IT Support Analyst Jobs in the North West

IT Support Analyst
England > North West

The median IT Support Analyst salary in the North West is £25,000 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 250 266 258
Rank change year-on-year +16 -8 +14
Permanent jobs requiring an IT Support Analyst 41 31 45
As % of all permanent jobs advertised in the North West 0.51% 0.31% 0.58%
As % of the Job Titles category 0.56% 0.33% 0.65%
Number of salaries quoted 41 29 40
10th Percentile £21,250 £23,200 £20,750
25th Percentile £22,425 £24,750 £21,438
Median annual salary (50th Percentile) £25,000 £28,000 £25,000
Median % change year-on-year -10.71% +12.00% -9.09%
75th Percentile £30,500 £30,000 £27,625
90th Percentile £35,250 £34,750 £31,000
England median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% +8.77%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 7,357 9,353 6,927
% of permanent jobs with a recognized job title 91.84% 94.63% 89.36%
Number of salaries quoted 4,011 7,192 4,022
10th Percentile £26,500 £27,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,000 £65,000 £70,000
90th Percentile £77,500 £80,000 £81,250
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

IT Support Analyst
Job Vacancy Trend in the North West

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for IT Support Analyst in the North West

IT Support Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing IT Support Analyst in the North West.

Salary trend for IT Support Analyst in the North West

IT Support Analyst
Salary Histogram in the North West

Salary distribution for jobs citing IT Support Analyst in the North West over the 6 months to 16 May 2025.

Salary histogram for IT Support Analyst in the North West

IT Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the North West region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Lancashire -54 24 £22,850 -18.39% 1
Merseyside +44 10 £33,500 +3.08% 3
Manchester +55 6 £29,000 +0.87%
Cheshire -6 1 £26,500 +3.92% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 16 May 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support Analyst in the job title.

1 23 (56.10%) Social Skills
2 20 (48.78%) Microsoft 365
3 19 (46.34%) Windows
3 19 (46.34%) Problem-Solving
4 15 (36.59%) SharePoint
5 12 (29.27%) Pharmaceutical
5 12 (29.27%) Customer Service
6 11 (26.83%) Customer-Centricity
6 11 (26.83%) EPoS
6 11 (26.83%) Service Delivery
6 11 (26.83%) CRM
6 11 (26.83%) Manufacturing
6 11 (26.83%) Time Management
7 10 (24.39%) Active Directory
8 9 (21.95%) Microsoft
9 8 (19.51%) SLA
9 8 (19.51%) Microsoft Exchange
9 8 (19.51%) SQL
9 8 (19.51%) Firewall
9 8 (19.51%) ITSM
9 8 (19.51%) Law
9 8 (19.51%) FMCG
9 8 (19.51%) Self-Motivation
9 8 (19.51%) Windows Server
9 8 (19.51%) Windows Server 2019
9 8 (19.51%) Microsoft Copilot
10 6 (14.63%) Confluence
10 6 (14.63%) Root Cause Analysis
10 6 (14.63%) Incident Management
10 6 (14.63%) JIRA

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (36.59%) SharePoint
2 8 (19.51%) Microsoft Exchange
3 6 (14.63%) Confluence
Applications
1 3 (7.32%) Microsoft Office
Cloud Services
1 20 (48.78%) Microsoft 365
2 8 (19.51%) Microsoft Copilot
3 5 (12.20%) OneDrive
Communications & Networking
1 8 (19.51%) Firewall
2 5 (12.20%) LAN
2 5 (12.20%) VPN
2 5 (12.20%) WAN
3 1 (2.44%) PBX
Development Applications
1 6 (14.63%) JIRA
General
1 23 (56.10%) Social Skills
2 12 (29.27%) Pharmaceutical
3 11 (26.83%) Manufacturing
4 8 (19.51%) Law
5 4 (9.76%) Analytical Skills
6 3 (7.32%) Finance
7 2 (4.88%) Inclusion and Diversity
7 2 (4.88%) Legal
7 2 (4.88%) Retail
8 1 (2.44%) Telecoms
Miscellaneous
1 11 (26.83%) EPoS
2 8 (19.51%) FMCG
2 8 (19.51%) Self-Motivation
3 5 (12.20%) Onboarding
4 2 (4.88%) Manufacturing Execution System
5 1 (2.44%) Driving Licence
5 1 (2.44%) IVR
5 1 (2.44%) Life Science
5 1 (2.44%) Video Conferencing
Operating Systems
1 19 (46.34%) Windows
2 8 (19.51%) Windows Server
2 8 (19.51%) Windows Server 2019
3 3 (7.32%) Windows 10
Processes & Methodologies
1 19 (46.34%) Problem-Solving
2 12 (29.27%) Customer Service
3 11 (26.83%) CRM
3 11 (26.83%) Customer-Centricity
3 11 (26.83%) Service Delivery
3 11 (26.83%) Time Management
4 8 (19.51%) ITSM
5 6 (14.63%) Agile
5 6 (14.63%) Asset Management
5 6 (14.63%) Incident Management
5 6 (14.63%) Root Cause Analysis
6 5 (12.20%) Data Protection
6 5 (12.20%) IT Asset Management
6 5 (12.20%) Mobile Device Management
7 3 (7.32%) ITIL
8 2 (4.88%) Computer Science
8 2 (4.88%) Ticket Management
8 2 (4.88%) Translating Business Requirements
8 2 (4.88%) Validation
9 1 (2.44%) Roadmaps
Programming Languages
1 8 (19.51%) SQL
2 2 (4.88%) C-shell
2 2 (4.88%) Korn
2 2 (4.88%) Shell Script
3 1 (2.44%) PowerShell
Qualifications
1 5 (12.20%) Microsoft Certification
2 3 (7.32%) Degree
3 2 (4.88%) Computer Science Degree
3 2 (4.88%) PhD
4 1 (2.44%) A+ Certification
Quality Assurance & Compliance
1 8 (19.51%) SLA
System Software
1 10 (24.39%) Active Directory
Systems Management
1 5 (12.20%) Microsoft Intune
Vendors
1 9 (21.95%) Microsoft
2 2 (4.88%) Oracle
3 1 (2.44%) ServiceNow