1 to 25 of 37 ServiceNow Jobs in the North West

automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI More ❯

Master's degree in Change Management, HR, Psychology, or a related field. Knowledge of IT infrastructure, cloud services, and digital transformation environments. Familiarity with tools such as Microsoft 365, ServiceNow, Jira, or OCM-specific platforms. Certifications in Agile, ITIL, or similar frameworks. Experience using digital communication, collaboration, and training tool Reference: AMC/RHU/OCM #ryhu More ❯

Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and verbal. A high level of task ownership towards completion, with the ability to prioritise More ❯

looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts like subnetting etc. Light Active Directory experience Basic security experience - helping with password unlocks/helping users create tickets and More ❯

Role Responsibilities: 3+ years of experience in Information Technology Previous experience in a 1st or 2nd line support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability to troubleshoot and resolve issues independently, or escalate appropriately More ❯

within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at source) Hybrid working model More ❯

technology and creating complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including More ❯

to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or via suppliers. Essential More ❯

Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society. Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future. Discover our portfolio More ❯

and explore our archives. We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We're hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both internally and externally, ensures high satisfaction levels … for clients and ourselves. The ideal candidate should have experience in solutioning, designing, and implementing ServiceNow solutions to enhance business processes and user experiences. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your … Service) Your role Establish and enforce systems design and architectural standards, maintain best practices, and drive the principles throughout the systems delivery lifecycle. Provide input to the design of ServiceNow-based solutions as a recognized Architect or Design Authority. Provide input to bids and assist in presenting proposals to potential clients. Bring thought leadership and innovative solution ideas to existing More ❯

goal. Knowledge: Working knowledge of SAP S/4HANA Experience with ECC 6 will be beneficial. Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. ServiceNow to support ITIL processes Skills: Data Management Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren at More ❯

goal. Knowledge: Working knowledge of SAP S/4HANA Experience with ECC 6 will be beneficial. Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. ServiceNow to support ITIL processes Skills: Data Management Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren at More ❯

around design, configuration, security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer More ❯

SERVICENOW DEVELOPER Salary: Competitive and based on experienceLocation: Manchester We're working with a forward-thinking, values-driven organisation in Manchester to recruit a talented ServiceNow Developer . This is an exciting opportunity to join a collaborative and inclusive cross-functional tech team where innovation, knowledge sharing, and personal growth are deeply embedded into the culture. As a ServiceNow Developer … . It's a workplace where your contributions are recognised, your ideas are welcomed, and your technical skills are continuously nurtured. What you'll be doing: Designing and customising ServiceNow applications, with a focus on ITSM and CSM Collaborating with stakeholders to gather requirements and translate them into scalable solutions Participating in Agile sprint planning and contributing to technical discussions … code and supporting production systems when required Upholding coding standards and contributing to a culture of continuous improvement What we're looking for: Proven experience developing and supporting the ServiceNow platform Strong knowledge of ITSM/CSM modules, workflows, scripting, and configuration Background in Agile delivery environments, ideally with exposure to DevOps practices Excellent communication skills and a collaborative, user More ❯

service automation. Understanding and exposure of GenAI solutions in service transformation. Understanding of service technologies, including cloud-based platforms, such as Salesforce, Microsoft Dynamics CRM, Oracle Service Cloud, Zendesk, ServiceNow etc. Experience working in a business or technical pre-sales capacity, producing bid documentation and participating in bid meetings with client. Connect to your business - Technology and Transformation Distinctive thinking More ❯

ServiceNow Developer UK-Based | Hybrid | Full-Time Digital Customer Experience Team £60,000 - £70,000 + Private Healthcare + Pension + Unlimited Training Budget Make a Real Impact with Tech That Transforms We're hiring a ServiceNow Developer to help shape smarter, faster, and more human digital experiences. If you have 2+ years of hands-on development experience with the … ServiceNow platform, this is your opportunity to work on meaningful transformation projects across industries - from IT and HR to customer service. You'll be part of a high-performing team that puts users first, leverages cutting-edge tech like GenAI, and delivers solutions that actually make people's work lives better. What You'll Do Platform Engineering Configure and extend … ServiceNow across ITSM, HRSD, CSM, and onboarding Build custom apps with JavaScript, Angular, and the Glide API Apply GenAI, Now Assist, and Data Fabric to build intelligent, responsive solutions UX-Focused Development Create sleek, role-based interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that empower users and simplify journeys Seamless Integration Connect ServiceNow More ❯

of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯

of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯

in this role, you should have: Experience in architecture and engineering of Event Intelligence Solutions/AIOps platforms. Experience engineering monitoring platforms such as IBM Netcool, Moogsoft, BigPanda, PagerDuty, ServiceNow AIOps. Proficiency in Python, and hands-on knowledge of Ansible Automation Platform. Other highly valued skills include: Knowledge of Observability Platforms: Prometheus, Grafana, ELK, Splunk. Experience with integration into ITSM More ❯

Coventry (CV1 2WT), Darlington (DL1 5QE), Manchester (M1 2WD), Sheffield (S1 2FJ) About the job Job summary We are recruiting a software developer to work in our ServiceNow Technology Operations team to manage and improve DfE's ServiceNow platform. You will collaborate within a multidisciplinary team in an agile environment to develop solutions addressing business challenges. Your role will involve … translating these solutions into effective workflows, supporting end-to-end business processes using ServiceNow's best practice tools and technology. Your primary focus will be on delivering value to our users, maximising departmental efficiencies, and enhancing the overall user experience. Job Responsibilities: Work closely with the Senior Developer and Product Manager to identify opportunities and shape the roadmap. Keep up … to date with ServiceNow developments and opportunities they may create for the department. Support the Senior Developer in leading a team of talented ServiceNow developers supporting their learning and development. Set and promote high standards of work. Build a supportive, transparent, and collaborative working environment. Provide support with administration, application development, maintenance, and technical support by using good practice web More ❯

machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United Kingdom 2.Pegasus House, Aerospace Ave, Filton, Bristol BS34 7PA, United Kingdom More ❯

of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯

values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT to allow for an … assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach. Operational Lead the planning on various DT control management programs including development of a control library. Manage … to control management activities for control owners. Connect to your skills and professional experience Led and delivered at least one end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience More ❯

technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components are consumed by Business Operations Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management (ITSM) platforms, including ServiceNow More ❯