1 to 25 of 72 Process Improvement Jobs in the North West

impact and join a business where you can make the difference? Are you keen to work as part of an enthusiastic, passionate, and collaborative team? Join our Risk, Assurance & Process Improvement As Softcat's business continues to grow and evolve, so have the risks and the regulatory landscape. Softcat Plc has recognised the need to further strengthen its … the way in which risks are identified, managed and communicated across the organisation including Board and Audit Committee. The function is led by the Head of Risk, Assurance and Process Improvement who reports to the Chief Financial Officer of Softcat Plc. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK … So, if you share our drive and ambition, get ready to achieve more from your career. Strengthening Controls, Enhancing Processes, Managing Risk This senior role within the Risk, Assurance & Process Improvement team offers a unique opportunity to strengthen the control environment and improve end-to-end processes across Softcat Plc and its group undertakings, as the business continues More ❯

Business Analyst - Agile/Stakeholder Management/Azure DevOps Based in Chester Salary up to £45,000 Key Skills: Agile, Business Analysis, Stakeholder Management, Azure DevOps, Project Delivery, Process Improvement Who We Are: We're a collaborative and delivery-focused team working across multiple business functions to implement technology-led solutions that improve efficiency and add real value. … With a strong commitment to agile practices and continuous improvement, we support business change through well-defined processes and technical insight. We're now looking for a Business Analyst to play a key role in shaping and delivering both new and ongoing projects across the organisation. Who We're Seeking: We're seeking a Business Analyst with a proven … fast-paced environments is a bonus. Benefits? Competitive salary - up to £45,000 25 days holiday + bank holidays Friendly and supportive working environment Influence over delivery approach and process improvement Ongoing professional development and learning opportunities What Happens Next? Please either apply online or email me directly at . For more information, feel free to call me More ❯

Process & Quality Systems Engineer Location: Manchester Hours: Monday – Thursday 8:30am – 5:00pm, Friday 8:30am – 3:30pm Salary: £40,000 – £50,000 About the Role People Solutions are recruiting for a Process & Quality Systems Engineer to join a leading engineering and manufacturing organisation based in Manchester. This is a full-time, permanent role offering excellent career progression … training, and the opportunity to work with a supportive and skilled team. You will be responsible for driving both process engineering and quality system performance, ensuring compliance, continuous improvement, and operational excellence across the value stream. Key Responsibilities Process Engineering: Complete day-to-day process engineering activities within the value stream. Use standardised tools and processes … for consistent execution (PFMEA, Control Plans, SOPs). Develop and maintain detailed production process maps and improvement plans. Implement process control measures, including SPC techniques, to improve OEE. Conduct process capability studies, statistical analysis, and data-driven decision-making. Support introduction of new products and processes; work cross-functionally with Manufacturing Engineering. Participate in Lean improvement More ❯

improve data collection and storage processes. Stakeholder Collaboration: Work closely with the UK Operations Team, Investment Team, and other stakeholders to understand their data needs and provide relevant insights. Process Improvement: Identify opportunities for process improvements and automation within the data analysis and reporting functions. Implement best practices to enhance efficiency and effectiveness. Compliance: Ensure all data More ❯

internal or external); Act as a key liaison with stakeholders outside of the Legal Department supporting cross-functional reporting and data governance within the wider firm; Demonstrate initiative in process improvement in the wider Legal Department and foster a continuous improvement mindset; and Contribute to an inclusive working environment where all colleagues are treated with fairness and More ❯

ensure excellent service aligned with Service Level Agreements (SLAs). This is an exciting opportunity for a Facilities professional who enjoys problem solving, building strong working relationships, and driving process improvements, to come and join a globally recognised institution. Key Responsibilities: Supervise and co-ordinate the Helpdesk and Stores teams, ensuring effective delivery of services in line with SLAs. More ❯

data-related issues and resolutions clearly to stakeholders. Collaborate with teams to improve data integration processes. Provide support and training on Power BI capabilities. Identify opportunities for automation and process improvements. Act as a liaison between IT systems and other departments to ensure smooth integration of reporting. Essential Skills and Experience: Strong Power BI and data visualisation skills. Critical More ❯

Team in enhancing claims outcomes and managing indemnity spend Identifying and addressing data gaps, ensuring clarity in data definitions and methodologies Promoting best practices for data integrity, validation, and process improvement Engaging with stakeholders to understand data needs and deliver tailored solutions Prioritising tasks based on urgency, business impact, and team objectives Ensuring accuracy in data validation and … visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with More ❯

as the primary point of contact for internal and external stakeholders. Communicate project status, risks, and dependencies clearly and effectively. Manage customer expectations and ensure alignment with business objectives. Process Improvement Champion agile and lean methodologies where appropriate. Identify opportunities for process optimisation and implement best practices in project delivery. About You Educated to GCSE level or More ❯

