applications. Handle and troubleshoot identity management within Azure Entra ID, ensuring secure and efficient access control. Provide on-site ITsupport to Ocasa employees, including laptop setup, printer configuration and general assistance with business-critical applications. Oversee the management and optimisation of HubSpot, ensuring it is used More ❯
Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The ITSupportAnalyst plays a key role in maintaining and supporting Ocasa's IT systems and infrastructure, ensuring colleagues have the tools and assistance they need to … work effectively. This hands-on role will be primarily responsible for providing end-user support, managing key business applications and resolving technical issues across hardware, software and networks. A proactive and service-oriented approach is essential, with a focus on delivering reliable ITsupport and contributing to the continuous improvement of Ocasa's technological infrastructure. Key Responsibilities … SharePoint Online, Microsoft Teams, OneDrive, and other related Office 365 applications. Handle and troubleshoot identity management within Azure Entra ID, ensuring secure and efficient access control. Provide on-site ITsupport to Ocasa employees, including laptop setup, printer configuration and general assistance with business-critical applications. Oversee the management and optimisation of HubSpot, ensuring it is used More ❯
ITSupportAnalyst – Onsite Managed Services Manchester, United Kingdom Start Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an ITSupportAnalyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and 2nd line support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following … best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base More ❯
with key applications such as Office 365, Outlook, Teams, etc. Excellent verbal and written communication skills. Exceptional customer service and interpersonal abilities. Commitment to maintaining technical competence in relevant IT areas. This is a Monday to Friday role 10am to 3pm. More ❯
with key applications such as Office 365, Outlook, Teams, etc. Excellent verbal and written communication skills. Exceptional customer service and interpersonal abilities. Commitment to maintaining technical competence in relevant IT areas. This is a Monday to Friday role 10am to 3pm. More ❯