in governance discussions and best practice implementation Build and maintain dashboards and reports for stakeholders Create and update technical and user-facing documentation, including training materials Provide data analysis, process improvement recommendations, and creative problem-solving in an agile environment Balance user requests with business priorities while ensuring compliance with IM&T governance standards Your skills and experiences … the ability to collaborate across technical and business teams Extensive experience using the Atlassian suite to deliver workflows, automation, reporting, and integrations Business analysis (BA) skills, including requirements gathering, process mapping, and solution design Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle More ❯

delivery, ensuring value, timeliness, and compliance. * Provide insight through data analysis, reporting, and dashboard development. * Lead change management, supporting users through system transitions. * Champion risk management, compliance, and continuous improvement in IT processes. About You We're looking for someone with: * 5+ years' experience in IT business partnering, ideally in financial services, collections, banking, or credit. * Strong knowledge of … compliance and regulatory environments. * Experience supporting business functions in process improvement and automation. * Excellent communication skills, with the ability to explain complex IT concepts to non-technical audiences. * Proven ability to influence and engage stakeholders at senior levels. * A proactive, collaborative, and adaptable approach, with strong leadership and problem-solving skills. Desirable: * Hands-on experience with collections systems More ❯

follow up to ensure timely resolution. Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers. Identify opportunities for process improvement and contribute to the enhancement of customer service procedures. Qualifications Proven experience in a customer service role, preferably in the Telematics or automotive industry. FCA experience would … committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support More ❯

and market analysis to inform product direction Ensure requirements are understood and delivered to high quality Act as the bridge between technical teams and business leaders Identify opportunities for process improvements within product delivery Track and report on delivery progress against product roadmaps What you bring to the team Solid experience as a Business Analyst or Product Owner in More ❯

and market analysis to inform product direction Ensure requirements are understood and delivered to high quality Act as the bridge between technical teams and business leaders Identify opportunities for process improvements within product delivery Track and report on delivery progress against product roadmaps What you bring to the team Solid experience as a Business Analyst or Product Owner in More ❯

3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations Tech Stack Youll Be Working With … skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent communication skills and ability to manage client relationships A proactive, process-driven approach to improving service delivery Whats On Offer Competitive salary + benefits Hands-on technical exposure to a wide range of clients and technologies Opportunity to shape the More ❯

3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations Tech Stack You’ll Be Working … skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent communication skills and ability to manage client relationships A proactive, process-driven approach to improving service delivery What’s On Offer Competitive salary + benefits Hands-on technical exposure to a wide range of clients and technologies Opportunity to shape More ❯

demands. Work closely with management to align workforce planning with business needs. Forecasting: Use historical data to forecast staffing needs and adjust plans for peak times and special campaigns. Process Improvement: Continually refine reporting and scheduling processes. Explore automation opportunities to enhance efficiency. Required Skills & Qualifications: Proven experience in data analysis and resource planning within a call centre More ❯

transformation initiatives. Core skills & experience for this Business Analyst/Project Manager role: Understand business objectives and engage in strategic planning to prioritise technology needs Excellent stakeholder management and process improvement skills Gathering and translating requirements into technical specifications Managing technology projects and coordinating cross-functional teams for successful implementation Managing project budgets and monitor project progress, managing More ❯

of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations Were looking for someone with experience in a technical service desk environment, ideally with proven management …/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave + bank holidays (with option to buy more) Private healthcare Annual bonus More ❯

of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations We’re looking for someone with experience in a technical service desk environment, ideally with proven …/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme More ❯

team and the organisation. Responsibilities Lead, mentor, coach, recruit and manage a team of software engineers, ensuring high levels of motivation, performance, and productivity. Drive technical innovation and continuous improvement within the team. Work with product managers, designers, and other stakeholders to ensure seamless workflow and efficient task management within squads. Advise and coach best practices for software development … your team, so that you can provide guidance and support to your team members and evaluate their work. Experience working in a leadership role, managing technical teams and leading process improvement initiatives. Previous experience delivering change to business critical, highly available customer facing platforms. Experience managing and mentoring a team of developers, including performance management, career development, and More ❯

IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured. … apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice. More ❯

channels are utilised. Incident Documentation:- Maintain accurate documentation during active incidents, recording all recovery efforts.- Post-incident, ensure detailed records are kept, including actions taken and lessons learned. Incident Process Compliance:- Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.- Restore complex production incidents within tight Service Level Agreements. Process Improvement:- Continually assess … in ensuring the reliability and performance of critical technology services! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. More ❯

functional delivery teams while coordinating with internal departments, external suppliers, and clients to meet project objectives. Oversee financial and resource management, ensuring profitability and efficiency across multiple programmes. Drive process improvement initiatives to enhance delivery maturity, quality standards, and customer satisfaction. Key Skills: Proven expertise in full project/programme lifecycle management using Agile and Waterfall methodologies. Strong More ❯

support digital transformation initiatives. Core skills & experience for this Technology Business Partner role: Understand business objectives and engage in strategic planning to prioritise technology needs Excellent stakeholder management and process improvement skills Gathering and translating requirements into technical specifications Managing technology projects and coordinating cross-functional teams for successful implementation Managing project budgets and monitor project progress, managing More ❯